mikewillochell

Hey I still haven’t received anything from support no email or if they tried to fix anything?

OK I went threw the contact support form in the link above and provided all info waiting to hear back thanks

OK sure, I can make you a user, just need a email to send the login info too, would that work

if mobile view was turned off on responsive then the menu widget wouldn’t show at at all being it’s set to only show mobile so that is not the issue, like I said before it’s like menu is trying to shoe in desktop when it’s in mobile

yes I have tired those, the thing is I am using that same widget on the site at the top header for drop down menu, and in the footer for the same thing, maybe what’s happening is, it’s having an issue deciding between weather it should render in mobile view or desktop because when using that menu widget it acts differently for mobile or desktop with mobile it shows the hamburger icon and on desktop it shows the pages across the container. Is there a way to totally disable it rendering in desktop just for that exact menu. Because when it scales upwards its trying to fit all the names of the pages in that container I have tried using responsive and checking hide on desktop and tablet but that’s what seams to be the issue.

yes here is the export file also i used a smaller phone to try it and it did the same thing, other other thing i noticed is when you go to where the date drop drop down box on the form it loads behind the pop up i belive,

{
"plugin": {
"name": "Hustle",
"version": "4.6.4",
"network": false
},
"timestamp": 1679169488,
"attributes": {
"module_name": "service request form",
"module_type": "popup",
"active": "1",
"module_mode": "informational"
},
"data": {
"module_id": "3",
"blog_id": "0",
"module_name": "service request form",
"module_type": "popup",
"active": "1",
"module_mode": "informational"
},
"meta": {
"content": {
"module_name": "",
"title": "Service Request Form",
"sub_title": "",
"main_content": "

