melanyh

Thanks, this seems to have worked. I also did an update of the buddyboss theme on the test site and suddenly the blog sidebar appeared on the help page and I couldn’t delete from theme options! However, I’ve hidden it using some CSS, so I think we’re all good now.

I’m going to see how it goes for the next couple of days and then go live if there are no further issues. I’ll keep this thread open until then.

Thanks so much for your quick replies and help – much appreciated.

hi Pial – thank you, this solved the courses list problem! I’ve run into another issue though. I’ve set a page called “Help” as the docs page, and inserted a Betterdocs shortcode on the page. The page is created with Elementor pagebuilder. Now when I go to view the page, there’s a 404 page not found error on the test site. And I can only edit the page in Elementor in safe mode, even when I delete the Betterdocs shortcode.

Here’s the test Help page with the updated betterdocs plugin: https://www.test.myspiritualtransformation.com/help/

And here’s the live site using betterdocs v.2.3.7: https://www.myspiritualtransformation.com/help/

Any ideas? Thanks for your help.

Hello again – well, it appears that the fix didn’t do it. I just received another error notification from the website as follows (I hope you’re able to make sense of all this!):

Error Details
=============
An error of type E_ERROR was caused in line 528 of the file /home/customer/www/myspiritualtransformation.com/public_html/wp-content/plugins/betterdocs/includes/class-betterdocs-helpers.php. Error message: Uncaught Error: Call to a member function get() on null in /home/customer/www/myspiritualtransformation.com/public_html/wp-content/plugins/betterdocs/includes/class-betterdocs-helpers.php:528
Stack trace:
#0 /home/customer/www/myspiritualtransformation.com/public_html/wp-content/plugins/betterdocs/includes/elementor/class-betterdocs-elementor.php(111): BetterDocs_Helper::is_templates()
#1 /home/customer/www/myspiritualtransformation.com/public_html/wp-includes/class-wp-hook.php(307): BetterDocs_Elementor::editor_load_asset('')
#2 /home/customer/www/myspiritualtransformation.com/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#3 /home/customer/www/myspiritualtransformation.com/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#4 /home/customer/www/myspiritualtransformation.com/public_html/wp-includes/script-loader.php(2115): do_action('wp_enqueue_scri...')
#5 /home/customer/www/myspiritualtransformation.com/public_html/wp-includes/class-wp-hook.php(307): wp_

Current system info:

### wp-core ###

version: 5.9.3
site_language: en_US
user_language: en_US
timezone: America/Vancouver
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 284
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/customer/www/myspiritualtransformation.com/public_html
wordpress_size: 6.66 GB (7147380817 bytes)
uploads_path: /home/customer/www/myspiritualtransformation.com/public_html/wp-content/uploads
uploads_size: 3.08 GB (3312106065 bytes)
themes_path: /home/customer/www/myspiritualtransformation.com/public_html/wp-content/themes
themes_size: 32.72 MB (34309948 bytes)
plugins_path: /home/customer/www/myspiritualtransformation.com/public_html/wp-content/plugins
plugins_size: 340.56 MB (357106554 bytes)
database_size: 131.11 MB (137478144 bytes)
total_size: 10.23 GB (10988381528 bytes)

### wp-active-theme ###

name: BuddyBoss Child (buddyboss-theme-child)
version: 1.0.0
author: BuddyBoss.com
author_website: https://www.buddyboss.com/
parent_theme: BuddyBoss Theme (buddyboss-theme)
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, editor-style, buddypress-use-nouveau, automatic-feed-links, title-tag, html5, customize-selective-refresh-widgets, custom-logo, menus, post-formats, woocommerce, job-manager-templates, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
theme_path: /home/customer/www/myspiritualtransformation.com/public_html/wp-content/themes/buddyboss-theme-child
auto_update: Disabled

### wp-parent-theme ###

name: BuddyBoss Theme (buddyboss-theme)
version: 1.8.9.1
author: BuddyBoss
author_website: https://www.buddyboss.com/
theme_path: /home/customer/www/myspiritualtransformation.com/public_html/wp-content/themes/buddyboss-theme
auto_update: Disabled

### wp-themes-inactive (1) ###

Twenty Twenty-Two: version: 1.1, author: the WordPress team, Auto-updates disabled

### wp-mu-plugins (2) ###

LearnDash LMS Multisite: version: 1.0.0, author: LearnDash
ManageWP - Worker Loader: author: GoDaddy, version: (undefined)

