michaelronin

@ckadenge Thank you for your reply ?? So, the payment gateway I am using for credit cards is Stripe Express. I did reach out to them but they said to contact WooCommerce, when I asked them; they advised me to ask on here.

I understand the payment gateway has some control here but wouldn’t it also depend on the customers card issuer whether they approve or decline transactions based on the billing address not being there?

Thanks.

@profil-tv I use a plugin for that called: “Checkout Field Editor for WooCommerce (Pro)” and it works really well. I just wondered whether it would cause issues with some payments to remove the billing address.

Hi @ruhulamin ,
Thank you ?? I have had it setup this way for a while now (not collecting billing address information). I’m just not sure whether any orders that failed due to this would come up as ‘failed orders’ that I can see in the orders dashboard or whether they would just come up as abandoned carts or just not come through at all. Do you know if there is a way to tell whether payments are failing because the billing address is missing?

Thanks