Mikaela

Hi there @mhaeffele,

Thank you for taking the time to leave a review for the plugin. We sincerely appreciate your feedback. We hate to hear that you’ve had this level of difficulty using the plugin. But ultimately our goal is to help you build a wonderful ecommerce experience for your clients, and we need to hear feedback (good or bad!) to figure out the best way to help you do that.

First, I want to apologize for the major roadblocks that you encountered while maintaining your client’s store. We are in the process of iterating on the plugin as reflected by the many versions we’ve pushed since its initial release. Our team has been able to incorporate several new features and is always fixing issues in every version. Part of the reason we’re able to pinpoint the improvements needed is by receiving feedback from users like you.

Thankfully, most of the issues you’ve described above are already on their way to being solved in future releases, and all of the missing functionality you’ve mentioned are things that our team is aware of as potential features that we may add in the future.

We’re glad to hear that you’ve had a good experience overall with our Technical Support team. We will continue doing our best to make sure that our agents are prepared to help with plugin issues. We are currently reviewing all our processes to make sure that our team is empowered with the tools they need to troubleshoot and fix issues as they arise.

Thank you again for your candid and valuable feedback and thank you for giving BigCommerce for WordPress a test drive. We know you’re in touch with several of our team members over email. Please continue to keep the conversation going, so we can continue to learn and grow together.

Hey there @daviddigitl,

Did you modify the product-price.php template? It contains logic that should strike out the base price and show the sale price along side it.

<?php
/**
 * Component: Product Price
 *
 * @description Display the price for a product
 *
 * @var Product $product
 */

use BigCommerce\Post_Types\Product\Product;
?>
<!-- data-js="bc-cached-product-pricing" is required. -->
<p class="bc-product__pricing--cached bc-product__pricing--visible" data-js="bc-cached-product-pricing">
<?php if ( $product->on_sale() ) { ?>
	<!-- class="bc-product__original-price" is required. -->
	<span class="bc-product__original-price"><?php echo esc_html( $product->price_range() ) ?></span>
	<!-- class="bc-product__price" is required. -->
	<span class="bc-product__price bc-product__price--sale">
		<?php echo esc_html( $product->calculated_price_range() ); ?>
	</span>
<?php } else { ?>
	<!-- class="bc-product__price" is required. -->
	<span class="bc-product__price"><?php echo esc_html( $product->calculated_price_range() ); ?></span>
<?php } ?>
</p>

<!-- data-pricing-api-product-id & data-js="bc-api-product-pricing" is required. -->
<p class="bc-product__pricing--api" data-js="bc-api-product-pricing" data-pricing-api-product-id="<?php echo esc_attr( $product->bc_id() ); ?>">
	<!-- class="bc-product-price bc-product__price--base" is required -->
	<span class="bc-product-price bc-product__price--base"></span>
	<!-- class="bc-product__original-price" is required -->
	<span class="bc-product__original-price"></span>
	<!-- class="bc-product-price bc-product__price--sale" is required -->
	<span class="bc-product__price bc-product__price--sale"></span>
</p>

Hey @devsc276,

We have had a few reports of this error before. Before you create a new WP instance, what I’d first make sure is that when you connect the live BigCommerce store, you chose to create a new ‘Channel’ instead of selecting the one for the WP domain.

This is in the Connect Your Channel step within WordPress during the initial plugin setup process.

Hi there,
I’m going to mark this thread as resolved for now as its gone inactive. Please start a new thread if you continue to see any issues surrounding syncing with the plugin!

Hi there @creekviewc123,

I’m going to mark this thread as resolved for now since its gone inactive.

@rjdougan, please start a new thread so we can troubleshoot the issue specifically with your store

Hi there @gsapata,

A few things to check:

Go to BigCommerce > Settings > Diagnostics and “Enable Error Logs” by checking the box, then hit Save Changes at the top right.

Then kick off a new import, and let us know what you see by clicking Get Diagnostics

I would also remove the plugin completely — not just Disable — then reinstall.

Hi there @pranav09,

Do you have account creation enabled under Settings > Membership with “Anyone can register” checked?

Hi @gsapata,

Really, you can remove anything you’d like by editing the plugin files. In your domain hosts control panel access your WP files, then go to plugins > bigcommerce.

In the templates > public > components files, find products fold. Within, I just commented out the entire product-price.php file by encasing it in /* */

As for the alignment issues, that would be pretty hard to diagnose given you’re using several third party plugins and the variation in WordPress themes.

Let me know if I’ve led you in the right direction!

Hey Medcline,
Can you try something? Go to BigCommerce > Settings > Diagnostics and “Enable Error Logs” by checking the box, then hit Save Changes at the top right.

Then kick off a new import, and let us know what you see by clicking Get Diagnostics

Hey there @creekviewc123,

This is working on my end with plugin version 2.2.1. Can you tell me which version of WordPress you’re using as well?

Hi @peachyyazzy, resolving this one for now. Feel free to start a new thread if you run into any issues!

Hey @peachyyazzy have you gotten this resolved?

Hey David,
Thanks for letting me know you’re able to get checkout working. As for the cart icon not changing, that is a known and our engineers have a ticket open to address it. ??

Hey @claash,

Can you share a screenshot with us showing what the screen that you’re being redirected to looks like? I think I have an idea about what can be causing it.

Thanks for getting back to me @claash,

Can you share your WP store URL? Also, which version of PHP and WordPress are you using? Are you using additional plugins with the site? Any more information you can provide will be helpful in troubleshooting your specific issue!