### wp-plugins-active (50) ###

3D FlipBook - Lite Edition: version: 1.12.4, author: iberezansky, Auto-updates enabled
Akismet Anti-Spam: version: 4.2.2, author: Automattic, Auto-updates enabled
All In One WP Security: version: 4.4.11, author: Tips and Tricks HQ, Peter Petreski, Ruhul, Ivy, Auto-updates enabled
BetterDocs: version: 2.0.13, author: WPDeveloper, Auto-updates disabled
BuddyBoss Platform: version: 1.9.3, author: BuddyBoss, Auto-updates disabled
BuddyBoss Platform Pro: version: 1.2.1, author: BuddyBoss, Auto-updates disabled
CartFlows: version: 1.9.1, author: CartFlows Inc, Auto-updates disabled
Checkout Field Editor for WooCommerce: version: 1.6.0, author: ThemeHigh, Auto-updates enabled
Code Snippets: version: 2.14.3, author: Code Snippets Pro, Auto-updates enabled
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: version: 6.10.0, author: SeedProd, Auto-updates enabled
Custom Product Tabs for WooCommerce: version: 1.7.7, author: YIKES, Inc., Auto-updates disabled
Easy Updates Manager: version: 9.0.12, author: Easy Updates Manager Team, Auto-updates enabled
Elementor: version: 3.6.4, author: Elementor.com, Auto-updates disabled
Elementor Pro: version: 3.6.5, author: Elementor.com, Auto-updates disabled
Essential Addons for Elementor: version: 5.0.13, author: WPDeveloper (latest version: 5.1.0), Auto-updates disabled
Facebook for WooCommerce: version: 2.6.12, author: Facebook, Auto-updates enabled
Folders: version: 2.7.5, author: Premio, Auto-updates enabled
Google Tag Manager for WooCommerce FREE: version: 1.9.4, author: Handcraft Byte, Auto-updates enabled
HTTP Headers: version: 1.18.5, author: Dimitar Ivanov, Auto-updates enabled
LearnDash LMS: version: 4.1.0, author: LearnDash, Auto-updates disabled
LearnDash LMS - Elementor: version: 1.0.3, author: LearnDash, Auto-updates disabled
LearnDash LMS - WooCommerce Integration: version: 1.9.4.1, author: LearnDash, Auto-updates disabled
Manage Notification E-mails: version: 1.8.2, author: Virgial Berveling, Auto-updates enabled
ManageWP - Worker: version: 4.9.13, author: GoDaddy, Auto-updates enabled
Notes for LearnDash: version: 1.6.15, author: SnapOrbital, Auto-updates disabled
Preload Images: version: 1.2.1, author: ravipatel, Auto-updates enabled
reCaptcha by BestWebSoft: version: 1.66, author: BestWebSoft (latest version: 1.67), Auto-updates enabled
Redirection: version: 5.2.3, author: John Godley, Auto-updates enabled
SiteGround Optimizer: version: 7.0.9, author: SiteGround, Auto-updates disabled
SiteGround Security: version: 1.2.7, author: SiteGround, Auto-updates disabled
TranslatePress - Business: version: 1.1.2, author: Cozmoslabs, Razvan Mocanu, Madalin Ungureanu (latest version: 1.1.3), Auto-updates disabled
TranslatePress - Multilingual: version: 2.2.4, author: Cozmoslabs, Razvan Mocanu, Madalin Ungureanu, Cristophor Hurduban (latest version: 2.2.5), Auto-updates disabled
WooBuddy -> WooCommerce BuddyPress Integration: version: 3.4.2, author: ThemeKraft, Auto-updates disabled
WooCommerce: version: 6.4.0, author: Automattic (latest version: 6.4.1), Auto-updates disabled
WooCommerce Cart Abandonment Recovery: version: 1.2.14, author: CartFlows Inc (latest version: 1.2.15), Auto-updates enabled
WooCommerce Google Analytics Integration: version: 1.5.8, author: WooCommerce, Auto-updates enabled
WooCommerce Stripe Gateway: version: 6.3.0, author: WooCommerce, Auto-updates disabled
WordPress Importer: version: 0.7, author: wordpressdotorg, Auto-updates enabled
WordPress Users & WooCommerce Customers Import Export(BASIC): version: 2.2.9, author: WebToffee, Auto-updates enabled
WPForms: version: 1.7.3, author: WPForms, Auto-updates disabled
WPForms PayPal Standard: version: 1.4.0, author: WPForms, Auto-updates disabled
WPForms Stripe: version: 2.5.0, author: WPForms, Auto-updates disabled
WPForms Surveys and Polls: version: 1.7.0, author: WPForms, Auto-updates disabled
WPForms Zapier: version: 1.3.0, author: WPForms, Auto-updates disabled
WP Mail SMTP: version: 3.3.0, author: WPForms, Auto-updates enabled
WPScan: version: 1.15.5, author: WPScan Team, Auto-updates enabled
WP Sheet Editor - Post Types: version: 2.24.15, author: WP Sheet Editor, Auto-updates enabled
WP Sheet Editor - Taxonomy Terms: version: 1.5.25, author: WP Sheet Editor, Auto-updates enabled
Yoast SEO: version: 18.6, author: Team Yoast, Auto-updates enabled
Zapier for WordPress: version: 1.0.4, author: Zapier, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 256M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.27