[fluentform id=\"5\"]<\/p>",
"feature_image": "https:\/\/www.theheatingandairconditioningexperts.com\/wp-content\/uploads\/2021\/12\/PNG2-2-e1679070183585.png",
"background_image": "",
"show_never_see_link": "0",
"never_see_link_text": "Never see this message again.",
"show_cta": "0",
"cta_label": "",
"cta_url": "https:\/\/",
"cta_target": "blank",
"cta_two_label": "",
"cta_two_url": "",
"cta_two_target": "blank",
"cta_helper_show": "0",
"cta_helper_text": "",
"feature_image_alt": "The heating and air conditioning experts"
},
"design": {
"enable_mobile_settings": "1",
"form_layout": "one",
"style": "simple",
"feature_image_position": "left",
"feature_image_width": "320",
"feature_image_width_unit": "px",
"feature_image_height": "150",
"feature_image_height_unit": "px",
"feature_image_height_mobile": "150",
"feature_image_height_unit_mobile": "px",
"feature_image_fit": "contain",
"feature_image_fit_mobile": "contain",
"feature_image_horizontal_position": "center",
"feature_image_horizontal_position_mobile": "center",
"feature_image_horizontal_value": "-100",
"feature_image_horizontal_value_mobile": "-100",
"feature_image_horizontal_unit": "px",
"feature_image_horizontal_unit_mobile": "px",
"feature_image_vertical_position": "center",
"feature_image_vertical_position_mobile": "center",
"feature_image_vertical_value_mobile": "-100",
"feature_image_vertical_value": "-100",
"feature_image_vertical_unit": "px",
"feature_image_vertical_unit_mobile": "px",
"background_image_width": "",
"background_image_width_mobile": "",
"background_image_width_unit": "px",
"background_image_width_unit_mobile": "px",
"background_image_height": "",
"background_image_height_mobile": "",
"background_image_height_unit": "px",
"background_image_height_unit_mobile": "px",
"background_image_fit": "contain",
"background_image_fit_mobile": "contain",
"background_image_horizontal_position": "center",
"background_image_horizontal_position_mobile": "center",
"background_image_horizontal_value": "-100",
"background_image_horizontal_value_mobile": "-100",
"background_image_horizontal_unit": "px",
"background_image_horizontal_unit_mobile": "px",
"background_image_vertical_position": "center",
"background_image_vertical_position_mobile": "center",
"background_image_vertical_value": "-100",
"background_image_vertical_value_mobile": "-100",
"background_image_vertical_unit": "px",
"background_image_vertical_unit_mobile": "px",
"background_image_repeat": "repeat",
"background_image_repeat_mobile": "repeat",
"cta_buttons_layout_type": "inline",
"cta_buttons_layout_type_mobile": "stacked",
"cta_buttons_layout_gap_value": "20",
"cta_buttons_layout_gap_value_mobile": "20",
"cta_buttons_layout_gap_unit": "px",
"cta_buttons_layout_gap_unit_mobile": "px",
"cta_buttons_alignment": "left",
"cta_buttons_alignment_mobile": "full",
"optin_form_layout": "inline",
"optin_form_layout_mobile": "stacked",
"form_fields_icon": "static",
"customize_form_fields_proximity": "0",
"customize_form_fields_proximity_mobile": "0",
"form_fields_proximity_unit": "px",
"form_fields_proximity_unit_mobile": "px",
"form_fields_proximity_value": "1",
"form_fields_proximity_value_mobile": "1",
"close_icon_position": "inside",
"close_icon_position_mobile": "inside",
"close_icon_alignment_x": "right",
"close_icon_alignment_x_mobile": "right",
"close_icon_alignment_y": "top",
"close_icon_alignment_y_mobile": "top",
"close_icon_style": "flat",
"close_icon_style_mobile": "flat",
"close_button_static_background": "#f4973c",
"customize_typography": "0",
"customize_typography_mobile": "1",
"global_font_family": "custom",
"global_custom_font_family": "inherit",
"customize_border_shadow_spacing": "0",
"customize_border_shadow_spacing_mobile": "0",
"use_vanilla": "0",
"feature_image_hide_on_mobile": "0",
"color_palette": "gray_slate",
"customize_colors": "0",
"customize_size": "0",
"customize_size_mobile": "0",
"custom_width": 600,
"custom_width_unit": "px",
"custom_width_mobile": "350",
"custom_width_unit_mobile": "px",
"custom_height": 300,
"custom_height_unit": "px",
"custom_height_mobile": 300,
"custom_height_unit_mobile": "px",
"customize_css": "0",
"custom_css": ".hustle-layout .hustle-button-cta {Send Us A Message}",
"main_bg_color": "#38454E",
"image_container_bg": "#35414A",
