Milind Ighe

Hello there,

Please go to the Dashboard > Support > Settings > Rich Text Editor. Here you can enable the rich text editor and options for formating text. In SupportCandy, there is no need to use external plugin for editor. The link you have provided is for third party plugin.

Hello

Please create a ticket on our support portal for queries regarding premium add-ons.

Hello there,

Yes, we are working on APIs. It will be released soon. Thanks for your patience in meantime.

Hello there,

Sorry for the delayed response.

You can use basic properties like font-size, border, font-family, border style, etc.

But the other properties will be stripped out by wordpress function as we have used the sanitisation function to validate user data.

Hello there,

We noticed that you have created a ticket on our website for the same issue. Your issue has been addressed and fixed. So we are marking this topic as resolved. Please feel free to create new ticket on our site for any otheri issue.

Thank you very much for choosing SupportCandy.

Hello there,

It is not possible to import emails with specific criteria. Email piping will import all the emails from inbox for creating ticket/reply.

Hello there,

The add-ons listed under Starter bundle/Standard bundle are premium features. You have to keep installed the free version and install add-ons as per your requirement.
In free versions, you can create unlimited tickets, unlimited agents, custom fields, and many more. Please check key features on this link.
Please check this link for more details on each add-on.

Hello there,

You can create a custom field of type “File attachment(Single)” or “File attachment(multiple)” in the SupportCandy. In the gravity form, you can select the “File Upload” field to upload the file. Map these fields and the attached file will be getting attached to the ticket created by gravity form.

Hello there,

Sorry, I do not clearly understand your issue. Can you please elaborate on it with the help of screenshots or a mini video?

Hello there,

Unfortunately, it is not possible to show the customer’s email address directly in the discussion. We have introduced this feature to respect the privacy of users.

Hello there,

It may conflict with some other plugin or theme. Please help us with the theme name.

Hello Nico,

You can add more options to the close statutes, please go to Dashboard > Support > Ticket List > More Settings > Advanced > Close Statutes. Add some options here and it will be available in the Automatic Close ticket.

Hello there,

Please add the below custom CSS code in your theme’s customize setting. For this, please go to Dashboard > Appearance > Themes > Customize > Additional CSS.

.wpsc-tickets-nav.log-out {
display: none;
}

Hello there,

We are glad to hear that your issue has been fixed. But from now onwards please don’t delete the data directly from the database, it will affect the functionality of the plugin.

We are working on a function that helps to delete customers completely from the database. It will be released in a couple of weeks.

Hello there,

Please confirm do you want to delete the customer only or delete all the data(like a custom field, and another setting). Right now, the feature of “Deleting customer” is under discussion(there is no ETA) so you can not delete customers completely.