Sergio Milardovich

Hello @alvarogv, unfortunately, we did not test our plugin with the one you mention yet.

Hello @gnfb which theme are you using? if you want you can send us a system report using our form on brightplugins.com and we will be glad to help.

Hi! I will go ahead and close this thread since we already communicated via our support email :-).

Hello @webberende, that only happens when you have the “individual” mode enabled. Otherwise, it should be possible to group all preorders under the same shipping costs. Please, feel free to visit brightplugins.com and send us a support ticket with your site information, and we will be glad to help you set up the plugin in the correct mode. Thanks

Hi @kurtis22 could you please specify? you could also send us a system report using our support form, and we can gladly take a look. Thanks

Hello @steffkap24 , for now we have no plans on adding that feature, but we could add it to our roadmap :). I tried accessing your link but I get a 404 error.

Hello @cakinosho1 , we detected a bug in our licenses API and already fixed it. Please try again now. We added an extra week before it expires as well so that you will only pay for the time you use this. In case you are still unable to validate it, you can reach out to us using our support form and we will be glad to debug this. If you are still unhappy with our plugin we can give you a refund. Thanks

Hello @zsaqadra , I am going to go ahead and close this thread since you already reached out to us on our support form :-).

Hello @garethjohnvaughan , are you by chance using a custom checkout hook or any plugin that edit your checkout form? does this error also happen when you use WordPress’ default theme and the rest of the plugins disabled?. Thanks

Hi, could you please check the logs or enable debug mode and let us know if you get any fatal errors? Thanks

Hello guys,

Sorry for the late reply, I can add a checkbox in a new version of the plugin. For now, please comment the line 13 on the file src/Sync.php :

        
add_action('check_for_released_preorders', [$this,'checkForPreorders']);

Once you comment it, all automatic changes will be disabled.

Thanks

Hello @wbress01 ,

The conditions for switching the status automatically are in the file Sync.php .

If the preorder date is past the actual time, then the status is changed as completed. Could you maybe check that value? or send more info about the orders being changed?.

Also, you are welcome to use our support form in case you want us to take a further look. If this is a bug we will be more than glad to fix it.

Thanks

Hi, please check our latest version. This bug should be solved there. Thanks

Hello @prcpl , I think the issue you are referring to has been fixed in the latest release. Could you please confirm? thanks

Hello, we just solved this issue in the latest release. We also replied to your other support ticket. We are going to mark this as solved. Thanks