Milind Ighe

Hello there,

Thanks for confirming. Please create a ticket on our support page for further assistance as we need to debug more.

Hello there,

Please make sure you have created a signature in the agent profile. If you have already set the signature then please create a ticket on our support page for further assistance.

Hello there,

1 & 2. We noticed that the color of the select box is looking different. It looks like a plugin conflict. Please create a staging site and check the theme and plugin conflict. If it does not resolve the issue then please create a ticket on our site so we can assist you better.

3. In the Dashboard > Support > Setting > Appearance > Individual Ticket > Reply Thread. Please select a different color for the reply thread as it is the same for the background.

Hello there,

It can not be done through the SupportCandy setting, you have to use any external plugin for it.

Hello there,

Please check for the clone email notification and also check for the event type which you have selected for the email notifications.

Hello
Please create a ticket on our support portal for queries regarding premium add-ons.

Hello there,

Please refer the documentation to set-up new pages.
https://supportcandy.net/docs/setting-up-support-pages/

Hello there,
1 Change of color of the text in the drop-down menu is not possible to change with CSS.
2. It should conflict with the theme, please help us with the theme name.
3. Go to Support > Setting > Appearance > Individual Ticket. Here you can find the settings

Hello there,
Yes, it supports the “Polylang” plugin and multisite also.

Hello there,

Unfortunately, it is not possible to hide/remove “Custom Filter” option for customers.

Hello there,

You can use the “Canned Reply” add-on to create prefabricated answers. Please check the following link to know more about the add-on: https://supportcandy.net/canned-reply/

Hello there,

This feature is in our development queue and it will be released in a couple of weeks.

Hello there,

You can change the gravatar logo in the Dashboard > Users. Select your profile and click on edit. Here you will get the option to change the profile picture. You need to create an account on gravatar to change the profile picture.

Hello there,
Sorry, I do not clearly understand your issue. Can you please elaborate on it with the help of screenshots or a mini video?

• This reply was modified 2 years ago by Milind Ighe.

Hello there,

Your create ticket form does not contain the Product field. Please add a custom field of type Woo Product and add it to create a ticket form. When a customer clicks on the Help button from a product page it will redirect him to the support page and preselect the product.