"form_area_bg": "#5D7380",
"title_color": "#FFFFFF",
"title_color_alt": "#ADB5B7",
"subtitle_color": "#FFFFFF",
"subtitle_color_alt": "#ADB5B7",
"content_color": "#ADB5B7",
"ol_counter": "#ADB5B7",
"ul_bullets": "#ADB5B7",
"blockquote_border": "#38C5B5",
"link_static_color": "#38C5B5",
"link_hover_color": "#2DA194",
"link_active_color": "#2DA194",
"cta_button_static_bo": "#2CAE9F",
"cta_button_static_bg": "#38C5B5",
"cta_button_static_color": "#FFFFFF",
"cta_button_hover_bo": "#39CDBD",
"cta_button_hover_bg": "#2DA194",
"cta_button_hover_color": "#FFFFFF",
"cta_button_active_bo": "#39CDBD",
"cta_button_active_bg": "#2DA194",
"cta_button_active_color": "#FFFFFF",
"optin_input_icon": "#AAAAAA",
"optin_input_static_bo": "#B0BEC6",
"optin_input_static_bg": "#FFFFFF",
"optin_form_field_text_static_color": "#5D7380",
"optin_placeholder_color": "#AAAAAA",
"optin_input_icon_hover": "#5D7380",
"optin_input_hover_bo": "#4F5F6B",
"optin_input_hover_bg": "#FFFFFF",
"optin_input_icon_focus": "#5D7380",
"optin_input_active_bo": "#4F5F6B",
"optin_input_active_bg": "#FFFFFF",
"optin_input_icon_error": "#D43858",
"optin_input_error_border": "#D43858",
"optin_input_error_background": "#FFFFFF",
"optin_check_radio_bo": "#B0BEC6",
"optin_check_radio_bg": "#FFFFFF",
"optin_mailchimp_labels_color": "#FFFFFF",
"optin_check_radio_bo_checked": "#4F5F6B",
"optin_check_radio_bg_checked": "#FFFFFF",
"optin_check_radio_tick_color": "#38C5B5",
"gdpr_chechbox_border_static": "#B0BEC6",
"gdpr_chechbox_background_static": "#FFFFFF",
"gdpr_content": "#FFFFFF",
"gdpr_content_link": "#FFFFFF",
"gdpr_chechbox_border_active": "#4F5F6B",
"gdpr_checkbox_background_active": "#FFFFFF",
"gdpr_checkbox_icon": "#38C5B5",
"gdpr_checkbox_border_error": "#D43858",
"gdpr_checkbox_background_error": "#FFFFFF",
"optin_select_border": "#B0BEC6",
"optin_select_icon": "#38C5B5",
"optin_select_background": "#FFFFFF",
"optin_select_placeholder": "#AAAAAA",
"optin_select_label": "#5D7380",
"optin_select_border_hover": "#4F5F6B",
"optin_select_icon_hover": "#49E2D1",
"optin_select_background_hover": "#FFFFFF",
"optin_select_border_open": "#4F5F6B",
"optin_select_icon_open": "#49E2D1",
"optin_select_background_open": "#FFFFFF",
"optin_select_border_error": "#D43858",
"optin_select_icon_error": "#D43858",
"optin_select_background_error": "#FFFFFF",
"optin_dropdown_background": "#FFFFFF",
"optin_dropdown_option_color": "#5D7380",
"optin_dropdown_option_color_hover": "#FFFFFF",
"optin_dropdown_option_bg_hover": "#ADB5B7",
"optin_dropdown_option_color_active": "#FFFFFF",
"optin_dropdown_option_bg_active": "#38C5B5",
"optin_calendar_background": "#FFFFFF",
"optin_calendar_title": "#35414A",
"optin_calendar_arrows": "#5D7380",
"optin_calendar_thead": "#35414A",
"optin_calendar_cell_background": "#FFFFFF",
"optin_calendar_cell_color": "#5D7380",
"optin_calendar_arrows_hover": "#5D7380",
"optin_calendar_cell_bg_hover": "#38C5B5",
"optin_calendar_cell_color_hover": "#FFFFFF",
"optin_calendar_arrows_active": "#5D7380",
"optin_calendar_cell_bg_active": "#38C5B5",
"optin_calendar_cell_color_active": "#FFFFFF",
"optin_submit_button_static_bo": "#2CAE9F",
"optin_submit_button_static_bg": "#38C5B5",
"optin_submit_button_static_color": "#FFFFFF",
"optin_submit_button_hover_bo": "#39CDBD",
"optin_submit_button_hover_bg": "#49E2D1",
"optin_submit_button_hover_color": "#FFFFFF",
"optin_submit_button_active_bo": "#39CDBD",
"optin_submit_button_active_bg": "#49E2D1",
"optin_submit_button_active_color": "#FFFFFF",
"optin_mailchimp_title_color": "#FFFFFF",
"custom_section_bg": "#35414A",
"optin_error_text_bg": "#FFFFFF",
"optin_error_text_border": "#D43858",
"optin_error_text_color": "#D43858",
"optin_success_background": "#38454E",
"optin_success_tick_color": "#38C5B5",
"optin_success_content_color": "#ADB5B7",
"overlay_bg": "rgba(51,51,51,0.9)",
"close_button_static_color": "#38C5B5",
"never_see_link_static": "#38C5B5",
"recaptcha_copy_text": "#FFFFFF",
"recaptcha_copy_link_default": "#FFFFFF",
"close_button_hover_color": "#49E2D1",
"never_see_link_hover": "#49E2D1",
"recaptcha_copy_link_hover": "#FFFFFF",
"close_button_active_color": "#49E2D1",
"never_see_link_active": "#49E2D1",
"recaptcha_copy_link_focus": "#FFFFFF",
"module_cont_drop_shadow": "rgba(0,0,0,0)",
