mjmontero
Forum Replies Created
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Hi,
Thanks for the feedback, the images in the product grid do get fixed with this recommendation.
The problem also happens with the products slider images on the home. The only way to fix it was to disable: Media Optimization -> Lazy Load media -> Fix for lazy loading short codes.
Is this fine or can generate other problem?
thanks
Maria- This reply was modified 3 years, 4 months ago by mjmontero.
Hi,
We don’t use lazy-load plugin.
I know it was generated by the SG Optimizer plugin because at the moment I disable the plugin the problem with the images not showing disappear. I am not completely sure it is the lazy loading but for sure something with the plugin by itself.
I can’t turn on the plugin because it makes the users not to be able to see any images of the products on the website. I can share with you, for now, my staging environment that is completely a copy of the site with the plugin on. This way you to see the difference when it’s on or off.
https://www.staging22.domiciliumcr.com/
https://www.domiciliumcr.com/Hi,
@johndcoy I buy the plugin in my account and make the adjustment in the page, we continue having the same problem.
@battouly I wrote to them at the same time I did in this forum. They said it was something they couldn’t manage because the plugin was not created by Facebook and they couldn’t make a check.
I send the inquiry in the support form of the woocommerce account: Ticket #4038427
- This reply was modified 3 years, 5 months ago by mjmontero.
Hi,
I am trying to write the thread but it’s not letting me even though I sign in inside an account. The woocommerce plugin came included inside the theme I bought is there an issue with that?
Its showing me this message when I put send: System Status Report is invalid or unsupported
- This reply was modified 3 years, 5 months ago by mjmontero.
Hi @stephjacq
The product that was updated:
https://www.domiciliumcr.com/producto/haier-televisor-led-58-le58k6500dug/The price was not fixed:
- https://www.domiciliumcr.com/producto/samsung-televisor-70-4k-un70tu6900pxpa/
- https://www.facebook.com/commerce/products/2732277586884772/
This product is showing twice, one with the correct price and the other with incorrect:
- https://www.domiciliumcr.com/producto/samsung-televisor-50-4k-tu6900/
- https://www.facebook.com/commerce/products/2951076131604765/?ref=mini_shop_serp&referral_code=mini_shop_page_shop_tab_cta
- https://www.facebook.com/commerce/products/3783374465053831/?ref=mini_shop_serp&referral_code=mini_shop_page_shop_tab_cta
Logfile
The log file is too long and I can’t paste it in here. Is there a place where I can send it?
- This reply was modified 3 years, 5 months ago by mjmontero.
Hi @fhaps
The information on the price is not sinking correctly. Some of them got fixed by resaving the products but others didn’t. I am worried because I can’t check the whole site prices and save all of them, it’s too much time. The problem continues to appear later on.
Here are the images you asked for
Product settings
https://snipboard.io/3WvdpF.jpgTax settings
https://snipboard.io/OXwRaj.jpg
https://snipboard.io/bFVe3B.jpgProduct
https://snipboard.io/iwNamd.jpg
https://snipboard.io/V1tKkM.jpg
https://snipboard.io/ZGtSrq.jpgThanks
- This reply was modified 3 years, 5 months ago by mjmontero.
There are certain errors that do imply with the information of the products in the facebook page, for example:
4. Products are not appearing in my Facebook store or they are appearing with 0 value as the price. Parameters of products are not passing correctly from wordpress to facebook.
On the other hand the communication of the product data base and the pixel does have a relationship with your plugin and its not been send properly. These problems start to appear without any change. It was working properly before.
Here I send the system report:
### WordPress Environment ### WordPress address (URL): - Site address (URL): - WC Version: 4.8.0 REST API Version: ? 4.8.0 WC Blocks Version: ? 3.8.1 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.7.3 Log Directory Writable: ? WP Version: 5.6.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: ? WP Cron: – Language: es_ES External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.27 PHP Post Max Size: 256 MB PHP Time Limit: 0 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1g-fips SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 4.8.0 WC Database Prefix: nw_ Tama?o total de la base de datos: 119.65MB Tama?o de los datos de la base de datos: 102.90MB Tama?o del índice de la base de datos: 16.75MB nw_woocommerce_sessions: Datos: 28.86MB + índice: 0.67MB + Motor MyISAM nw_woocommerce_api_keys: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM nw_woocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM nw_woocommerce_downloadable_product_permissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM nw_woocommerce_order_items: Datos: 0.20MB + índice: 0.11MB + Motor MyISAM nw_woocommerce_order_itemmeta: Datos: 1.91MB + índice: 0.81MB + Motor MyISAM nw_woocommerce_tax_rates: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM nw_woocommerce_tax_rate_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM nw_woocommerce_shipping_zones: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM nw_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + 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índice: 0.01MB + Motor MyISAM nw_yoast_seo_meta: Datos: 0.02MB + índice: 0.02MB + Motor MyISAM ### Post Type Counts ### attachment: 1361 custom_css: 2 customize_changeset: 6 etheme_portfolio: 6 mc4wp-form: 1 nav_menu_item: 119 oembed_cache: 2 page: 25 post: 3 product: 727 product_variation: 290 revision: 701 shop_coupon: 2 shop_order: 967 staticblocks: 14 tclogoslider: 20 testimonials: 3 tt_proven: 1 um_directory: 1 um_form: 2 user_registration: 2 vc_grid_item: 2 vxc_zoho: 1 wacv_email_template: 3 wc_zapier_feed: 1 ### Security ### Secure connection (HTTPS): ? 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I have clear the error messages in the facebook dashboard but they appear again few hours later.
@amandasjackson the issue I am having is with the passing of the information of the wordpress to the facebook store, even thought I change of theme and disable plugins I still have issues of how the data is passed. The issue is presented in products that have more than one option to choose.. As I mentioned before this is creating duplication of data events.. and creating issues in my facebook adds.
@amandasjackson @drwpcom can I receive some feedback?? I need help to fix my issues.
Continue having issues with these parameters I mentioned before. I have been investing lots of time to figure out want can be happening. I did notice some errors directly in the Facebook for Woocommmerce that I think can be affecting the Pixel data.
By some reason in some products of the store the parameters are not been pass correctly, for example I have a machine that has 3 options because of its colors. When the data is passed to Facebook store a fourth option is added with a 0 in the price, creating problems in the gathering of data.
Another example is the product if passed but without price, all of them appear at 0, and by consequence they are not shown in facebook catalog. This creates when the user clicks “Add to cart” button to give an error message
The Facebook pixel activated 2 times on this web page, which can cause errors in your event tracking
What can I do? I already force push the transfer of data to see if the prices where pass correctly but nothing has helped.
So, as I understand there is not immediate solution? We will need to wait for facebook release? We are concerned that our campaigns and selling are being affected by this. Our facebook adds and store are affected.
How do I know about this release, if its not from the plugin?
Forum: Plugins
In reply to: [WC Provincia Canton Distrito] AYUDA NO FUNCIONAEstoy teniendo el mismo problema. Como lo lograron arreglar? Revisando en la consola el wcpcd_ajax.json esta dando null. Como se puede recuperar la conexión?
- This reply was modified 4 years, 1 month ago by mjmontero.
Forum: Plugins
In reply to: [WC Provincia Canton Distrito] I can’t choose the district (city) Help!!Hola, estoy con le mismo problema en mi sitio. Como puedo arreglarlo? No tengo ningún plugin de Cache. Como puedo revisar el json que dices?
Forum: Plugins
In reply to: [Facebook for WooCommerce] WooCommerce update not working properlyI received the email and I sent you the information. Thanks, let me know if you need something else from my part.