mikemcox90

Thanks for the response!

Think ill go with the second route, although im in over my head with how to do a database lookup for the entry ID and user, which then outputs the correct shortcode for each iteration – sure Google will have all the answers I need though.

Thanks again!

Just changed my post_max_size and max_input_vars to the ones mentioned, still no emails.

I have looked into this myself, found that this could all be due to a server side issue, where even though i have adequate memory set up in php.ini, the server is still not able to handle it due to some server configuration I am unable to control.

Been trying to sort this out with my host, but he’s not really being of much help.

Thanks for the suggestions and help!

I’m really starting to think this is all server related and I may need to consider a new hosting solution, but anymore help would be appreciated, willing to try anything to see if it works before changing my host.

Thanks.

Hi

Thanks for the response.

I have done some research into this and narrowed down that this is a conflict with another plugin called WooCommerce Upload Files WCUF

So i disabled Yoast SEO and tried to do a test order with WCUF plugin enabled, all emails sent fine. Then i enabled both Yoast and WCUF, and emails do not send, i get a server error after clicking return to merchant from PayPal, yet I get no log in my debug log? Which is odd? So i decided to disable WCUF and enable Yoast and all emails sent.

So it must be a conflict between those two plugins.

I have tested for Javascript errors in the console during the whole test order process and saw no errors during the whole process.

I will be in contact with the developers of WCUF to see if they can help with my issue.

Ill continue to investigate further.

Thanks for helping.

EDIT:

I also found this error in my cPanel log file

6875 autoprint.co.uk [Wed Feb 20 00:41:02 2019] [error] [client 10.0.230.2:0] mmap() failed: [12] Cannot allocate memory

Yet I have 256M of memory allocated in my wordpress install and have tried upping it to 512M with no luck either.

UPDATE
The above error still persists, even when the emails do send

• This reply was modified 6 years, 1 month ago by mikemcox90.
• This reply was modified 6 years, 1 month ago by mikemcox90.

Side note:
I had been running my site over PHP 7.2 but this did not work with the WooCommerce Upload Files plugin, so reverted back to PHP 7

• This reply was modified 6 years, 1 month ago by mikemcox90.
• This reply was modified 6 years, 1 month ago by mikemcox90.

### WordPress Environment ###

Home URL: https://www.autoprint.co.uk
Site URL: https://www.autoprint.co.uk
WC Version: 3.5.4
Log Directory Writable: ?
WP Version: 5.0.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: ?
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.37 (Unix)
PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 8 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.27.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.27-MariaDB
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.5.3
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 137.78MB
Database Data Size: 85.33MB
Database Index Size: 52.45MB
wp_woocommerce_sessions: Data: 0.19MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_comments: Data: 0.02MB + Index: 0.09MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB
wp_nextend2_section_storage: Data: 0.02MB + Index: 0.03MB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB
wp_nextend2_smartslider3_sliders: Data: 0.02MB + Index: 0.00MB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.00MB
wp_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.00MB
wp_options: Data: 7.52MB + Index: 0.14MB
wp_pantheon_sessions: Data: 0.08MB + Index: 0.09MB
wp_postmeta: Data: 66.58MB + Index: 46.16MB
wp_posts: Data: 8.52MB + Index: 4.97MB
wp_sp_email_logs: Data: 0.02MB + Index: 0.16MB
wp_termmeta: Data: 0.02MB + Index: 0.03MB
wp_terms: Data: 0.02MB + Index: 0.03MB
wp_term_relationships: Data: 0.23MB + Index: 0.14MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_usermeta: Data: 0.02MB + Index: 0.03MB
wp_users: Data: 0.02MB + Index: 0.05MB
wp_wcuf_upload_sessions: Data: 0.02MB + Index: 0.00MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_wpml_mails: Data: 1.52MB + Index: 0.00MB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

attachment: 102
custom_css: 1
customize_changeset: 96
elementor_library: 29
nav_menu_item: 71
page: 20
post: 2
product: 52
product_variation: 17420
revision: 967
shop_order: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (11) ###

HTML in Category Descriptions: by Arno Esterhuizen – 1.2.1.1
Elementor Pro: by Elementor.com – 2.4.5
Elementor: by Elementor.com – 2.4.7
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.7
PHP Settings: by Askupa Software – 1.0.6
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.1.3

WC Custom Thank You: by Nicola Mustone – 1.2.1 – Not tested with the active version of WooCommerce
WooCommerce Upload Files: by Lagudi Domenico – 43.9 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.5.4
WP Mail Logging: by Christian Z?ller – 1.8.5
XML Sitemap & Google News: by RavanH – 5.0.7

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #9 - /shop/
Basket: #10 - /basket/
Checkout: #11 - /checkout/
My account: #12 - /my-account/
Terms and conditions: #19175 - /terms-and-conditions/

### Theme ###

Name: Elementor Hello Theme
Version: 1.0
Author URL: https://elementor.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: elementor-hello-theme-master/woocommerce/emails/customer-processing-order.php

There you go!

Thanks for looking into it!

Thanks for the reply!

Yeah i have looked at the Email FAQ section, none of them have worked for my case.

I have the email-log plugin installed on my site and can confirm that the emails were not sent, which is why i thought it must be a plugin conflict.

So the only way i have fixed this is as follows, I disabled Smart Slider 3, tired another order and everything was working fine, then i decided to enable Smart Slider 3 and disabled another plugin called Woocommerce Upload Files and again, everything works fine, but when i enable both those plugins the emails break, and it only seems to be for WooCommerce emails, forms on my site are working fine.

I have tried these methods multiple times, with and without an SMTP plugin, with still no luck.

Set up a debug on my site as well, where i get the below error.

[18-Feb-2019 18:51:10 UTC] PHP Fatal error: Out of memory (allocated 175341568) (tried to allocate 1179648 bytes) in /home/sites/autoprint.co.uk/public_html/wp-includes/cron.php on line 111

Although this could or could not be related to why my emails are not sending, as this same error code appears in my debug log a fair few times and the time stamps do not match exactly when the order was placed.

Hope you can help.

Nobody able to support me with this issue?

So this is related to a plugin rather than wordpress its self? Its just odd as it was all working fine before I switched to https.

I guess i should speak to my host and try to figure out what plugin is causing this issue to fix this…all my current plugins are needed for my site to function properly so disabling/removing one is not really a viable option.

Thanks for the insight!

Thanks for the comment.

Yeah i am starting to think this is a memory issue, i have placed a info.php file in my ftp and checked it in my browser to find my memory is only set to 128MB, so I will be in contact with my host provider tomorrow to see if they can up it to 256MB and hopefully this will fix the problem.

So what you’re saying is, with the added HTTPS running through my site, it is causing extra memory to be used which is breaking the elementor editor from starting when i have too many plugins active?

https://ibb.co/47HwjJw