Smash Balloon Manuel

Hi @irongenetics96,

Thank you for contacting us! You are correct, under the authorized apps and websites, you’ll see Smash Balloon Social Personal, which was used for the Basic API access. This is the connection that will lose access in December due to the Basic API deprecation.

We’ve replaced this with Smash Balloon Business-IG, which will appear after you reconnect your account to the plugin using the Business Basic option. This updated connection includes all the necessary changes to ensure the plugin continues functioning after the Basic API is deprecated.

Please let me know if you have any other questions, we here to help!

Best regards,

Hi @victorhugommf,

Thank you for your feedback. We understand repeated banners can be frustrating, and we apologize for any inconvenience. This issue was resolved in version 6.4.3, and in my testing, the fix works as expected. I’d suggest checking on your side that you are running the latest version of the plugin, and this should resolve the issue. If the problem persists after updating, please reach out to our support team, and we’ll be happy to help troubleshoot further to ensure everything works smoothly for you.

Regards,

Hi @umberto69

Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the repeated prompt to rate the plugin. We have already informed our developers about this behavior, and they are looking into it to determine if any adjustments are needed.

We truly value your input, as it helps us improve. If you encounter any other issues or have further feedback, please don’t hesitate to reach out to us through our support form at https://smashballoon.com/support. We’re here to assist you.

Thank you again for bringing this to our attention.

Hi @hullukettu,

Thank you for your feedback, and we apologize for the inconvenience caused by the notifications. We understand how frustrating that can be. Our developers have addressed this issue in version 6.4.3 of the plugin, so I recommend checking that you have the latest version installed on your site. If the issue persists, please don’t hesitate to open a support ticket with us at our support form, and we’ll be more than happy to assist you in resolving this. Thank you for bringing this to our attention!

Hey @troyw2015,

Thank you for getting back to us. Due to privacy concerns, our responses are typically handled via the ticketing system on our website to keep the details you have shared securely. However, I’ll be glad to provide a summary of the troubleshooting steps we discussed in the support ticket.

To answer your last question, yes, the free version of the plugin will update both the backend and the frontend of the feed.

As mentioned in the ticket, the issue appears to be related to the caching on the frontend of the site. We have ruled out other factors that could be affecting the plugin. The CRON jobs are running correctly, as confirmed by the latest posts being displayed accurately in the feed preview. I understand you have checked with your host multiple times, and it seems there is no caching system in place. I have continued testing and provided more details in my last response on the support ticket.

Please feel free to review the additional information I provided there, and let me know if you have any further questions. I’m here to help.

Best regards,

Hi @bobchristensen,

I do apologize for the issues you experienced! With constant changes on Twitter/X’s end we know some of our users have experienced problems with getting their feeds to update. Sounds like you are one of them.

We are continuing to address these issues and are continuing to make our feed updating system more reliable.

If you ever have any concerns we are happy to help and make sure we deliver what you were hoping for when you purchased our plugin!

Hi @aidasgv,

We’re truly sorry to hear about your experience with our marketing notices. We understand how frustrating this must be for you.

Could you please reach out to our support team with the email address where you are receiving these notices? This will allow us to investigate the issue on our end and fix it as soon as possible to ensure you no longer receive unwanted notifications.

We appreciate your patience and hope to resolve this for you quickly.

Hey @blogaccio,

Thank you for taking the time to share your feedback with us. We truly value your input as it helps us improve our services.

We understand your concern regarding the limited number of feeds available in the free version of our plugin and the simplicity of the templates. Our goal is to provide a user-friendly experience, and we offer additional features and customization options in our PRO version to cater to more advanced needs.

We continuously strive to enhance our products, and your comments will be taken into consideration for future updates. If you have any specific suggestions or additional feedback, we would love to hear from you. Please feel free to reach out to our support team, and we will be happy to assist you further.

Best regards,

Hey @piotrk87,

Thank you for taking the time to share your feedback with us.

Regarding the issue you’ve encountered with the lazy loading function, we want to assure you that this feature is indeed on our radar and will be included in an upcoming update. Your patience and understanding are greatly appreciated as we work on implementing this improvement.

In the meantime, you may find it helpful to test disabling JavaScript image loading. You can do this by navigating to Instagram Feed > Settings > Advanced tab and turning off JavaScript Image Loading. This may help mitigate the issue until the lazy loading feature is officially rolled out.

Additionally, you mentioned that some settings are often forgotten after configuration. We’d like to assist you further with this concern. Could you please specify which settings you’re experiencing issues with? It’s possible that this could be due to a plugin conflict or another underlying issue that we can address.

