Not trying to start a flame war, but you need to know that your process is DIFFICULT. I have submitted tickets, paid for the valet service–and the site is still not operational. I certainly received responses to my tickets, but those responses were INSUFFICIENT. If you think that is good customer service, you really need to think hard about that.
I would have loved to submit a positive review–truly. But I currently have no reason to–I still would like to say something positive. Please help me give a more positive review. I just want some real help getting the site working–and it is still not working… The help I have received has been minimal and greatly lacking. Please create a clearer user guide and some easy to follow video support. If you had that, this likely wouldn’t be a problem–and honestly, it not a lot to ask for.
