michaelndn

Well I was referring to the WordPress project and DreamHost as obvious allies. Do you as a customer have a specific case where you have not recieved proper service from DreamHost? I am not able to find any evidence of issues with your service, but if you were to point one out I would be very quick to resolve it.

DreamHost is not just random service provider Q, it is group of people. I can tell you that DreamHost is made up of a growing number of hard working, intelligent, and interesting people. And I am sure that many of our long-term customers will tell you that we don’t treat our customers as anonymous purchasers of a service commodity.

I do think that like any growing company we have had growing pains. And we have definitely been growing at a hair raising pace this year. (see [dailychanges.com] for a list of the fastest growing dns providers each day.) We have been in the top 20-50 in the world all year.

What I can assure you is that the technical team and infrastructure are in place to continue to optimize and scale what amounts to a very large software system. And what I can also assure you is that we want our customers, the people who we do business with, to be happy and to have their websites prosper. In that vain please bring any problems you have to our attention and we will assist you.

Friends are where you find them, and you will be hard pressed to find a better friend then DreamHost.

It seems that the admin on server watch duty disabled his domain for a couple hours while she moved him to a different server. It isn’t usual practice to turn off a domain when moving it so we have credited him a months worth of service, now. It seems that he has a fairly large archive section [https://www.uberbin.net/archivos/] and he was linked to by a large newspaper yesterday that caused the resource usage spike.

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I’ll give you a rundown of the DreamHost usage policy as well. If a customer’s site begins taking a large amount of resources to the point where it affects the stability of the machine its on, we move it to evaluation server. The evaluation server is a place where the customer can work on optimizing their code without affecting as many other users.

The primary tool we use for evaluating processor usage is linux process accounting. This gives a breakdown by script name of the users cpu time used. Most often small optimizations are enough to get the resource usage under control.

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DreamHost is a well respected company and has always been decent. We have common users with WordPress and more importantly a common interest in open source software with the creators and users of WordPress. Any general indictment of DreamHost is unwarranted and counter productive. No need to fight with your obvious allies and friends.