MikepFive

Dear Garry,

You are an ABSOLUTE STAR ! ??????????

Can’t Thank You Enough !!

I didn’t follow you instructions to the letter: I simply downloaded a zip file from GitHub uploaded this to the website and then extracted, and moved, the contents to the plugins directory of the website and then renamed the -WC-Custom-Add-to-Cart-Labels-Backup-main directory to wc-custom-add-to-cart-labels and activated the plugin. It even ‘remembered’ the settings so no need to reconfigure – everything was as it was before disaster struck yesterday.

Brilliant!

I’m left scratching my head about the author ! ??

Anyone can make a mistake when it comes to writing code. But removing old versions of a plugin from www.remarpro.com ?

Don’t understand why a Moderator would Archive all the “I have this problem too” (sic) posts that were added to your original error report either ?????

Anyway – Feel Free To Wear a Cape ANY+TIME !!

Thanks Again

Mike

Laszio,

Many thanks for your speedy reply – and excellent support.

It’s comforting to know that I wasn’t just imagining things !

But – More Importantly! – it’s GREAT to have the assurance that if I see the problem again that I can get in touch via your support system. That’s simply Outstanding – and MUCH appriciated.

I very much hope I don’t have any issues – but if I do, I’ll be in touch ?

Best Regards

Mike

Laszio,

Thanks for your reply. Sorry not to get back to you sooner.

I can confirm that the version installed on this site is the Free version – not the Pro version

However, I can also report that following recent updates to the Blocksy Theme – along with updates to other plugins used by this website – I can no longer reproduce this problem !

So the cause of the issue will remain a mystery I’m afraid.

Sorry to waste your time

Thanks – again – for your help

Mike

It’s taken time (my other commitments) – But I took your advice, and contacted the Siteground support team.

What I’ve learned is very interesting….

The plugin would not convert images when:
– they are JPEG or PNG images above 1 MB in size
– they had been uploaded manually or had been generated by a theme or plugin;
– the images are not a part of the Media Library;

In my particular case I have a number of ‘large’ (over 1 MB) background images and others in sizes generated by plugins/custom code that are left untouched by Speed Optimiser.

Now that I understand the ‘rules’ – I can address the problem by altering format/resolution and adding images to the Media Library manually.

Benny,

I’ve tested BlockMeister on another site that’s built using Blocksy Pro – without a problem!

So I went back to https://staging3.smarterbusinessprocesses.com/ and built a Block Pattern from scratch using only core blocks – and it exhibited the same errors as before!!!

So I deleted and recreated and recreated the staging site, installed BlockMeister and tried again – same result – but this time I noticed that the Google Translate icon was present in the Chrome address bar, and had detected German which it was translating into English.

I selected the icon and selected the option to ‘Never Translate this site’ – and the ‘problem’ seems to have disappeared…

I’ve NEVER encountered a ‘translation’ issue whilst editing a page using the WordPress Editor before. It only appeared whilst editing Block Patterns <span style=”text-decoration: underline;”>and</span> only on this particular site!! So I’ve no idea what might have caused automatic translation to take place – or why this resulted in the error message I’ve been seeing but, for the moment, all seems fine.

I’ll give BlockMeister a spin on the live site – at least I know what t look for if a similar problem surfaces again ??

Thanks for your help with this

Much Appreciated

Mike

Benny,

many thanks for getting back to me so quickly, for time looking into this and for your advice. Much appreciated.

I disabled all plugins – apart from BlockMeister and Stackable – and attempted to edit the Block Pattern, but experienced exactly the same result !

So I disabled Stackable and tried again [ I ignored “Your site doesn’t include support for the “stackable/columns” block. You can leave this block intact, convert its content to a Custom HTML block, or remove it entirely.” and opted to Save as HTML

This created a CustomHTML block

Again, any attempt to edit this block results in same error(s) as before:

Error: Failed to execute ‘removeChild’ on ‘Node’: The node to be removed is not a child of this node.
at jr (https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:75178)
at qr (https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76430)
at Kr (https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76892)
at qr (https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76580)
at Kr (https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76892)
at qr (https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76580)
at Kr (https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76695)
at qr (https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76580)
at Kr (https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76892)
at qr (https://staging3.smarterbusinessprocesses.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=18.2.0:10:76580)

I have no idea where that leaves us ?

Anything else you can suggest that might shed light on what’s going on here ?

Or should I simply wipe the staging site & start again from scratch ?

( this would be a pretty unsatisfactory approach. I had hoped that tracking down the problem might have shed light on its cause – helping both of us – but I’m at a loss here )

Might the problem be Theme (Blocksy Pro) related ?

