metricsmule

@dpinson Thank you very much for your detailed response. I’ve went through your steps and here’s what I found.

In Brevo, under transactional-email-logs, my emails are going through in there (just not by WP Forms submissions). For example, if someone purchases a product via Easy Digital Downloads, it shows a successful transactional email to both the customer with their receipt and to me as a notification email.

As far as debugging, I did what you said and did a test email but I didn’t see anything show up. All I see in Debug Events are four events from 9/11/2023 saying this: Content: Error Mailer: Brevo http_request_failed: [“cURL error 35: error:14094438:SSL routines:ssl3_read_byte:tlsv1 alert internal error”]

Source: Easy Digital Downloads or WP Forms

But nothing after 9/11/2023

I think I found the common denominator but am unsure what it even means.

In Brevo, when I go into a contact’s history I noticed that anytime it says this, emails aren’t getting delivered: “Added by you: using API V3”.

When it doesn’t say that, but this instead, it gets delivered: “Contact added to the list, “Get in Touch”

So anytime is says “Added by you: using API V3” it’s unsuccessful.

Sorry for the long message but Bravo’s customer service has been dismal and surprisingly painfully slow and nonchalant. Even on the paid plan, I send support tickets and replies to them and won’t hear back for 24 hours. When they do respond, it’s with a question I already answered. Then when I reply back, it’s another 24 hours to hear back, which is usually again, another nonchalant question. Meanwhile I’m losing many customers and having to send emails manually all day long.

I’m using WP SMTP with Brevo, and WP Forms.