"module_cont_border": "#DADADA",
"layout_header_border": "rgba(0,0,0,0.16)",
"layout_header_bg": "rgba(0,0,0,0)",
"layout_header_drop_shadow": "rgba(0,0,0,0)",
"layout_content_border": "rgba(0,0,0,0)",
"layout_content_bg": "rgba(0,0,0,0)",
"layout_content_drop_shadow": "rgba(0,0,0,0)",
"layout_footer_border": "rgba(0,0,0,0)",
"layout_footer_bg": "rgba(0,0,0,0.16)",
"layout_footer_drop_shadow": "rgba(0,0,0,0)",
"form_cont_border": "rgba(0,0,0,0)",
"form_cont_drop_shadow": "rgba(0,0,0,0)",
"title_drop_shadow": "rgba(0,0,0,0)",
"title_border": "rgba(0,0,0,0)",
"title_bg": "rgba(0,0,0,0)",
"subtitle_drop_shadow": "rgba(0,0,0,0)",
"subtitle_border": "rgba(0,0,0,0)",
"subtitle_bg": "rgba(0,0,0,0)",
"content_wrap_border": "rgba(0,0,0,0)",
"content_wrap_bg": "rgba(0,0,0,0)",
"content_wrap_drop_shadow": "rgba(0,0,0,0)",
"cta_button_static_drop_shadow": "rgba(0,0,0,0)",
"cta_button_hover_drop_shadow": "rgba(0,0,0,0)",
"cta_button_active_drop_shadow": "rgba(0,0,0,0)",
"form_extras_border": "rgba(0,0,0,0)",
"form_extras_drop_shadow": "rgba(0,0,0,0)",
"optin_input_drop_shadow": "rgba(0,0,0,0)",
"optin_dropdown_border": "#FFFFFF",
"optin_dropdown_drop_shadow": "rgba(0,0,0,0)",
"optin_success_border": "rgba(0,0,0,0)",
"optin_success_drop_shadow": "rgba(0,0,0,0)",
"submit_button_static_drop_shadow": "rgba(0,0,0,0)",
"recaptcha_copy_border": "rgba(0,0,0,0)",
"recaptcha_copy_drop_shadow": "rgba(0,0,0,0)",
"content_border": "rgba(0,0,0,0)",
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"form_cont_margin_are_sides_linked": "1",
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"form_cont_padding_bottom": 20,
"form_cont_padding_left": 20,
"form_cont_border_type": "solid",
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"form_extras_border_type": "solid",
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"form_extras_border_left": 0,
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"form_extras_radius_unit": "px",
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"form_extras_drop_shadow_unit": "px",
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"input_padding_are_sides_linked": "0",
"input_padding_unit": "px",
"input_padding_top": 9,
"input_padding_right": 10,
"input_padding_bottom": 9,
"input_padding_left": 10,
"input_border_type": "solid",
"input_border_are_sides_linked": "1",
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"input_border_right": 0,
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"checkbox_border_type": "solid",
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"dropdown_margin_right": 0,
"dropdown_margin_bottom": 0,
"dropdown_margin_left": 0,
"dropdown_padding_are_sides_linked": "1",
"dropdown_padding_unit": "px",
"dropdown_padding_top": 0,
"dropdown_padding_right": 0,
"dropdown_padding_bottom": 0,
"dropdown_padding_left": 0,
"dropdown_border_type": "solid",
"dropdown_border_are_sides_linked": "1",
"dropdown_border_unit": "px",
"dropdown_border_top": 0,
"dropdown_border_right": 0,
"dropdown_border_bottom": 0,
"dropdown_border_left": 0,
"dropdown_radius_are_sides_linked": "1",
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"dropdown_drop_shadow_unit": "px",
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"dropdown_drop_shadow_y": 0,
"dropdown_drop_shadow_blur": 0,
"dropdown_drop_shadow_spread": 0,
"submit_button_margin_are_sides_linked": "1",
"submit_button_padding_are_sides_linked": "0",
"submit_button_padding_unit": "px",
"submit_button_padding_top": 2,
"submit_button_padding_right": 16,
"submit_button_padding_bottom": 2,
"submit_button_padding_left": 16,
"submit_button_border_type": "solid",
"submit_button_border_are_sides_linked": "1",
"submit_button_border_unit": "px",
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"submit_button_border_right": 0,
"submit_button_border_bottom": 0,
"submit_button_border_left": 0,
"submit_button_radius_are_sides_linked": "1",
"submit_button_radius_unit": "px",
"submit_button_radius_top_left": 0,
"submit_button_radius_top_right": 0,
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"submit_button_radius_bottom_right": 0,
"submit_button_drop_shadow_unit": "px",
"submit_button_drop_shadow_x": 0,
"submit_button_drop_shadow_y": 0,
"submit_button_drop_shadow_blur": 0,
