mjmontero

Hi, I haven’t receive an answer in my mail about the feedback. Where should I look for it?

Thanks

Hi,

I send the request in the request form and I already download the log file. I am waiting for an answer to be able to attach the log.

The catalog Id in the WooCommerce is correct. We only have one catalog installed. The WordPress WooCommerce is opening correctly the facebook manager.

Thanks

Hi,

Yes we have old products that were remove from the website and are still on the facebook catalog, as well as products in the page that are not showing in the catalog.

I enable the debug in the Woocommerce > facebook, but I am not sure if I am understanding correctly the next step I have to do.

The products are inside Products section of wordpress. I made an small change and saved the product again, but I don’t see the product in the facebook catalog. I feel the main issue is that the synchronised is not happening.

Facebook: https://www.facebook.com/DomiciliumCR/
Webpage product: https://www.domiciliumcr.com/producto/impresora-multifuncional-hp-deskjet-ink-advantage-2775/

The product is not appearing in the catalog.

Also we have other products that we don’t have in the webpage anymore. Example: https://www.facebook.com/commerce/products/3099819500030727/ When you click on check out on website you will be redirected to the site with a message that it is not available anymore.

I tried to add screenshots but this space didn’t let me.

The buttons that I have are: Create advertisement, manage connection and uninstall. I do have the asset IDs too.

The plugin was reconnected properly, the problem is that it seems it not updating the products in facebook and causing problems in the data collection of Pixel.

But this will disconnect the store again? Every time there is a disconection in the data between the wordpress and facebook it gives problems so I will not want to disconnect it ?? there is no other solution? It has just reconnect a few days ago

The products in the facebook shop are not updated. They are not the same as the WooCommerce. We added some in the last weeks, and they are not appearing. Even thought they were there when we reconnect it.

After trying a few more I was able to connect it, just not seeing the products updated even thought I just updated the connection. What should I do?

The same is happening to me.

The main data of each product is not possible to change. I can’t change between tabs of general, inventory, related products, variations, attributes, prices and advanced is imposibles to

how can we fix this? Its chaotic to not been able change products characteristics.

the only solution is to go back to version 4.0? Cleaning cache is not making any change. I haven’t installed anything new, I have the same plugins as when i had the last version.