I can also confirm that v3.1.47 appears to be OK

Hi,

I also have 3 sites that crash following installation of 3.1.44

In the hope that it might help with diagnosing the problem – please find error messages generated on a staging copy of one of these sites below:

Warning: include_once(third-party/vendor/autoload.php): failed to open stream: No such file or directory in /home/customer/www/staging3.Simple-Calendar-Test.co.uk/public_html/wp-content/plugins/google-calendar-events/google-calendar-events.php on line 58

Warning: include_once(): Failed opening ‘third-party/vendor/autoload.php’ for inclusion (include_path=’.:/usr/local/php74/pear’) in /home/customer/www/staging3.Simple-Calendar-Test.co.uk/public_html/wp-content/plugins/google-calendar-events/google-calendar-events.php on line 58

Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/staging3.Simple-Calendar-Test.co.uk/public_html/wp-content/plugins/google-calendar-events/google-calendar-events.php:58) in /home/customer/www/staging3.Simple-Calendar-Test.co.uk/public_html/wp-admin/includes/misc.php on line 1431

Mike

Hi,

Sorry not to get back to you sooner.

I’ve been busy on other projects and only just had time to get back to this issue

In the meantime, Matomo appears to be working without a hitch.

So, today, I added the following line to wp-config.php:

define( ‘MATOMO_SUPPORT_ASYNC_ARCHIVING’, false );

But when I run Matomo diagnostics I still get warnings about?PHP cli Version &?MySQLi support: missing

Mike

Hi,

I waited until the weekend to carry out the reinstallation you’ve suggested

I removed the existing plugin, reinstalled the plugin and removed set the MATOMO_SAFE_MODE option to false.

Not a particularly pleasant experience, and several error messages on the way.

Notice: An unexpected error occurred. Something may be wrong with www.remarpro.com or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to www.remarpro.com. Please contact your server administrator.) in /home/customer/www/sentispec.com/public_html/wp-includes/update.php on line 447

Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/sentispec.com/public_html/wp-includes/update.php:447) in /home/customer/www/sentispec.com/public_html/wp-admin/admin-header.php on line 9

I noticed that the Siteground Optimiser was generating an ‘Error x’ message (no details presented by the plugin – just the word Error ) so I disabled this plugin, which removed the error messages above. I then re-enabled Siteground Optimiser, without a problem, and it now seems like the site is working OK

Along the way I’ve been able to create and copy the Matomo Diagnostics report below.

I’m unsure why the PHP cli Version is incompatible – or why MySQLi support is missing. [ I am running PHP 7.4.33 and unfamiliar with how to configure PHP to run with specific requirements and Siteground PHP configuration options appear not to mention either ‘cli’ or ‘MySQLi’ ]

Errors

• Error PHP cli Version: (Your PHP cli version is not compatible with the Matomo requirements. Please upgrade your PHP cli version, otherwise, you might have some archiving errors)
• Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension)

Matomo

• Matomo Plugin Version: 4.14.2
• Config exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/config/config.ini.php” )
• JS Tracker exists and is writable.: Yes (“$abs_path/wp-content/uploads/matomo/matomo.js” )
• Plugin directories: Yes ([{“pluginsPathAbsolute”:”$abs_path\/wp-content\/plugins\/matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/”}])
• Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
• Matomo Version: 4.14.2
• Matomo Blog idSite: 1
• Matomo Install Version: 4.14.2 (Install date: 2023-05-13 07:15:42)
• Upgrades outstanding: No
• Upgrade in progress: No

Endpoints

• Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
• Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
• Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
• Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

• Server time: 2023-05-13 07:46:50
• Blog time: 2023-05-13 07:46:50 (Below dates are shown in blog timezone)
• Sync users & sites: Next run: 2023-05-14 07:46:33 (23 hours 59 min) ( Last started: 2023-05-13 07:46:43 (-7s). Last ended: 2023-05-13 07:46:44 (-6s). Interval: daily)
• Archive: Next run: 2023-05-13 08:46:33 (59 min 43s) ( Last started: 2023-05-13 07:46:44 (-6s). Last ended: 2023-05-13 07:16:00 (-30 min 50s). Interval: hourly)
• Update GeoIP DB: Next run: 2023-05-13 07:46:33 (-17s) ( Last started: 2023-05-13 07:22:58 (-23 min 52s). Last ended: 2023-05-13 07:22:59 (-23 min 51s). Interval: matomo_monthly)

Mandatory checks

• PHP version >= 7.2.5: ok
• PDO extension: ok
• PDO\MYSQL extension: ok
• MYSQLI extension: ok
• Other required extensions: ok
• Required functions: ok
• Required PHP configuration (php.ini): ok
• Directories with write access: ok
• Directories with write access for Tag Manager: ok