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"error_message_margin_are_sides_linked": "0",
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"error_message_margin_left": 0,
"success_message_padding_are_sides_linked": "1",
"success_message_padding_unit": "px",
"success_message_padding_top": 40,
"success_message_padding_right": 40,
"success_message_padding_bottom": 40,
"success_message_padding_left": 40,
"success_message_border_type": "solid",
"success_message_border_are_sides_linked": "1",
"success_message_border_unit": "px",
"success_message_border_top": 0,
"success_message_border_right": 0,
"success_message_border_bottom": 0,
"success_message_border_left": 0,
"success_message_radius_are_sides_linked": "1",
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"success_message_radius_bottom_right": 0,
"success_message_drop_shadow_unit": "px",
"success_message_drop_shadow_x": 0,
"success_message_drop_shadow_y": 0,
"success_message_drop_shadow_blur": 0,
"success_message_drop_shadow_spread": 0,
"gdpr_margin_are_sides_linked": "0",
"gdpr_margin_unit": "px",
"gdpr_margin_top": 10,
"gdpr_margin_right": 0,
"gdpr_margin_bottom": 0,
"gdpr_margin_left": 0,
"gdpr_border_type": "solid",
"gdpr_border_are_sides_linked": "1",
"gdpr_border_unit": "px",
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"gdpr_border_bottom": 0,
"gdpr_border_left": 0,
"gdpr_radius_are_sides_linked": "1",
"gdpr_radius_unit": "px",
"gdpr_radius_top_left": 0,
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"gdpr_radius_bottom_left": 0,
"gdpr_radius_bottom_right": 0,
"recaptcha_margin_are_sides_linked": "0",
"recaptcha_margin_unit": "px",
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"recaptcha_margin_right": 0,
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"recaptcha_padding_are_sides_linked": "1",
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"recaptcha_padding_bottom": 0,
"recaptcha_padding_left": 0,
"recaptcha_border_type": "solid",
"recaptcha_border_are_sides_linked": "1",
"recaptcha_border_unit": "px",
"recaptcha_border_top": 0,
"recaptcha_border_right": 0,
"recaptcha_border_bottom": 0,
"recaptcha_border_left": 0,
"recaptcha_radius_are_sides_linked": "1",
"recaptcha_radius_unit": "px",
"recaptcha_radius_top_left": 0,
"recaptcha_radius_top_right": 0,
"recaptcha_radius_bottom_left": 0,
"recaptcha_radius_bottom_right": 0,
"recaptcha_drop_shadow_unit": "px",
"recaptcha_drop_shadow_x": 0,
"recaptcha_drop_shadow_y": 0,
"recaptcha_drop_shadow_blur": 0,
"recaptcha_drop_shadow_spread": 0,
"module_cont_margin_are_sides_linked": "1",
"popup_cont_padding_are_sides_linked": "1",
"popup_cont_padding_unit": "px",
"popup_cont_padding_top": 10,
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"form_extras_border_type_mobile": "solid",
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"input_padding_are_sides_linked_mobile": "1",
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"input_border_type_mobile": "solid",
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"input_radius_bottom_right_mobile": "",
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"input_drop_shadow_y_mobile": "",
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"checkbox_border_type_mobile": "solid",
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"checkbox_border_left_mobile": "",
"checkbox_radius_are_sides_linked_mobile": "1",
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"checkbox_radius_bottom_right_mobile": "",
"dropdown_margin_are_sides_linked_mobile": "1",
"dropdown_margin_unit_mobile": "px",
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"dropdown_margin_right_mobile": "",
"dropdown_margin_bottom_mobile": "",
"dropdown_margin_left_mobile": "",
"dropdown_padding_are_sides_linked_mobile": "1",
"dropdown_padding_unit_mobile": "px",
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"dropdown_padding_right_mobile": "",
"dropdown_padding_bottom_mobile": "",
"dropdown_padding_left_mobile": "",
"dropdown_border_type_mobile": "solid",
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"dropdown_border_left_mobile": "",
"dropdown_radius_are_sides_linked_mobile": "1",
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"dropdown_radius_bottom_right_mobile": "",
"dropdown_drop_shadow_unit_mobile": "px",
