michael-levelup

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for almost a month.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for almost a month.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

Thanks for sending the error log.

Can you try this?

• Duplicate the home page
• Make changes and save
• See if the issue persists on the new duplicate
• If it does, remove content block by block and see if removing a specific block fixes this
• If it doesn’t, use the duplicate and trash the original

Let us know how we could help you further.

Kind Regards,
Michael Taro

Hi there,

Thanks for the details on what you already tried.

This is quite odd though. I haven’t encountered a similar reported issue.

I checked your site and I can see what you mean with the open dropdown menu. And you are right, I’m also not seeing any error log on the browser console: https://imghostr.com/549d04_2zw

Can you go through this so we can rule out the usual culprits? You can skip the steps you have already tried: https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/

Also, if you are not familiar with error logs, I suggest reaching out to your hosting provider and having them check your PHP error logs.

Some hosting providers have a built-in way to view your error log. If yours doesn’t, you can manually turn on debugging mode to view your error log.

You can ask your hosting provider for assistance on determining which error log entry is created by this event.

Here is an article that goes over how you can do that: https://themeisle.com/blog/wordpress-error-log-debug

Let us know how we could help you further.

Kind Regards,
Michael Taro

• This reply was modified 1 month, 3 weeks ago by michael-levelup.

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for a month.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

I can understand what you mean.

We have an existing feature request for it, but I don’t have a firm timeline on when or if that might be developed.

Here’s the link to the feature request so you can vote and comment on additional information, that will help the development team better understand the importance of adding this feature: https://feedback.kadencewp.com/p/option-to-use-alt-texts-or-image-title-as-the-caption-for-the-advanced-gallery-block

We appreciate your continued patience and understanding regarding this matter.
 
Kind Regards,
Michael Taro

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for a month.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for a month.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

Glad to hear and we are happy to be of help.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

Thanks for confirming that.

I suggest you reach out to your hosting provider.

They can help you in reinstalling Kadence Blocks and root out why you seem to have an incomplete copy of the plugin installed. They can also assist you on doing a rollback to WordPress 6.5 as well.

Let us know how we could help you further.

Kind Regards,
Michael Taro

Hi there,

Were you able to get this sorted out? I looked at your site and I’m not seeing the Stylo logo you are referring to anymore: https://nimb.ws/ox6kd3b

Let us know how we could help you further.

Kind Regards,
Michael Taro

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for a month.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for a month.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for a month.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for almost a month.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro