meanderingthemaze

Having a hard time reproducing the original error. I noticed that the Akismet spam filter is not a reliable way to detect spam on these submissions. I’ve turned that off and I’m back up and running again. If I get the original error again, I will repost. Thanks for your help.

Now I’m getting the “This looks spammy” message. I’ve been testing with images. Does it matter the file type that the user uploads?

[fu-upload-form suppress_default_fields="true" success_page="https://109.73.236.140/~smp19207/magulandia.com/submission-thanks" title=""]

[input type="text" name="name" class="required" description="Your Name*"]

[input type="text" name="contact-phone" description="Phone number"]

[input type="text" name="contact-email" class="required" description="Email address*"]

[select class="checkboxes" name="exhibition-interest" description="Would you like us to contact you about showing this piece in future exhibitions?" values="Yes,No"]

[input type="text" name="post_title" description="What is the title of the artwork? (Note: Use 'Untitled' if there is no given title.)"]

[input type="text" name="date" description="What date was the artwork created?"]

[select name="date-validation" class="checkboxes" description="Is the date approximate or exact?" values="Approximate,Exact"]

[input type="text" name="medium" description="What medium(s) did Magu use for this piece?"]

[input type="text" name="width" description="Width"]

[input type="text" name="height" description="Height"]

[input type="text" name="depth" description="Depth"]

[select name="signed-validation" class="checkboxes" description="Is the artwork signed?" values="No,Yes"]

[textarea type="text" name="description" description="Are there any special notes you want us to know about the piece? Or the story of how you came to own it?"]

[input type="file" name="photo" class="required" multiple="true" description="Submit an image.* If the work has writing or any markings on the back, please include an image of the back as well."]

[input type="submit" class="btn" value="Submit"]

[/fu-upload-form]

Just activated my Akismet. Unfortunately, now everything seems to be detected as spam with the result “Your submission looks spammy”.

I’m now unsure if I want to implement this with Akismet because I want it to be easy for real users to submit content. I’m just not sure how to accomplish that now.

Why would Akismet think I am a spammer? I’m logged in as admin.

Thanks ?? And fantastic plugin! It took me some time to hunt through the other support questions to get most of my answers. I must have overlooked that detail about ‘post_title’. Makes sense though if its integrating with WP posts. Thanks for catching that and getting back so quickly – I’m up and running!

Rinat,

I’m having a similar issue. When I remove form_layout=”post_media” and just use your default value the form successfully submits an image. But when I add form_layout=”post_media” back in, I get the error: “There was an error with your submission”

Here’s the code i’m using:

[fu-upload-form suppress_default_fields="true" form_layout="post_media" title=""]
[input type="text" name="name" class="required" description="Your Name*"]
[input type="text" name="contact-phone" description="Phone number"]
[input type="text" name="contact-email" class="required" description="Email address*"]
[checkboxes class="checkboxes" name="exhibition-interest" description="Would you like us to contact you about showing this piece in a future exhibition?" values="Yes,No"]
[input type="text" name="title" class="required" description="What is the title of the artwork?* (Note: Use 'Untitled' if there is no given title.)"]
[textarea type="text" name="description" description="Are there any special notes you want us to know about the piece? Or the story of how you came to own it?"]
[input type="text" name="date" description="What date was the artwork created?"]
[checkboxes name="date-validation" class="checkboxes" description="Is the date approximate or exact?" values="Approximate,Exact"]
[input type="text" name="medium" description="What medium(s) did Magu use for this piece?"]
[input type="text" name="width" description="Width"]
[input type="text" name="height" description="Height"]
[input type="text" name="depth" description="Depth"]
[checkboxes name="signed-validation" class="checkboxes" description="Is the artwork signed?" values="Yes,No"]
[input type="file" name="photo" multiple="true" description="If the work has writing or any markings on the back, please include an image of the back as well."]
[input type="submit" class="btn" value="Submit"]
[/fu-upload-form]

@tim
That’s all well and good but I just put up my contact form on Friday and already I’ve begun to get bogus messages. Perhaps Akismet should be a secondary spam filter?

Okay I just needed to input the correct timezone in WordPress general settings. Apparently, the plugin pulls the time from there. As this was a new install, I hadn’t gone through and set it up completely.

One last thing…

I figured out that you just need to separate email addresses by commas to send to multiple addresses.

But, the email timestamps are 7 hours ahead of our time zone. Would this be a setting in Jetpack or through the hosting company’s mail servers? What needs to be changed exactly?

Thanks

[RESOLVED]

Eric, you were right after all! It was the hosting company. Sorry Beau if I had you scratching your head over this. As I have never actually had a form send email, I never ran into this problem. Here are the tips for anyone hosted through Hostmonster (which may be similar to using another hosting company, just call tech support to get specifics for your situation) and who have email hosted ELSEWHERE, ie: GAFYD, NOT through the hosting company. Further, we have our domains hosted elsewhere too, so the actual DNS file isn’t at your hosting company.

STEP 1 – Change email routing setting to Remote.
1. Log in to cPanel.
2. Go to Domain section, select DNS Zone Editor.
3. Select the domain in question.
4. Go to “MX (Mail Exchange)” section and select the “More…” link just underneath the heading after “Email Routing.”
5. Choose “Remote Mail Exchanger” setting, then the “Change” button.

STEP 2 – Create a dummy email account.
1. From cPanel, go to “Mail” section and choose “Email Accounts.”
2. Use the form to create the same email account you use for the contact form on your WordPress install. Settings you choose don’t matter and email will not be sent to this dummy acount. It just authenticates the specific email address to the host so they don’t block those emails from being sent.

STEP 3 – Have a margarita while testing your new form. It works! Woohoo!
1. Do you need instructions for that?

Hope this helps some others having this same problem. Cheers!

@eric ??

@beau, I’ve tried a number of combinations, but none of them were using the SAME address in both fields. I’ve used different emails from different domains as the send-to and send-from addresses. I don’t think this is the issue. I even tried changing the sen-to address as Eric suggested, but that didn’t fix the issue either. I’ve checked the Spam folder and searched my email account. There is no sign of them anywhere except in the Feedbacks section of the blog admin panel.

I don’t even know what else to try at this point.

Either way I appreciate you sharing your solution. Hoping that the devs can figure this one out. It’s not a very good solution to have to go into the Admin panel to check to see if anyone has submitted the form.

Hi Eric,

What exactly do you mean by host and domain? We use a shared host with multiple domains on the account. Also, we don’t host our email through the web host, but rather use GAFYD. I have never run into email restrictions using GAFYD before.

Either way, I just tried and it doesn’t seem to work with the main host/domain account email.

Are you saying that you think the issue is with our respective hosting accounts and not with Jetpack?

Thanks

Eric, that fix didn’t work for me, but it looks like you may be using some slightly different contact form. I’m just using the standard Jetpack form.

WP3.4.1 + JP1.7

I am having same issue. I am wondering if (at least in our case) it is possible that Google’s mail servers are detecting these messages as spam and blocking them entirely from reaching even the Spam folder of our email accounts?

Here is the code I am using:
[contact-form subject="Contact Form Submission" to="[email protected]"] [contact-field label="Name" type="name" required="true" /] [contact-field label="Email" type="email" required="true" /] [contact-field label="Website" type="url" /] [contact-field label="Comment" type="textarea" required="true" /] [/contact-form]