Mikaela

Hey @evilain,

Can we try upgrading to a more recent version of PHP, such as 7.0+?

Resolving this for now!

Hey there @medcline,

From my testing, it appears you can’t create modifiers with dropdowns and have those options sync to WP.

I’ve escalated this issue to our product support engineering team. I’ll be sure to get back with you with our findings as soon as I have more information!

• This reply was modified 5 years, 10 months ago by Mikaela.

Hey Scott, our Product Support Engineers are going to look into this further. We’ll do some troubleshooting and let you know what we discover. I’ll keep you updated with what we find.

Hey @ehajder, I apologize for not being clear. There isn’t currently a way to select products before the initial sync. I’ve passed along your feedback and shared your use case with the team. I’ve explained that this could be problematic with a large catalog so they can understand the importance of this potential feature.

Hey @scottfresener thanks for getting back to me.

Have you ensured that the products which aren’t appearing are in ‘Published’ status in WP? Just making sure! I’d also try another sync.

As for the search issues, we recommend using the SearchWP plugin, which supports the BigCommerce integration.

Hey there @ehajder, we appreciate the feedback. I’ll make sure to pass your suggestions along to the right folks.

Hello there Ty,

Our development Partners have a suggested fix for this here:
https://github.com/bigcommerce/bigcommerce-for-wordpress/issues/82?fbclid=IwAR2Q5VyN1oub3bQgCLxeItHXFBa91-pfBDVP3u67BolUL1mkETf2kTrQ4dM#issuecomment-436977970

To change these, hook in to ‘after_setup_theme’ (you may have fiddle with the priorities on the add_action to ensure your call overwrites the bc call to add_image_size):

add_action( ‘after_setup_theme’, ‘overrideBCImageSizes’ );
function overrideBCImageSizes() {
add_image_size( ‘bc-medium’, ‘870’, ‘1333’ );
}

Does this help?

Hello Scott!

You’ll need to create SKUs for products with options to appear. Can you try adding those?

Also, can you provide more details about what kinds of issues you’re seeing with search?