### wp-server ###

server_architecture: Linux 3.12.18-clouder0 x86_64
httpd_software: Apache
php_version: 7.4.29 64bit
php_sapi: cgi-fcgi
max_input_variables: 3000
time_limit: 120
memory_limit: 768M
max_input_time: 120
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 7.66.0 OpenSSL/1.1.1n-fips
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.32-35-log
client_version: mysqlnd 7.4.29
max_allowed_packet: 33554432
max_connections: 500

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/customer/www/myspiritualtransformation.com/public_html/wp-content
WP_PLUGIN_DIR: /home/customer/www/myspiritualtransformation.com/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable
0: Writable

### redux-framework ###

version: 4.3.1
installation: in_theme
data directory: /home/customer/www/myspiritualtransformation.com/public_html/wp-content/themes/buddyboss-theme/inc/admin/framework/redux-core/
browser: 
	Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.127 Safari/537.36
	Browser: Chrome
	Version: 100.0.4896.127
	Platform: Windows

### redux-instance-buddyboss_theme_options ###

opt_name: buddyboss_theme_options
global_variable: buddyboss_theme_options
dev_mode: false
ajax_save: true
page_slug: buddyboss_theme_options
page_permissions: manage_options
menu_type: submenu
page_parent: buddyboss-settings
compiler: true
output: true
output_tag: true
templates_path: undefined
extensions: 
	Bb Typography: 1.0.4
	Custom Image Select: 3.0.0
	Customizer: 4.0.0
	Import Export: 4.0.0
	Options Object: 4.0.0
	Repeater: 1.0.4

### wp_mail_smtp ###

version: 3.3.0
license_key_type: lite
debug: No debug notices found.
lite_install_date: Mar 29, 2021 @ 3:03pm

### wpforms ###

version: 1.7.3
pro: Apr 23, 2021 @ 1:24pm
upload_dir: Writable
db_tables: ugn_wpforms_entries, ugn_wpforms_entry_fields, ugn_wpforms_entry_meta, ugn_wpforms_tasks_meta
total_forms: 4
total_entries: 36
license_status: Valid
license: Elite
license_location: option

thanks so much for your quick work @abidhasan112 ! I’ve just done the update and will see how it goes over the next week or two. I haven’t been able to figure out what process causes the error so if all is well for the next couple of weeks then I’ll consider it fixed.

for the wipertraining issue – that’s not my website, it’s someone else. So my issue is now resolved. Thanks again.

Also just go this error when switching back to Panoramic on a staging site after testing with 2021 theme:

home/customer/www/staging4.prhospice.org/public_html/wp-admin/includes/theme.php on line 215

Actually the thought of what might happen with two installations using the same database name on the same host scared me so I’ve stopped the upload. back to the drawing board.

hi @corylamleorg
Yes, I decided to delete the subdomain legacy.dogwoodbotanical.com wordpress installation and start over with a new installation. Now I’m in the process of uploading a full .wpress copy of the live site dogwoodbotanical.com to the subdomain. BUT I just read that if two installations use the same database name on the same host, it won’t work. I guess that’s what’s going to happen since the file I’m uploading is a copy? My head hurts …. I guess I’ll let it run and see what happens.

However, last time I DID create a new database and connected it via the Duplicator plugin and that didn’t work either. Argghghgh

if you do read this and have any suggestions I’d really appreciate it. thanks.

more info: the error message only seems to appear when using the Paypal payment method, and not when using the Stripe payment method.

Any help would be much appreciated! thank you

well that didn’t work either. Now I’m getting the message about server not available due to maintenance. It does look like the plugin installed when I look in cpanel, but it’s not listed in the wordpress dashboard plugin page. Help!

Hi – I’m having the same problem. I’m using Divi theme and The events calendar. I’m still on WordPress 4.9.9. the only update I did was to update the plugin. then the plugin completely disappeared. although the folder was still in cpanel files list.

I’ve tried renaming the old folder (instead of completely deleting it) and then installing the previous version (4.7.3) but got the message that there was already a folder with that name. There wasn’t a folder with that name when I started the install but now there is. It’s like it’s trying to install twice or something.

I’m now trying to completely delete all of the plugin folders and install the newest plugin version from the zip file. wish me luck.
–Melany