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"dropdown_drop_shadow_y_mobile": "",
"dropdown_drop_shadow_blur_mobile": "",
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"submit_button_margin_are_sides_linked_mobile": "1",
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"submit_button_margin_bottom_mobile": "",
"submit_button_margin_left_mobile": "",
"submit_button_padding_are_sides_linked_mobile": "1",
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"submit_button_padding_bottom_mobile": "",
"submit_button_padding_left_mobile": "",
"submit_button_border_type_mobile": "solid",
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"submit_button_border_bottom_mobile": "",
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"submit_button_radius_bottom_right_mobile": "",
"submit_button_drop_shadow_unit_mobile": "px",
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"submit_button_drop_shadow_y_mobile": "",
"submit_button_drop_shadow_blur_mobile": "",
"submit_button_drop_shadow_spread_mobile": "",
"error_message_margin_are_sides_linked_mobile": "1",
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"error_message_margin_bottom_mobile": "",
"error_message_margin_left_mobile": "",
"success_message_padding_are_sides_linked_mobile": "1",
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"success_message_padding_bottom_mobile": "",
"success_message_padding_left_mobile": "",
"success_message_border_type_mobile": "solid",
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"success_message_radius_bottom_left_mobile": "",
"success_message_radius_bottom_right_mobile": "",
"success_message_drop_shadow_unit_mobile": "px",
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"success_message_drop_shadow_y_mobile": "",
"success_message_drop_shadow_blur_mobile": "",
"success_message_drop_shadow_spread_mobile": "",
"gdpr_margin_are_sides_linked_mobile": "1",
"gdpr_margin_unit_mobile": "px",
"gdpr_margin_top_mobile": "",
"gdpr_margin_right_mobile": "",
"gdpr_margin_bottom_mobile": "",
"gdpr_margin_left_mobile": "",
"gdpr_border_type_mobile": "solid",
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"gdpr_border_bottom_mobile": "",
"gdpr_border_left_mobile": "",
"gdpr_radius_are_sides_linked_mobile": "1",
"gdpr_radius_unit_mobile": "px",
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"gdpr_radius_top_right_mobile": "",
"gdpr_radius_bottom_left_mobile": "",
"gdpr_radius_bottom_right_mobile": "",
"recaptcha_margin_are_sides_linked_mobile": "1",
"recaptcha_margin_unit_mobile": "px",
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"recaptcha_margin_right_mobile": "",
"recaptcha_margin_bottom_mobile": "",
"recaptcha_margin_left_mobile": "",
"recaptcha_padding_are_sides_linked_mobile": "1",
"recaptcha_padding_unit_mobile": "px",
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"recaptcha_padding_bottom_mobile": "",
"recaptcha_padding_left_mobile": "",
"recaptcha_border_type_mobile": "solid",
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"recaptcha_radius_are_sides_linked_mobile": "1",
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"recaptcha_radius_bottom_right_mobile": "",
"recaptcha_drop_shadow_unit_mobile": "px",
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"popup_cont_padding_are_sides_linked_mobile": "1",
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"embed_cont_margin_are_sides_linked_mobile": "1",
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"embed_cont_margin_bottom_mobile": "",
"embed_cont_margin_left_mobile": "",
"module_cont_margin_are_sides_linked_mobile": "1",
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"module_cont_margin_bottom_mobile": "",
"module_cont_margin_left_mobile": "",
"module_cont_padding_are_sides_linked_mobile": "1",
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"module_cont_padding_bottom_mobile": "",
"module_cont_padding_left_mobile": "",
"module_cont_border_type_mobile": "solid",
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"module_cont_radius_bottom_right_mobile": "",
"module_cont_drop_shadow_unit_mobile": "px",
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"module_cont_drop_shadow_y_mobile": "",
"module_cont_drop_shadow_blur_mobile": "",
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"layout_header_padding_are_sides_linked_mobile": "1",
