michael-levelup

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for more than a month.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

• This reply was modified 1 week, 3 days ago by michael-levelup.

Hi there,

We’d love to help you on this.

While I don’t encounter the issue on my website, could you tell me this info so I can better assess what the issue is?

• Your website’s WordPress version.
• Your website’s Server Info. You can take a screenshot of it by going to Dashboard >> Tools >> Site Health. Here’s mine for your reference: https://nimb.ws/UfGD54t

Also, could you try our troubleshooting steps of deactivating other plugins? Here’s our guide: https://www.kadencewp.com/help-center/docs/kadence-theme/temporarily-deactivating-plugins/

Let us know how we could help you further.

Kind Regards,
Michael Taro

Hi there,

We’d love to help you on this.

While I don’t encounter the issue on my website, could you tell me this info so I can better assess what the issue is?

• Your website’s WordPress version.
• Your website’s Server Info. You can take a screenshot of it by going to Dashboard >> Tools >> Site Health. Here’s mine for your reference: https://nimb.ws/UfGD54t

Also, could you try our troubleshooting steps of deactivating other plugins? Here’s our guide: https://www.kadencewp.com/help-center/docs/kadence-theme/temporarily-deactivating-plugins/

Let us know how we could help you further.

Kind Regards,
Michael Taro

Hi there,

Thanks for the update. Glad to hear it is resolved now.

But if it does reappear, don’t hesitate to reach out again.

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

The WooCommerce templates would still work as expected as Kadence will make it work though. This can be ignored as this is just about changing a version number in the template files.

If you want, there is a temporary work-around.

For example, you can go and edit this file pinnacle_premium/woocommerce/content-product.php

Look for the version near the top and change the value instead to @version 9.0.0.0 or @version 9.3.3. If you want, you can do that to all of the WooCommerce template files for Pinnacle Premium and the warning message would disappear: https://imghostr.com/8538ac_e31

We appreciate your continued patience and understanding regarding this matter.

Let us know how we could help you further.

Kind Regards,
Michael Taro

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for more than a month.

A new update for both free and premium versions of the Virtue theme has since been released to address this.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

Thanks for the update. Glad to hear you got this resolved now.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi Muhammad,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for more than a month.

A new update for both free and premium versions of the Ascend theme has been released to address this.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for more than a month.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

Thanks for updating us.

Glad to hear this is resolved now.

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/
  ?
  Kind Regards,
  Michael Taro

Hi there,

We can assist you on this.

Can you confirm that the this is the correct file path? And that this file is existing? The error is pointing to a “Not found” status with regards to the file.

Can you reach to your hosting provider and verify that you have the correct write permissions for the wp-content folder?

Let us know how we could help you further.

Kind Regards,
Michael Taro

Hi Johan,

We can assist you on that.

We don’t recommend editing the template files directly. If you want to modify an existing template, you need to go through the child theme route.

So for example, if you want to override the email template for order processing, you would need to replicate the file from /wp-content/plugins/woocommerce/templates/emails/customer-processing-order.php

Copy and paste that on a “new folder” on your child theme. Rename the “new folder” into the name of the plugin you copied it from. In this case, it should be something like /wp-content/themes/your_child_theme/woocommerce/customer-processing-order.php

Let us know how we could help you further.

Kind Regards,
Michael Taro

Hi there,

We just want to follow-up.

This topic has been inactive for a month.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for a month. It also seems like you posted a duplicate topic as well.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

Glad to hear that. We are happy to be of help.

On behalf of Eze, you are welcome.

Please note that you can also submit a support ticket via these channels.

• FREE Users: https://www.kadencewp.com/free-support-tickets/
• Premium Users: https://www.kadencewp.com/premium-support-tickets/

Thank you for your understanding!
 
Kind Regards,
Michael Taro