Optional checks

• 64-bit PHP Binary: ok
• Tracker status: ok
• Memory limit: ok
• Time zone: ok
• Open URL: ok
• GD > 2.x + FreeType (graphics): ok
• Other extensions: ok
• Other functions: ok
• Filesystem: ok
• Last Successful Archiving Completion: ok
• Database abilities: ok
• Warning Max Packet Size: warning (It is recommended to configure a ‘max_allowed_packet’ size in your MySQL database of at least 64MB. Configured is currently 32MB. )
• Geolocation: ok
• Update over HTTPS: ok
• Supports Async Archiving: No
• Location provider ID: geoip2php
• Location provider available: Yes
• Location provider working: Yes
• Warning Proxy header: HTTP_X_REAL_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more)
• Had visit in last 5 days: Yes
• Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

Matomo Settings

• Track mode: default
• Track codeposition: footer
• Track api endpoint: default
• Track js endpoint: default
• Version history: 4.14.2
• Core version: 4.14.2
• Last tracking settings update: 1683962578
• Last settings update: 1683962578

Logs

• update_geoip2: 2023-05-13 07:18:38 (GeoIP2AutoUpdater: failed to download ‘https://download.db-ip.com/free/dbip-city-lite-2023-05.mmdb.gz&#8217; to ‘$abs_path/wp-content/cache/matomo/latest/DBIP-City.mmdb.gz.download’: Error while fetching data: cURL error 6: getaddrinfo() thread failed to start => GeoIP2AutoUpdater.php:176; GeoIP2AutoUpdater.php:106; ScheduledTasks.php:238; class-wp-hook.php:306; class-wp-hook.php:332; plugin.php:565; wp-cron.php:188;)

WordPress

• Home URL: $site_url
• Site URL: $site_url
• WordPress Version: 6.2
• Number of blogs: 1
• Multisite Enabled: No
• Network Enabled: No
• WP_DEBUG: No
• WP_DEBUG_DISPLAY: Yes
• WP_DEBUG_LOG: No
• DISABLE_WP_CRON: –
• FORCE_SSL_ADMIN: Yes
• WP_CACHE: No
• CONCATENATE_SCRIPTS: –
• COMPRESS_SCRIPTS: –
• COMPRESS_CSS: –
• ENFORCE_GZIP: –
• WP_LOCAL_DEV: –
• WP_CONTENT_URL: $site_url/wp-content
• WP_CONTENT_DIR: $abs_path/wp-content
• UPLOADS: –
• BLOGUPLOADDIR: –
• DIEONDBERROR: –
• WPLANG: –
• ALTERNATE_WP_CRON: –
• WP_CRON_LOCK_TIMEOUT: 60
• WP_DISABLE_FATAL_ERROR_HANDLER: –
• MATOMO_SUPPORT_ASYNC_ARCHIVING: –
• MATOMO_TRIGGER_BROWSER_ARCHIVING: –
• MATOMO_ENABLE_TAG_MANAGER: –
• MATOMO_SUPPRESS_DB_ERRORS: –
• MATOMO_ENABLE_AUTO_UPGRADE: –
• MATOMO_DEBUG: –
• MATOMO_SAFE_MODE: No
• MATOMO_GLOBAL_UPLOAD_DIR: –
• MATOMO_LOGIN_REDIRECT: –
• Permalink Structure: /%category%/%postname%/
• Possibly uses symlink: No
• Upload base url: $site_url/wp-content/uploads
• Upload base dir: $abs_path/wp-content/uploads
• Upload url: $site_url/wp-content/uploads/2023/05
• Custom upload_path: No
• Custom upload_url_path: No
• Compatible content directory: Yes

WordPress Plugins

MU Plugins

• InfiniteWP – Client Loader: 1.0.1

Plugins

• Better Search Replace: 1.4.2 (Network enabled)
• Blocksy Companion (Premium): 1.8.86
• Check & Log Email: 1.0.7
• Code Snippets: 3.3.0
• Contact Form 7: 5.7.6
• Flamingo: 2.3
• Flexible Table Block: 2.9.1
• InfiniteWP – Client: 1.11.1 (Network enabled)
• Koko Analytics: 1.0.38
• Matomo Analytics – Ethical Stats. Powerful Insights.: 4.14.2
• Rank Math SEO: 1.0.114
• Redirection: 5.3.10
• Simple Custom CSS and JS: 3.43
• Simple History: 3.5.1
• SiteGround Central: 3.0.0
• SiteGround Optimizer: 7.3.1
• SiteGround Security: 1.4.5
• SSL Insecure Content Fixer: 2.7.2
• Stackable – Gutenberg Blocks: 3.7.2
• Stackable – Gutenberg Blocks (Premium): 3.7.2
• Wordfence Security: 7.9.2 (Network enabled)
• WP Mail SMTP: 3.8.0
• Yoast Duplicate Post: 4.5
• Active Plugins: 20 (iwp-client koko-analytics better-search-replace blocksy-companion-pro code-snippets contact-form-7 custom-css-js duplicate-post flamingo flexible-table-block matomo redirection seo-by-rank-math sg-security simple-history ssl-insecure-content-fixer stackable-ultimate-gutenberg-blocks-premium wordfence wordpress-starter wp-mail-smtp)
• Theme: blocksy (blocksy-child)

Server

• Server Info: Apache
• Apache AddHandler support: Supported
• PHP OS: Linux
• PHP Version: 7.4.33
• PHP SAPI: apache2handler
• PHP Maxmind DB extension: Not loaded
• PHP Error Reporting: After bootstrap: 0
• Timezone: UTC
• WP timezone: +00:00
• Locale: en_US
• User Locale: en_US
• Memory Limit: 768M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
• WP Memory Limit: 256M
• WP Max Memory Limit: 768M
• Timezone version: 2022.1
• Time: 1683964011
• Max Execution Time: 120
• Max Post Size: 256M
• Max Upload Size: 268435456
• Max Input Vars: 3000
• Disabled PHP functions: No
• zlib.output_compression is off: Yes
• Curl Version: 7.85.0, OpenSSL/3.0.8
• Suhosin installed: No

PHP cli

• Error PHP cli Version: (Your PHP cli version is not compatible with the Matomo requirements. Please upgrade your PHP cli version, otherwise, you might have some archiving errors)
• Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension)

Database

• MySQL Version: 5.7.39
• Mysqli Connect: Yes
• Force MySQL over Mysqli: No
• DB Prefix: myd_
• DB CHARSET: utf8
• DB COLLATE:
• SHOW ERRORS: No
• SUPPRESS ERRORS: No
• Uses Socket: No
• Uses IPv6: No
• Matomo tables found: 38
• DB tables exist: Yes
• Matomo users found: 5
• Matomo sites found: 1
• Required permissions: OK

Browser

• Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36)
• Language: en-gb,en,en-us

Thanks for getting back to me

The Site is pretty quite today so having previously enabled ‘MATOMO_SAFE_MODE’ via the wp-config.php file on the live site I activated the Matomo plugin without any problems.

The only option visible via the matomo menu was to generate system report but – when I selected this option – the following error message was created:

Fatal error: Uncaught Error: Class ‘Piwik\Plugins\SitesManager\Model’ not found in /home/customer/www/sentispec.com/public_html/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.php:997 Stack trace: #0 /home/customer/www/sentispec.com/public_html/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.php(252): WpMatomo\Admin\SystemReport->get_wordpress_info() #1 /home/customer/www/sentispec.com/public_html/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.php(322): WpMatomo\Admin\SystemReport->get_error_tables() #2 /home/customer/www/sentispec.com/public_html/wp-includes/class-wp-hook.php(308): WpMatomo\Admin\SystemReport->show(”) #3 /home/customer/www/sentispec.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array) #4 /home/customer/www/sentispec.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /home/customer/www/sentispec.com/public_html/wp-admin/admin.php(259): do_action(‘matomo-analytic…’) #6 {main} thrown in /home/customer/www/sentispec.com/public_html/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.php on line 997
There has been a critical error on this website. Please check your site admin email inbox for instructions.

Learn more about troubleshooting WordPress.

—

No email has (yet) been received from the site, and there’s no (relevant) message in the Siteground Error log – but (hopefully!) the above message will be able to help in establishing the cause of the problems here?

Please let me know If you’d like me to do anything further here.

Best Regards, Mike

Hi,

Thanks for this.

Sorry not to get back to you sooner – ( I’ve been on holiday for a week or so, and only got back yesterday!! )

I checked out the guide on how to generate a system report and added ‘MATOMO_SAFE_MODE’ to the wp-config.php file on the live site – but I’m nervous about activating the Matomo plugin ( its currently disabled ) on a live site. I’d hate to get a 502 again as I’m not 100% about how to recover from this error and might need assistance from Siteground admin support. If there’s little/no risk then great – otherwise I’ll arrange for Siteground admin support to be on standby so that downtime can be minimised. Let me have your thoughts…

Best Regards, Mike

My Profound – and sincere – apologies !!

I’d inadvertently selected the Kadence Icon list block ( the icon for which is ‘similar’ ) and THAT is where the problem lies !

Thanks for sorting this out – and Sorry to wasting your time….

Mike

Charles,

Thanks for your reply, but….

When I search for ‘tools’ no icons are found!

When I enter ‘tool’, all I can see is the Toolbox icon:

[ image is screen capture taken in the Block Editor ]

This has me mystified, and without any idea of why this should happen or how to track down the ‘problem’ !!

As you can see – I’ve used many other Font Awesome Icons without difficulty…

Any advice ??

Mike

Hi,

that worked – Thanks!

Mike