Milind Ighe

Hello there,

We are working on urgent bug fixes. The rest API will be released as soon as possible.

Hello there,

Could you please share the screenshot of your ticket form?

Hello there,

Sorry for the inconvenience. For better assistance please raise a ticket on our website and refer to this post in the ticket.

Hello there,

It is a theme conflicts. Which theme are you using?

Hello There,

Please make sure you have correctly set the following settings :

Dashboard > Support > Setting > General Setting > Ticket Status after Customer Reply

Hello,

Thank you for your suggestion. We will be discussing this with our team. If they approve the suggestion it will be added in a future version of the plugin.

Hello there,
To add a help button, we need to check compatibility. For further discussion please create a ticket on our website.

Hello there,

Sorry for the delay. We have replied to your tickets.

Hello,

Your all data(tickets and settings) are stored on your own server. No data is stored on our server or shared with any other 3rd party service.

Hello,
Yes, you can send the same email notification to your agent and customer. Just select “Agent” and “Customer” in the recipient. If you want to send different emails to customers and agents then create two different email notification templates, and select the recipients of the email template accordingly.

Hello there,

When a user is registered on your site then a customer record is created but it is visible in the customer table only after he creates a ticket.

• This reply was modified 2 years, 1 month ago by Milind Ighe.

Hello there
You can not add customer records manually. Customer is created automatically once they raised a ticket.

Hello there,
The non translated fields in the ticket form can’t be translated using normal translation files(po/mo) or loco plugin.
Unfortunately, it is not possible to translate those string using WordPress default translation functions( __(), _e(), etc). Those are for creating language files and must only be used on static strings. They need to be static because the tools for generating the language files don’t execute PHP, so they can’t process variables. They just parse the text of the code, essentially. The custom field names are not static they are stored in the database. WordPress also does not help you with this.

There are two ways to translate them:

1. Rename fields in your required language from settings. Go to Custom Field settings and rename fields in your site language.
2. Use WPML or PolyLang plugin. These plugins allows you to translate such dynamic strings that are stored in the database.

Hello there,
You can fix this issue by following the steps :

1. Go to Dashboard > Support > Setting > General Setting > Page Setting > Load Scripts
2. Select “Custom” in Load Scripts
3. Insert pages on which you have entered the SupportCandy shortcode.

Hello there,

We discontinued the REST APIs for some time. However, it will be back soon with a new version. For now, please revert back to the old version.