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"layout_header_padding_bottom_mobile": "",
"layout_header_padding_left_mobile": "",
"layout_header_border_type_mobile": "solid",
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"main_content_heading_six_line_height_unit_mobile": "em",
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"main_content_heading_six_letter_spacing_unit_mobile": "px",
"main_content_heading_six_text_transform_mobile": "uppercase",
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"main_content_lists_font_size_unit_mobile": "px",
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"cta_letter_spacing_unit_mobile": "px",
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"cta_help_font_size_unit_mobile": "px",
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"cta_help_letter_spacing_unit_mobile": "px",
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"form_extras_font_size_mobile": "",
"form_extras_font_size_unit_mobile": "px",
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"form_extras_letter_spacing_unit_mobile": "px",
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"input_font_size_unit_mobile": "px",
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"select_font_size_unit_mobile": "px",
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"select_line_height_unit_mobile": "px",
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"select_letter_spacing_unit_mobile": "px",
"select_text_transform_mobile": "none",
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"checkbox_font_size_unit_mobile": "px",
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"checkbox_letter_spacing_unit_mobile": "px",
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"error_message_font_size_unit_mobile": "px",
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"error_message_alignment_mobile": "left",
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"error_message_line_height_unit_mobile": "px",
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"error_message_letter_spacing_unit_mobile": "px",
"error_message_text_transform_mobile": "none",
"error_message_text_decoration_mobile": "none",
"base_template": "none"
},
"visibility": {
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"show_or_hide_conditions": "show",
"filter_type": "all"
}
}
},
"settings": {
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"triggers": {
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],
"on_time_delay": "0",
"on_time_unit": "seconds",
"on_scroll": "scrolled",
"on_scroll_page_percent": 20,
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"on_click_element": "#service-request,#service-pop-up",
"enable_on_click_shortcode": "0",
"on_exit_intent_per_session": "1",
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},
"animation_in": "bounceInDown",
"animation_out": "bounceOutDown",
"after_close": "keep_show",
"expiration": 365,
"expiration_unit": "days",
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"after_optin_expiration_unit": "days",
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"after_cta_expiration_unit": "days",
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"on_submit_delay_unit": "seconds",
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"hide_after_cta": "keep_show",
"hide_after_subscription": "keep_show",
"is_schedule": "0",
"schedule": {
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"start_date": "01\/04\/2022",
"start_hour": "12",
"start_minute": "00",
"start_meridiem_offset": "am",
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"end_date": "01\/10\/2022",
"end_hour": "11",
"end_minute": "59",
"end_meridiem_offset": "pm",
"active_days": "all",
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"day_start_hour": "00",
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"day_start_meridiem_offset": "am",
"day_end_hour": "11",
"day_end_minute": "59",
"day_end_meridiem_offset": "pm",
"time_to_use": "server",
"custom_timezone": "UTC"
},
"allow_scroll_page": "0",
"close_on_background_click": "1",
"auto_hide": "0",
"auto_hide_unit": "seconds",
"auto_hide_time": "5",
"after_close_trigger": [
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"click_outside"
]
}
}
}

