miguel

Thank you for your dedication, you guys are truly amazing.
One of your colleagues, Thomas, already wrote to me and for the moment I will not continue here.
Thank you, we will see you in the future

Hello again.
I must say that thanks to the support that the SiteGround team has given to my colleague, we have managed to correct the error on all our sites.
The problem was in the final URL that we entered after LOGIN.
We did not enter the correct URL, and that is why it took us to the LOGIN page again and again.
Once again, I must thank you for the prompt support you have given us.
I must also thank the SiteGround team again. For details of this type and for its potential in the servers, we are glad to have chosen SiteGround

Thank you

• This reply was modified 5 months ago by miguel.

Thank you for giving me your time.

The fact is that I have left the tools I used to use those offered by Security Optimizer, assuming that for SiteGround sites, they work well.
But it’s not like that.
Someone told me that if I find other different tools and they work, use them.
But I am not in favor of loading a site with plugins for everything, especially being sure that there are already installed tools.
But finally, I will have to give up using Security Optimizer, and use other tools, seeing that there is no solution to the problem.

I have already explained what happens:

When I log in with the custom URL and 2-factor authentication, it works from an office computer.
But when I perform the same operation from a mobile device, it never gives me access to the administrator panel.
I go back to the custom URL and 2-factor authentication, but it takes me back to the website, without access to the WordPress admin panel.

I tried it with several devices, on Android and iPhone, in Chrome and Safari, and it didn’t work in any of the cases.

If they can’t help me,

it’s okay. Luckily there are many tools on the market to achieve these functionalities.
My case may be special, but when we make a new tool, we make sure it is useful for all users.

Thank you for giving me your time.
Greetings and congratulations for your products

Thanks for your quick response.
Well, what you told me is something important that makes a lot of sense.
We will study how to treat this case.
Thank you for volunteering your time
Greetings

Thank you for your response and taking your time.
This shows that you care a lot about your products.

Don’t worry, I have thought better and it is convenient to have the ANONYMOUS name option,
There are users who do not want to show their names and we must respect that.

Thanks again for this amazing plugin.

jjjjjjjjjjj
I have already understood what you are trying to tell me @pistachio6321 , this section shows the author’s email.

I didn’t realize that detail, now I can contact the client and try to resolve the problem that occurred.

Thank you.

It is incredible that I have been answering reviews of this Supplement for approximately 6 months, and I never looked at this detail, I can see the author of the reviews even if the user marks their rating with the name ANONYMOUS

Thank you.
I would like to know anyway, if it is possible to remove the name “ANONYMOUS” from the name choice, a review that shows the name ANONYMOUS does not look very professional

Thank you for giving me your time, you have been very kind

• This reply was modified 1 year, 2 months ago by miguel.

I can’t see who is the client to contact.
If it is not possible, no problem, I will change the plugin.
I like this plugin, but I need more control over reviews
Thank you
https://ibb.co/TkjDnyS

Thanks for your understanding.
For me it is important, I understand that for you it is not.
I have had to change my company’s Gravatar since I have suffered several hacker attacks after posting my problems here.
Now my account is no longer secure
I understand and respect your rules.
I will look for another solution since I have suffered several attacks.

thanks for your understanding
Luck

Thanks for the support.
I have a problem and need this discussion removed from the Forum.
Where should I write to request that this debate be deleted?

Of course I have everything that has been provided to me here written down and saved
I am very grateful and value the support you have given me, but it is important to eliminate this debate.
can you help me?

Thank you all @wpmudev-support8 , @wpmudevsupport11, @wpmudevsupport12, @wpmudev-support7

Thanks for your support again.
You can now contact the WooCommerce team to see if they know of other cases similar to mine.

Regarding your answer, I don’t quite understand what you mean.
Can we fix this with the Plugin ?
@wpmudevsupport11 I don’t understand what you mean by:
“then I’m afraid it’s probably more specific to the plugin.”

Thank you

Hello @wpmudev-support8 , I’m sorry for the delay in my response, I had some problems.
Well, I have followed several of the steps that you explain to me in the previous answer.
I have isolated the problem:
1 – Enabling WordPress registration, registered users do not appear without going through the form.
2 – Enabling WooCommerce registration only,
( WooCommerce => Settings => Accounts & Privacy => Account Creation => Allow customers to create an account on the “My Account” page)
In this way, these SPAN users appear again, users who do not go through the form to register

What I can do ? I cannot allow this to happen and SPA users register without going through the form.
As I said at the beginning of this discussion, when these “weird users” register, I don’t get the “New User Registration” notification in the admin mail

Can Defender Security help me to correct this and find out where the security flaw is ?
Thank you all for the support you are giving me, @wpmudevsupport12, @wpmudevsupport11, @wpmudev-support7
Again, I’m sorry for the delay in my response, it was due to personal reasons.

Hello

Thanks for letting me know @wpmudevsupport12 , You are free to do what you want.
If you think you should close this thread, please close it.
My problem has not been fixed yet.

I have disabled login by following these steps:
Settings => General in the WordPress admin area.
In the “Membership” section and uncheck the box next to “Anyone can sign up.”

I have disabled logging, but it needs to be disabled as well in WooCommerce >> Settings >> Accounts & Privacy.

Now no “STRANGE” users appear in the WordPress user list anymore.

But new users cannot be registered on the Web,
What can happen ? how can i correct this?
But I still have doubts if there is a back put on my site.
If you can help me with this, and you can write to my email and tell me what options we can handle with Defender Pro.

Thank you

Hello @timersys
Sorry about the delay in responding.
The solution you propose is the correct one.
Unfortunately, I did not have the configuration to ZERO, therefore the banner was not displayed.
I have set it to “one day”, I hope this works, tomorrow I will tell you the result if it doesn’t work.
Today, if the popup window is shown on mobile devices
Thank you for your support and for offering us this plugin.
Greetings

Hello,
I beg your pardon for the delay in responding, I was testing with all the information you have given me
Thank you for your detailed answer,

In this forum I can’t ask any kind of questions either, and I can’t contact you in any other way
The ideal would be to clean the site completely, but I don’t know what the infected files are and create a site from scratch, but it would be frustrating
I don’t know how to do it, if you can contact me in another way, to be able to talk about the other accessories that cannot be done here, I would appreciate it.
Thank you

Hello,
I beg your pardon for the delay in responding, I was testing with all the information you have given me
Thank you for your detailed answer,
I am now getting no logs from this intruder as I have completely removed and disabled WordPress and WooCommerce logging.
But this can only be a tactic of the intruder.
In this forum I can’t ask any kind of questions either, and I can’t contact you in any other way
The ideal would be to clean the site completely, but I don’t know what the infected files are and creating a site from scratch would be serious.
I don’t know how to do it, if you can contact me in another way, to be able to talk about the other accessories
Thank you