Mike M. a11n

Hi @diegoxntvo
Thanks for trying that.

To help narrow down the, the following information will be helpful:

1) System Status

Could you please send me a copy of your site’s System Status? You can find it via WP Admin > WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste into https://gist.github.com/ and share the URL here.

2) Facebook for WooCommerce logs

Could you please share two of the Facebook for WooCommerce logs? Please navigate to WP Admin → WooCommerce → Status → Logs, and then select the log that starts with facebook_for_woocommerce followed by dates.

Looking forward to hearing from you ??

Hi there,

Thanks for sending that information. Can you please submit a ticket at https://woocommerce.com/my-account/create-a-ticket so we can investigate this further?

Looking forward to hearing from you ??

Hi there!

Sorry to learn about the trouble with process Multibanco payments via Stripe. Based on the information you’ve provided, everything is working except the final payment capture from WooCommerce Stripe. This process relies on webhooks, as Stripe mentioned. The solution is to follow these steps, exactly, ensuring that the correct webhook URL is set in Stripe and that all events are enabled: https://docs.woocommerce.com/document/stripe/#webhooks

Let us know if you have any questions ??

Hi there,

we are having problems with charging subscriptions. On stripe we are getting this error:
= A source must be attached to a customer to be used as a payment_method =
Can somebody tell us how we can fix this?

Sorry to hear about the error with Stripe on subscriptions. Can you please open a support ticket with us at https://woocommerce.com/my-account/create-a-ticket ?

Looking forward to hearing from you ??

Is this mean I have to manually add tax for each state?

This depends on your individual tax situation. We recommend consulting a tax professional to determine exactly what taxes need to be collected. If you determine you need to collect tax in other states, you can add those tax rates manually by following the steps here: https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/#setting-up-tax-rates

I hope this helps ??

Hi there,

Hello, I have changed theme and the button is there, possibly something with my theme.

Good work with tracking it down! That does indeed mean something with the theme is preventing the buttons from appearing. I would recommend reaching out to the theme developer to have a look.

Hi there,

I need to see what product my customers order in stripe for accounting but I just see the order number in the description but I would like the product title to be there too.

By default, only the order total and order number is sent to Stripe. It might be possible to include product names as well with some custom developer. We highly recommend contacting one of the services on our Customizations page at https://woocommerce.com/customizations/ for things like this.

Hi Russell,

@mikedmoore thank you for looking and thanks for your response, out of interest what platform or device do you view it on that it didn’t show up?

Previously, I was checking on a Macbook Pro using Safari. I’ve now checked on an iPhone X and I do see the Buy Now button. Just from visual inspection, some CSS should be able to take care of the button alignment.

Hi @russ1979,

After much sorting out I have managed to get the buy now and the add to cart buttons appearing on, but ideally I would like them to appear one above the other?

I’ve taken a look at your site, but I’m only seeing the add to basket button. However, I can say that there’s no setting that will change the position of the buttons. It will require some custom development to change the layout of buttons in your theme. We highly recommend contacting one of the services on our Customizations page for things like this.

Hi @halewood666,

I have the same problem on my site

https://www.grabtheswag.co.uk

I notice that you’ve posted a URL on HTTP but your site is now using HTTPS. I’ve checked your checkout page and the live Stripe credit card form is appearing. The live credit card fields won’t appear on HTTP.

Please let us know if you’re still seeing the problem.

Hi @bewildinspired,

what about using WooSquare Pro?

We’re not familiar with this extension. I would recommend reading up on it or contacting the developer to find out how categories are handled.

I guess the end issue is still that Square only supports single categories, which is the main roadblock.

Yes, this is really the problem. With only a single product allowed in Square, there will be no good way to separate out the categories in WooCommerce.

Hi there,

The way he had his categories set up was by brand name in Square. The way he wants his categories displayed on his website is by type of product: pipes, cigars, and accessories (it’s an old time smoke shop), which are further refined when a shopper clicks on one, such as cigars > aromatic or cigars > non-aromatic.

As you’ve noted, Square only supports single categories. WooCommerce does support multi-level categories, but only one category will be synced to Square. Unfortunately, the best solution is to make each category explicit. For example, if the desired structure is Cigars > Aromatic, the Aromatic category should be named something like Cigars Aromatic or Aromatic Cigars.

Product variants are possible, but won’t lead to the hierarchical display that is desired. Variants would be single products with multiple options.

Let us know if you have any questions.

Hi @andioh,

I understand that, when orders are placed using PayPal Checkout, the order status isn’t updating the Completed and is instead remaining in pending status. This happens when the Instant Payment Notification isn’t being received from PayPal. I recommend working through the points here: https://docs.woocommerce.com/document/paypal-standard/#debugging-ipn-issues

Let us know if you have any questions ??

Hi @arwah12!

Sorry to learn about the problem with downloads when using PayPal Checkout. This is a common problem when the Instant Payment Notification isn’t working. I would recommend working through the steps here: https://docs.woocommerce.com/document/paypal-standard/#why-dont-customers-see-the-link-to-download-products-after-paying-and-getting-redirected-back-to-my-website

Let us know if you have any questions ??

Hi @rscarter1!

In our list of orders, all sales (except for failed and pending) all say processing. They never chance to complete. Any help here?

Processing is the correct status for a paid order. Completed is used for indicated that an order has shipped when shipping physical products or preparing virtual products. This status is manually marked, as it sends emails to customers.

If you’re selling virtual/downloadable products, orders will complete automatically.

Here’s some information on managing orders in WooCommerce: https://docs.woocommerce.com/document/managing-orders/

If you’d like to auto-complete all orders, I would recommend checking out Order Status Manager.