michellezoodoo

I saw another thread about issues and think we are having the same issue. it is to do with the delay between the plug in creating the tickets and payment being received from Poli.

These are the three error occurrences I can see so far. Hopefully they make sense to you:

[29-Jul-2024 01:49:28 UTC] PHP Deprecated: stripslashes(): Passing null to parameter #1 ($string) of type string is deprecated in /www/zoodoo_795/public/wp-content/plugins/raffle-play-woo/includes/w/W_RafflePlayWoo_MainPage.php on line 977

[13-Aug-2024 22:50:28 UTC] PHP Deprecated: stripslashes(): Passing null to parameter #1 ($string) of type string is deprecated in /www/zoodoo_795/public/wp-content/plugins/raffle-play-woo/includes/w/W_RafflePlayWoo_MainPage.php on line 977

[13-Aug-2024 22:58:49 UTC] PHP Deprecated: stripslashes(): Passing null to parameter #1 ($string) of type string is deprecated in /www/zoodoo_795/public/wp-content/plugins/raffle-play-woo/includes/w/W_RafflePlayWoo_MainPage.php on line 977

Thanks for the follow up, sorry, I’m just getting our developer to look in to doing as you have asked as I’m way out of my depth – haha. Will be in touch asap.

The tickets are generated on the Processing status and then we manually change it to Driver Assigned. I’m not sure if this is a standard WooCommerce Status (I think it is), but was set up by our website developer. It shouldn’t impact it though as it goes through the Processing status which is meant to generate the tickets.

Orders paid by credit card generate the tickets and go through the same Status’ changes. It must be something to do with the Poli payment system interaction as it only seems to be when people pay that way that the tickets aren’t generating. Once the poli payment is complete, the status goes to Processing, but the tickets aren’t generating. I am going on leave now until Wednesday next week, so if you message us, you won’t hear back until my return.

Correct, seems to just be when paying by Poli payment gateway. The order comes to us a Processing once the payment has gone through the poli payment gateway, but the tickets aren’t generating.

I manually change the order to another status (eg from Processing to On Hold) and then back to Processing and it generates the tickets.

We use the following order status’: On Hold, Processing, Driver Assigned (used when we’ve seen the order) and Completed (used when order is delivered).

I’m sorry I don’t know how to find our error.log files, so can’t tell you if it recorded any. We have someone external that manages our site.