Milind Ighe

Hello Bharti,

Thanks for contacting us. I hope you are doing well.

You can use [supportcandy] shortcode to have all the functionality on the page. It allows users to create new tickets, open existing tickets, admin can view and manage the tickets, and guest can create new ticket(if allowed).

Please visit this page for more info about the shortcode and their usage. We have shortcode for open ticket, create ticket, unresolved tickets, and other important functionality.

I hope this will help you. Please feel free to get back to us if you need any other assistance.

Thank you.

Hello @patiohq,

Please check if you are using any Google chrome extension for additional security, the extensions like Malwarebyte sometimes cause the issues.

You can check the issue on other browser without the extensions.

Thank you.

Hello @patiohq,

Sorry for the inconvenience caused to you. Rest assured, we will help you out with the issue.

I checked the site using different location and browser and it is working fine for us.

Please check the site again and let us know if you face the issue again.

@mike80222, thanks for the prompt response and feedback.

Thank you.

Hello there,

Thanks for contacting us. I hope you are doing well.

You need to limit the SupportCandy script to the support pages only to avoid conflict. Please follow the below steps :

1. Create a page having a shortcode [supportcandy] if not already created.
2. Then go to Support > Settings > General > Page Setting > Support page and select the page you have created in the first step.

I hope this will resolve the issue. Please feel free to get back to us if you face any other issue.

Thank you.

Hello there,

Thanks for contacting us.

This is custom development, please create a ticket on our support portal for further discussion.

Thank you.

Hello there,

Thanks for contacing us.

You need to use PolyLang to translate those dynamic strings. So please use PolyLang which can helpo you to translate dynamic string as well as static string.

Thank you.

Hello @demironmanx,

Thanks for getting back.

Please create a ticket on our support portal so we can debug the issue further.

Thank you.

Hello @demironmanx,

Thanks for contacting us. I hope you are doing well.

Please add yourself as a support agent at Support > Support Agents > Agents > Add New.

If you are using administrator account in the SupportCandy still not able to view the tickets menu then please remove yourself from the support agents and add again as administrator. It will fix the issue.

The tickets menu is not visible to you if you are not listed as support agent in the SupportCandy even though you are administrator in the WP-User.

If this does not resolve the issue, then please deactivate the delete the SupportCandy plugin, installed and activate it again. Add yourself as support agent or administrator then check the issue.

Thank you.

Hello @unrulywind,

Thanks for getting back.

You can add yourself as Administrator in the SupportCandy support agents. If you are using administrator account in the SupportCandy still not able to view the tickets menu then please remove yourself from the support agents and add again as administrator. It will fix the issue.

The tickets menu is not visible to you if you are not listed as support agent in the SupportCandy even though you are administrator in the WP-User.

Thank you.

Hello there,

Thanks for contacting us. I hope you are doing well.

Please make sure, you enabled the “Ticket Reply Notification” for the customer at Support > Email Notification > Ticket Notifications > Ticket Reply Notification > Edit > Add “Customer” to the recipients > Save the changes.

Also, check if you have set any condition for the same notification, modify or remove the condition as per your requirement.

I hope this will help you. Please feel free to get back to us if you need any other assistance.

Thank you.

Hello there,

Thanks for contacting us.

Please add yourselft as support agent at Support > Support Agents > Agents > Add New.

This will allow the access to the tickets menu.

Thank you.

Hello,

Thanks for contacting us.

Please help us with the support URL so we can debug the issue. If login is required to view the support page then please create a ticket on our support portal for further assistance.

Thank you.

Hello,

Thanks for contacting us.

This is a Z-index issue. We need to fix this issue on your site. Please create a ticket on our support portal for further assistance.

Thank you.

Hello there,

Thanks for contacting us. I hope you are doing well.

Please add below custom CSS code in your theme’s customize setting. For this, please go to Dashboard > Appearance > Themes > Customize > Additional CSS.

.wpsc-menu-list.wpsc-tickets-nav.log-out {
display: none !important;
}

.wpsc-menu-list.wpsc-tickets-nav.agent-profile {
display: none;
}

.wpsc-menu-list.wpsc-tickets-nav.my-profile {
display: none;
}

If you want to remove the links from backend also then please use Simple JS and CSS plugin, add the above CSS.

Thank you.

Hello there,

Thanks for contacting us. I hope you are doing well.

It is not possible to create anonymous tickets in SupportCandy. Users need to insert their email and Name while creating the ticket. We have a guest ticket feature but it also need email to create ticket.

Thank you.