millswebdevelopment

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  • Same issue occurred on a client’s site -> Instrument declined error, Order status changed from Pending payment to Failed. Several hours later the payment went through for whatever reason but order was still stuck on failed status so confirmation email/download was not sent.

    WooCommerce Logs say (among other things):
    2022-05-16T05:12:14+00:00 NOTICE debug :: Order ID #xxxxx was pending and is now failed
    …
    2022-05-16T16:32:37+00:00 NOTICE debug :: Order ID #xxxxx was failed and is now completed
    …
    2022-05-16T16:34:44+00:00 NOTICE order_submit.success :: addStoreOrder :: #xxxxxx

    Please let me know if you require any more info or otherwise when there is a fix for this!

    Plugin Author millswebdevelopment

    (@millswebdevelopment)

    Hi there, this plugin searches for the ‘MotoPress Hotel Booking’ plugin and if that plugin is not installed, the progress bar plugin will not be enabled. Reason being that the progress bar requires the exact elements from the Hotel Booking plugin on each page to position itself, so another plugin would most likely not work without some recoding. Although Hotel Bookings Lite also from MotoPress, the progress bar has not been tested with that specific plugin and most likely there are major differences in the page layout.

    In short, this plugin will not work with MotoPress Hotel Booking Lite. The full version is required.

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