micahjsharp

Okay thank you for your help.

Thank you @maybellyne I definitely see the duplicate meta tags so I’ll look into that. Appreciate the help.

@codesavory just wanted to let you know that we finally discovered a redirect in our .htaccess file was causing the results page to not show up and we have solved it. Thank you for sticking with me on this!

@codesavory I have submitted a ticket via the menu. The url is also live so I put it in there as well. Thanks again.

Hi thank you for the suggestion. I both enabled and disabled that option (and saved) but it didn’t seem to help. Strangely, both options showed the address bar url as

https://stage.toolfarm.com/knowledge-base/?s=invoice

so perhaps I’m missing something. I will open a support ticket and I’ve also decided to make the KB live and when I do I’ll post the link for you here. Thank you again.

Hi @codesavory sorry for the late reply. Yes I did deactivate every single plugin except for WebP Express. For some reason no matter how many times I select to deactivate, it is showing up as active. All other plugins we use and need are not activated, yet I continue to not see a results page when typing a search query into the search bar. One culprit I thought might be possible is our Algolia plugin, but that I also deactivated.

The url at the top of the page is https://stage.toolfarm.com/knowledge-base/?s=invoice, yet the page I see is the KB’s home page with our sections and article subjects.

Again I am happy to make credentials to the staging site available to you directly, or even make the KB live since other than a search results page, everything else looks great.

Thanks again.

Okay, I’ll give that a try, thank you in advance.

Hi, yes that would be fine, thought it is password protected. Would it be possible to give you credentials directly? An alternative actually is, I am okay with making this live for now. My only step in that case would be figuring out how to move all the KB content we have built to our production database. Not to change the subject but if you have a good suggestion on how to do that, I can post a live public link here. Thank you again for your help.

Yes sorry, this is resolved it was wpackagist having a problem. Thank you.

Hi @synio no I didn’t try another plugin, good idea, I’ll try that thank you.

@codesavory I am sorry about that, I got bogged down in a separate project yesterday afternoon, I will contact you today via a ticket on your site. Thank you for following up!

Thank you for your response. I used the Wizard and imported demo content, so all of those items above do appear to have happened, and I can confirm they are all there. I will get in touch via your contact page. Thank you.

okay, thank you for your help.

Okay great, thank you for the reply. That eliminates one variable at least!

Works great now, thank you so much. I see the timezone setting now as well.