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Hey @thetechpros ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

Kind regards

Hey @lucas1310 ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

Kind regards

Hey @novakpeter ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

Kind regards

Hello @markomara ,

Could you please make sure that you have enough free space on the server, e.g. at least 1.5GB? Then try again to run the backup creation.

Kind regards

Wonderful, thank you so much theternalapprentice! ??

Hello @pressmechanic ,

Please navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
Share debug info with BackupBliss team

And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm

Please paste the debug code in your reply.

Kind regards

Hello @rz1990 ,

It seems like you have a very low execution limit threshold, which caused the process to stop while it was trying to check the free space.

In our plugin, it is possible to disable free space checks, but it’s not recommended and you should do that only if you’re 100% sure that you have enough space on the server for the backup.

If you don’t have enough space for the backup or migration, but you will tell the plugin that there is enough, the process may still fail and your site may encounter many issues due to the lack of free space.

Step list of the solution:

1. Go to the “Other options” section
2. Disable space checking: https://prnt.sc/PAlbYsz3RszJ
3. Save the “Other options” section
4. Force stop both processes: https://prnt.sc/1trv1tm
5. Run your process once again

Let me know if that resolves your issue ??
Thank you!

Hey @lucas1310 ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

Kind regards

Hello @rymweb ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

Kind regards

Hey @novakpeter, by “insert privileges”, I meant this:

Some hosting providers sometimes impose restrictive permissions on the database, such as removing the INSERT privilege from a user, which can prevent plugin activation.

Please let me know if the issue was resolved.

Kind regards

Hello @lucas1310 ,

It seems that your server is a bit slow, as it takes quite a long time to finalize the database restoration. But let’s try to solve this:

It is possible that the restore process encountered a timeout limit within your Apache configuration and was canceled by the web server.

Timeout in Apacheis not the same as max_execution_time and it seems to be set around 30 seconds on your server. Please increase this to at least 500. You need to adjust its value in your virtual host or global configuration and restart Apache.

Please make sure you don’t prevent PHP execution in the wp-content/plugins directory, like in this example for /media: https://stackoverflow.com/a/71939506
That will prevent our plugin from running a restoration.

There is also a chance that the process failed because you were away from the computer, e.g., your screen-saver/sleep-mode prevented your browser from continuing.

In the method that our plugin selected for you, there is a need to keep the computer running and be on the page while it’s ongoing to keep the process (as the browser is used as middleware).
The last thing that could cause such an issue is browser extensions or security plugins but I couldn’t find any security plugin on your site, maybe you had it installed previously and it kept their files after removal.

In terms of browser extensions adblockers, resource limiters, and RAM control plugins can cause similar issues, so if you’re using Opera GX, Firefox, or Brave browser, it may just not work out of the box.

Let me know if that resolves your issue ??
Thank you!

Hello @thetechpros ,

Thank you for reporting the issue and giving us opportunity to get to the bottom of this issue and help you resolve it, although it might not be due to our plugin.

Backup Migration plugin doesn’t make any changes on the website. There also wasn’t any update of the plugin recently, I am completely sure that our plugin alone did not cause that on your site.

My wild guesses could be that other plugin caused the issue, sometimes security plugins can go wild like that, maybe some other. You can test that on a staging/test site, by disabling all plugins but Backup Migration, then enabling others, one by one. It could also be that some malicious activity is present on your site.

If you were unable to upload the backup file via the plugin interface, it may also be that a security plugin is blocking some features. You can easily test this by temporarily disabling the security plugin.

We can only look up for issues, if you share a debug log:

Please navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
Share debug info with BackupBliss team

And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm

Please paste the debug code in your reply.

Kind regards

Awesome, thank you for the review @gdiamond360 ! ??

Hello @novakpeter ,

The issue may be caused by another plugin that’s conflicting with our plugin’s code. You can check this by deactivating other plugins one by one, in elimination system. In case you detect the culprit this way, please let us know which one was it.

Otherwise, please ensure that you insert privileges on the database.

Hey @grome32 ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

Kind regards