Milind Ighe

Hello there,

You can style the email notification template using inline CSS. Please go to Dashboard > Support > Email Notifications > Ticket Notifications. Click on edit for any ticket notification, here you will get the option “visuals” and “Text”. Please click on the “text” to edit using inline CSS.

Hello @lenaccp

It is a very strange issue and has not been reported by other users. We need to check this issue on your server, please raise the ticket on our site and refer to this post in the ticket.

Hello There,

Could you please confirm, if are you using the Usergroup add-on?

Hello there,

Sorry for the inconvenience. Please revert back to version 2 and create a ticket on our system. We need to debug further.

Hello There,

Sorry for the delay. We were on Diwali Holidays. We replied to your ticket, please check and get back to us.

Hello there,

Unfortunately, it is not possible to translate this string.

Hello There,

Thanks for the screenshots. We tried to open the images, but unfortunately, there are some issues. Could you please resend it? Or for better assistance please raise a ticket on our site and refer to this post in the ticket.

Hello There,

You have raised the same issue on our system and we replied to it. Please communicate on our site for better assistance.

Hello There,

You can’t leave the subject field blank. But you can replace the default value “Not Applicable” with any translated word that you want.

Suppose you want to use french language, then use “N’est pas applicable” at the Dashboard > Support > Custom Fields > Ticket Fields > Subject > Edit > Default Value.

Hello there,

We have checked the issue on the local server and it is working fine. For further debugging please create a ticket on our site and refer to this post in the ticket.

Hello there,

Sorry for the delay. Please go to Dashboard > Support > Setting > Email Piping > General > Time-frequency to check new emails (minutes).

Insert the time frequency as per your requirement. Submit the changes.

Hello there,

We support Polylang and WPML translation.

Hello there,

Please disable the public mode in the Dashboard > Support > Setting > Miscellaneous > Advanced.

Hello there,

Please go to Custom field > Ticket field > Date updated. Edit the date field and select Display as Date format, and below that select Date format as Y-m-d (or you can enter any).

Hello there,

Please add the below custom CSS code in your theme’s customize setting. For this, please go to Dashboard > Appearance > Themes > Customize > Additional CSS.

.checkbox-container input[type=’checkbox’] {
display: none !important;
}
.select2-container–default .select2-selection–single .select2-selection__arrow {
height:26px !important;
}
.select2-container–default .select2-selection–single .select2-selection__rendered {
line-height:28px !important;
}