miclovin

Hi Lawerence, thanks for getting back to me so soon. Yes, the Polling Time was an issue when I first setup the plugin and it would not work at all. I think it came default with 10sec and after a long conversation with your US counterpart, I think his name was Gustavo?, we changed the timing to 5sec and the plugin began to work. This was several months ago though and its been working pretty well except for the server load issue. Even at 10sec it would still be making requests 5000 times a day.

Polling Time. So this was an issue when first configuring the plugin/printer setup. Im reluctant to change it back to default and im also not sure why it never worked at 10sec.

What can be done? Is there a way for the plugin to send orders instantly rather than the printer go look for it every 5-10 seconds?

It is still better to use WC as the SoR. It syncs better and if you think about it, our websites are what customers see so it needs to be perfect. Even with the issue I mentioned earlier, I am much happier with WOocommerce as system of record.

I agree with fermanus. It looks like an intentionally annoying feature for the free version. And thats not really a good sales pitch to upgrade.

Ok here you go: https://ibb.co/nrfhvcN

The other product is configured the same way

No I don’t have any conditions set

Ok that is even stranger. I can definitely see the custom pizza options: https://ibb.co/TPDGtj0

That’s from my phone but also I checked the desktop version yesterday before I sent you the links.

Sorry, here it is, https://ibb.co/fFXFcGL

Here is the 1st product that works fine, config is the same.

https://bit.ly/3ncun6E
https://ibb.co/s2bW4pY

Any way to edit that previous link I gave so I can make the URL private?

https://capispizza.ca/shop/pranzo/calzino/

Thank you for the much needed update.

https://ibb.co/RgdJRLk

In the linked photo I identified some duplicate and/or unnecessary info on the printed receipts using the red arrows. Also, it does not show the tax info, rather it is just providing totals.

From my perspective as a restaurant owner, I would like to see the receipts more neatly organized so that what is ordered is easily identified. The Quantity section should be beside the item name, not below it and ideally in Bold letters just like the item name is. This was a problem one night when we got an order in and on first glance it looked like one pizza was ordered but after we made it and customer complained we went back to look at this receipt and sure enough the order was for 2 pizzas. I think it would be better written like this:

2x Pizza Name

It would be nice to be able to toggle on and off all those different lines on the receipt as we deem necessary. I saw that there is now an exclude option but I dont really know how to use that.

Thank you again for your efforts, this connection between website and brick and mortar is so important these days and your plugin makes a huge difference.

WTF is all I have to say. Thanks for taking advantage of retailers during the pandemic. Plugin, uninstalled.

Can you help me with Option 1? I dont really know how to create functions, I just copy paste them into Code Snippets plugins.

OMG, I just finished a call with Guillermo and he helped me solve this issue! Thank you Lawrence for getting us in contact, it was just what was needed.

The solution was a bit random and we were not sure about why it worked but it did and we are happy with it:

The solution was to change the polling time on the printer itself, @ Star Intelligent Network Utility>Configuration>CLoudPRNT>Polling Time

We changed it from 120 seconds to 5 seconds and after saving that configuration it immediately printed orders in the plugins queue. Boom, prints just fine!

Thanks guys.

Hello, I have the same question and similar setup. The print plugin is called Star CloudPRNT for WooCommerce. Star printers are very common in restaurants and retail business. It would be fantastic to see the Tip as a separate item on the printed receipts so that my staff sees the tip amounts and it can be given to the right person. I will upload a sample…

https://ibb.co/4WwC3pR

This receipt was for a $1 item plus a 5% tip and 13% tax. As you can see the tip is added but it is not clearly separated. Neither is the tax actually but who cares about taxes LOL! JK, I will pay them, dont worry!

Most POS applications are designed with exclusive access to the printer in mind, there are therefore several ways that they can conflict with each other (can be as simple as one application changing the device font or other settings when another application is not expecting that to change). Some applications can hold access to the printer open and this is my first guess explanation for the the CloudPRNT ticket only printing when the POS does. Alternatively, there may be issues with the way that print job completion is measured.

I really do not think this is the problem. Like I mentioned earlier, UberEats orders print just fine and without delay. UberEats has nothing to do with Square, they are not communicating or coordinating and there is never any conflict of print jobs.

The printer I have is not exclusive to Square, (it was not part of a package) and there is no indication that Square has exclusive access to the printer as you suggest.

BTW, I tried updating firmware and enabling multi session mode with no luck

Since you pointed me to the Sample version of the plugin which was updated to fix a print timing issue, I suspect this is where the problem lies. This is how the thread started, with the standard plugin not sending the print job to the printer at the right time. Sample was supposed to fix it but I believe it still needs work. My POS is not the problem. I can turn it off and completely remove it from the network to eliminate any question of conflicts. In fact, lets just work forward assuming the printers only job is to print from Woocommerce.

• This reply was modified 4 years, 3 months ago by miclovin.
• This reply was modified 4 years, 3 months ago by miclovin.
• This reply was modified 4 years, 3 months ago by miclovin.

I do not think the POS is blocking print jobs. Here is my setup and timeline for it:

I purchased a Square POS Terminal and a Star SP742 kitchen printer also from Square. The printer came with an ethernet port but no CloudPRNT function. Square terminal is connected via wifi and the printer via ethernet, both on the same LAN.

I then acquired a tablet from UberEats and although their app does not officially support the printer, it was able to print tickets, over the local wifi, to the printer and there was no delay or ‘block’ from the Square POS system. Both Square and UberEats are able to use the printer instantly at any time.

I purchased a new interface card from Star, through a 3rd party vendor, that supports CloudPRNT and intalled it without issue. I believe the model of the card is IFBD-HI02X. I continued to use the ethernet to connect to our LAN.

I really appreciate your help with this. Is it possible to call you? This Christmas season may be the last hope to drive some revenue to the restaurant and I would like to solve this asap. As you are likely aware, absolutely everyone is shopping online this year.You can send a message with number privately through the company website https://bit.ly/3nh42U4
I Could also grant you access to WP if you want to go in and see it yourself.

If we can solve this and display the results I think it would not only help me but a lot of other small businesses as the setup im using (Square, Uber, Woocommerce, Star) is really simple to use and acquire.

Thanks again,
Mike