Milind Ighe

Hello there,

Thanks for contacting us. I hope you are doing well.

The Email Piping and other add-ons are part of the Premium version. We provide support for queries related to the premium version to paid users only and through our support portal. Please raise a ticket on our support portal for further assistance.

If you have any queries related to free version, feel free to ask here or on the support portal.

Thank you.

Hello,

We need to debug the issue on your site. Please create a ticket on our support portal for further assistance.

Thank you.

Hello,

Thanks for contacting us. I hope you are doing well.

You can limit the loading of SupportCandy script on Support pages only. Please go to Support > Settings > General Settings > Page Settings > Script Load > Select Custom: Insert Support Pages only > Save the changes.

I hope this will help you. Please feel free to get back to us if you need any other assistance.

Thank you.

Hello,

Thanks for contacting us.

It is not possible for SupportCandy to read data from another domain as the database will be different. You need to have WooCommerce and SupportCandy on the same domain for integration.

If you have more doubts about the WooCommerce integration please create a ticket on our support portal.

Thank you.

Hello,

Thanks for contacting us.

This is known bug in the latest version. Please keep using previous veriosn 3.2.8.

We will include the fix in the next version.

Thank you.

Hello,

Thanks for contacting us.

You can translate the static string using polylang. If you want to translate dynamic strings like names of custom fields, custom statuses or widgets can be translated using WPML.

Thank you.

Hello there,

Sorry for the delayed response.

Please raise a support ticket on our support portal where we can debug the issue.

Thank you.

Hello there,

Sorry for the delayed response.

Right now, a dedicated class is not available for the Hamburger menu. We will introduce the CSS class in the next version.

Thank you.

Hello @nanosani,

SupportCandy is AJAX based system so it is not possible to open a ticket using right click in a new tab.

We will check the possibility to include feature to open ticket in a new tab.

Thank you.

Hello there,

Thanks for contacting us. I hope you are doing well.

Please visit this link to download the previous version, you can find the “Download” option at the bottom of the page.

Also, it is important to fix the issue with the current version so please create a ticket on our support portal so we can debug the issue.

Thank you.

Hello,

You can choose default language in your translation plugin. So whenever you want to send reply in other language you need to choose that language.

Thank you.

Hello there,

It is not possible to use Username instead of Email. SupportCandy depends on the email and email is a unique identifier.

Thank you.

Hello there,

Whenever you are submitting the reply from the backend or admin panel, please make sure you have selected the required site language. The reply will be added in the same language which you have chosen.

You can choose the language from the admin bar at the top of the page.

Thank you.

Hello there,??

Thanks for contacting us. I hope you are doing well.

SupportCandy uses the Email of users for user registration and login. Email is compulsory while registration and login.

Also, for ticket management, emails are required for further communication or email notifications. So there is no way to skip the email.

Thank you.

Hello there,

Sorry, I missed your question related to ticket URL. Please follow the steps to fix the issue:

• Create a new page and use shortcode [supportcandy] on it.
• Go to Support > Settings > General Settings > Page Settings > Support Page: Select the newly created page > Ticket URL Page: Select Support Page > Save the changes.

I hope this will fix the issue. Please feel free to get back to us if you need any other assistance.

Thank you.