Regarding the snippet for the CDN, we apologize for any inconvenience you’ve experienced in obtaining it. We want to ensure that all users have access to the necessary resources for optimal plugin performance. If you require the CDN snippet or any further assistance, please don’t hesitate to reach out to us directly, and we’ll be more than happy to provide it.

Once again, thank you for bringing these matters to our attention. Your feedback helps us improve our plugin and provide a better experience for all our users.

Hi @jaap33,

Thank you for contacting us! Due to recent changes on Meta, our plugin is?returning?an error message “No Accounts Found. Couldn’t find Business Profile“.

We have already notified our developers about this issue, and they are currently investigating it further. Meanwhile, if you want to display a basic feed, you can connect your account as an Instagram Personal Profile (Basic). Please note that some features may not be available in this mode, but you can find more details on this page: Differences between an Instagram Personal and Business account – Smash Balloon.

I will inform you as soon as we have an update or a potential solution from our developers. We apologize for any inconvenience caused and appreciate your understanding.

Thanks! ??

Hi?@navindesigns,

kindly send us a support request using the form on our website here, including the System Info.

To obtain this information, follow the steps on this page.

We ask you to use our form, as the System Info contains other website information about your connection, which we do not suggest posting here.

Thanks! ??

Hey @emergencyscotch,

Thank you for taking the time to share your feedback. We genuinely appreciate your insights and want to address the concerns you’ve raised.

We understand the frustration caused by the Facebook disconnection issue. Unfortunately, this is a challenge we face as we rely on Facebook’s API and Access Tokens, which are fully controlled by them. While we strive to make our products as user-friendly as possible, some aspects, like account disconnections, are beyond our control. We can provide recommendations on preventing such problems and enhance your experience.

Regarding the Twitter API issues, we have addressed them in the most recent versions of both the free and PRO plugins. Our new solution allows you to create timeline feeds, with limitations due to Twitter API changes, as outlined in our documentation: https://smashballoon.com/doc/smash-balloon-twitter-changes/

We offer both free and PRO versions to cater to different needs. The free version provides a basic working feed, and the PRO version offers additional features for users with specific requirements.

We’re sorry to hear about the site crashing issue. While we extensively test our products in various environments, specific server configurations may cause issues. The root cause might not be the plugin itself, and we’re more than willing to assist you in identifying any server-related problems.

We take your feedback seriously and are committed to improving our products. If you have specific concerns or need further assistance, please don’t hesitate to reach out through our support channels, and we’ll do our best to address them.

Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience with our plugins.

Best regards,

Hey @michaeldotbay,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and we understand your concerns. We want to assure you that we value your input, and your feedback helps us improve our product.

We continuously work to make the plugin as small and efficient as possible. However, as a non-hosted service, certain elements need to be loaded onto the server, including code and saved images. This approach allows us to deliver a speedier feed overall, which is also designed to be compatible with GDPR and other relevant regulations.

Regarding support, we do offer assistance to both our free and PRO users. If you encounter any issues, please don’t hesitate to reach out through our support form at https://smashballoon.com/support/. Our team is committed to providing prompt and helpful responses to address any challenges you may be facing.

Regarding compatibility with Oxygen builder, we understand the importance of seamless integration with popular tools. Rest assured, our plugin is designed to work smoothly with Oxygen builder. If you’re encountering specific issues, we have a workaround available for certain features like custom templates.

We appreciate your patience and understanding. If there’s anything specific you’d like assistance with, please reach out to our support team, and we’ll do our best to help resolve any issues.

Best regards,

Hi @groovyx9,

Thank you for contacting us! Unfortunately, you cannot get only the RSS feed; in this case, you can use our custom template feature to customize the feed even further and really adjust it to your needs; you can find more details about this feature here: Guide to Creating Custom Templates – Smash Balloon.

Please let me know if you have any other questions, and I’ll be happy to help.

Best regards ??

Hi @clemixx,

We understand your concern regarding the limited updates on the free version. We want to clarify that the limited number of updates is due to changes in the Twitter API. Unfortunately, this change is beyond our control, and we’ve had to adapt our plugin accordingly.

We apologize if the limitation wasn’t made more transparent, and we appreciate your feedback. We’re continuously working on improving our communication to ensure that our users are well-informed about the features and limitations of our free version.

You can also check more details about this and other changes at this link: Smash Balloon Twitter Changes (Free Version).

Regards,