ok so i tried deactivating the plugin and clearing cache looking on incognito and no difference so i reactivated it what i did find out is when im on the home page in the elementor builder and click preview changes it brings up a new window with my website if i click inspect it then gives me my website on one side and the inspection view on the other if i then click on “send us a message” the pop up works and i can see my form, also when in the inspect it shows the mobile menu and when i click on the “service”button the pop up works and i can see my form, but when i look up my website in incognito or not it doesnt work and on a mobile phone it doesnt work so what could cause that? https://ibb.co/hHfkgYn

I have sent the email days ago and haven’t heard back from anyone? How can we get this resolved quicker? Please check your email my email is [email protected]

i have just sent the email

ok so i have tried all that and it didnt work i tried #servicepopup and #service-pop-up on the module and the same on the button minus the # cleared server cache and site then regenerated from tools in elementor both times when i was trying the changes and checked in incognito mode. I dont understand this all was working fine before. is there anyway you guys can fix it or diagnose it if i give you access to c panel and siteground? even if i have to pay somthing i will to get it working correctly. im not sure if its a wordpress issue, hustle issue or my site issue. now for whatever reason there is a grey space at the bottom of the block that has the click here button that i have been trying to make work, theres no way to delete it and its more noticeable on mobile then desktop but that just started happening please let know if you can fix it or what to do next, thanks

so i tried it with the # in front it didnt work, i tired a new button and setting button id to #service-request and without the # both ways with no luck, on the hustle module i made another selector for the new button #service and that didnt work, im not sure what im doing wrong, if anything but the theme is astra and im using elementor page builder it worked correctly with this for years im not sure what the issue is? is there any custom css needed to make it work? see screen shots https://ibb.co/JksPRrk

https://ibb.co/Nsy1PXg

to confirm the embed id from the fluent forms is in the hustle main content area, when i click preview the pop up comes up and displays, however if i exit out and click the send us a message button it will not bring up the pop up still see screen shot https://ibb.co/H2hqgFb and https://ibb.co/r73hVcG

its like the pop up isnt being linked to the button i want it to pop up when its clicked, under behavior it is set to “click” with the word #service-request see screen shot https://ibb.co/LZHJHBS also see https://ibb.co/ZXHm5rr

now on my “send us a message” button the button id is set to service-request https://ibb.co/KxQ7g3g

does there need to be any css to make this work? or do i have anything wrong? all those settings and everything i shown was already set up from before when it was working, its like im missing somthing to make it work hopefully this helps and is more infromative as to the problem

When you say edit the page, no I didn’t edit or change anything, what I had did was delete some add on plugins, now I’m not 100% sure this is even the issue but I’m gonna mention it because maybe it will help in the troubleshooting, the plugin I deleted was master addons it gives you the ability to add custom css to anything just like the paid for version of elementor I have the free version so I’m not sure if to get this pop up to work if it needs some css to make it happen, when I re-download master add-ons if it was what was making the pop up work on the button it is now gone..

hey thanks for responding, so it’s that form you seen blow that is suppose to pop up when you click the “send us a message” button on the widget block that’s got the background with the block wall, you’ll find it there, then it’s also suppose to pop up with the “service” button on mobile menu at the bottom only visible on mobile view, from what I remember your suppose to set the button id for the on the button “send us a message” and the “service” button to what the what you labeled it on fluent forms, which was service-request sorry if I’m repeating myself is that what you ment when you couldn’t find them?

im sorry i am using fluent forms for the from and hustle to add the form to a button sorry for the confusion