Milind Ighe

Hello Nico,

Sorry for overlooking.

Please go to Support > Settings > General Settings > Page Settings > Load Script > Select Custom > Select Support Pages only > Save the changes.

This will load the SupportCandy script only on support pages and does not cause issues on other pages.

I hope this will resolve the issue. If not then please create a ticket on our support portal to debug further.

Thank you.

Hello Nico,

Sorry for delay in releasing the new version.

We have updated the compatibility of the SupportCandy plugin with WordPress’s new version which was just release 5 days ago. This is not a new version of SupportCandy.

We are going to release the new version by the end of this week which will include the fix for the issue.

If you have an urgency then please raise a support ticket on our Support portal, and we will help you with the quick fix.

Thank you.

• This reply was modified 7 months, 3 weeks ago by Milind Ighe.

Hello,

We have updated the documentation, where you can set up the Close notification for the event “Reply and Close”. Please visit this link for documentation under the special case topic.

Thank you.

Hello Diego,

Please create a ticket on our support portal for further debugging.

Thank you.

Hello Diego,

Thanks for the words of appreciation.

Please go to Support > Email Notifications > Ticket Notifications > Reply Ticket > Edit > Check if you have set any condition > If yes then please remove that condition > Save the changes.

Now check the issue and let us know.

Thank you.

Hello Diego,

Thanks for words of appreciation. I hope you are doing well.

We use WordPress default methods for login and registration so it is not possible to add any fields(custom or customer) to the registration form.

There is a workaround, you can use any third party plugin to manage registration. You can add fields to the registration form but you have manually add and upate those fields in the SupportCandy customer section.

I hope this will help you. Please feel free to get back to us if you need any other assistance.

Thank you.

Hello,

We found the issue and fix as well. The fix will included in the next version. If you need a quick fix, please create a support ticket on our support portal.

Thank you.

Hello Mike,

Thanks for reporting this.

We are investigating the issue, I will get back to you soon.

Thanks for your patience over the issue.

Hello,

We did not hear back from you regarding the issue you reported, please get back to us with the requested details.

Thank you.

Hello Nico,

Thanks for contacting us. I hope you are doing well.

We need to debug the issue, please create a ticket on our support portal.

Thank you.

Hello there,

Thanks for contacting us. I hope you are doing well.

This is a known issue, we need to fix this issue on your site. Please create a ticket on our?support portal?for further assistance.

You can find the attachments at WP-Content/Uploads/WPSC.

Thank you.

Hello there,

Thanks for contacting us. I hope you are doing well.

Please help us with the URL of your support page for debugging.

Thank you.

Hello Kierra,

Thanks for contacting us. I hope you are doing well.

If you want a JWT token for the current user then you can use the Application Password feature of WordPress. Please visit this link to learn more.

Thank you.

Hello there,

Thanks for contacting us. I hope you are doing well.

This is a known issue, we need to fix this issue on your site. Please create a ticket on our support portal for further assistance.

Thank you.

Hello vadim,

I have shared the email log with your in email sent from my email.

Please check and confirm.

Thank you.