mcsupport

Hey @muhammadnan

Thanks for your feedback. I came across your review and wanted to chime in to see if I could help provide any troubleshooting assistance or pass any useful feedback to our developers.

Just to get a handle on the situation you’ve experienced so far, could you provide a few pieces of information to help me catch up?

– What is the unexpected behavior or issue you’re encountering?
– Could you provide any screenshots of this issue?
– Could you provide the site’s WooCommerce System Status Report?
– Is there any logging present in the plugin’s Logs tab when set to Debug?

Thanks in advance for these details. I’ll keep an eye out for your reply.

– Malachite

Hey @lancebarton70

Sorry to hear about that moderation hangup. I’m afraid I don’t have the ability to speed up that process. We don’t have a direct email address but you can get a direct line to MailChimp’s Tech Support Team here: https://kb.mailchimp.com/accounts/management/mailchimp-support-options

If you have any questions, let me know.

– Malachite

Sounds like a plan, @dreambits!

Don’t hesitate to touch base if anything looks off or if you have any further questions.

– Malachite

Hey @lancebarton70

Thanks for your post. I’d be glad to help troubleshoot with you to try and get things up and running here.

I understand you’ve already gone through checking minimum requirements and plugin troubleshooting which is great. Just so I’m completely up to speed, could you share with us the site’s WooCommerce System Status Report?

Thanks in advance for this preliminary information. I’ll keep an eye out for your reply.

– Malachite

Hey @craigjiggy

A greyed out list selection field usually indicates that the store has already synced with a particular list. Because a MailChimp store cannot sync to more than one list, it’s necessary to delete the store connection entirely (by deactivating then deleting the plugin) in order to setup a new store that connects to a different list. Unfortunately lists cannot be edited in an existing store connection.

All this said, if you’re seeing syncing issues, would you be able to provide the details requested above in the thread? I’d be glad to offer some further advice based on what you’re seeing.

Thanks,
Malachite

Hey there @jalop123j

Thanks for the feedback. I saw your review and wanted to chime in and see if there was anything I could to lend a hand in troubleshooting things with your or passing word along to our developers on specific issues you’re seeing. If you’d like to help me pass along some specific feedback, I’d like to gather a few more details on the situation:

– Could you describe in more details the issues you’re seeing occur?
– When these issues crop up, is there any error logging present under the MailChimp for WooCommerce plugin settings Logs tab?
– Could you provide the site’s WooCommerce System Status Report?

Thanks in advance,
Malachite

Hey @sebastian12345

Thanks for reaching out. We can certainly gather some more information about what’s going on here to assist in troubleshooting the issue of carts not clearing on your site.

Just to get some preliminary information, could you provide the following details?

– Could you provide the site’s WooCommerce System Status Report?
– When these carts do not clear, is this occurring after any purchase made? Are you able to take specific steps to replicate the issue?
– Is there any error logging present under the MailChimp for WooCommerce plugin settings’ Logs tab when this occurs?

Thanks in advance for this. I’ll keep an eye out for your reply.
– Malachite

Hey @chillpilllike

Sorry to hear about this. I saw your review and wanted to chime in to see if I could help troubleshoot things or see if I could pass some feedback along to our development team.

If you have the chance, could you share with us a few details about the site and the crash itself?

– Could you share the site’s WooCommerce System Status Report?
– Is there any error logging present in the site logging or under the MailChimp for WooCommerce Logs tab?
– Is there a particular page of the site that crashes?

Thanks in advance for these details,
– Malachite

Hey @dreambits

Thanks for following up with that information. I was able to take a look over things, and it appears that there are some upgrades needed before we’ll expect the plugin to sync properly.

First, the plugin requires at least MySQL version 5.6 or greater. I would recommend upgrading from 5.5.5. For reference, here are the server requirements set by WooCommerce: https://docs.woocommerce.com/document/server-requirements/

Next, it appears the site is running version 2.6.1 of the WooCommerce plugin. The MailChimp for WooCommerce plugin is not designed for older versions of WooCommerce, and it’s recommended to be on the latest version of both plugins in order for things to sync properly. I would recommend upgrading there as well.

If you encounter any further issues after making those upgrades or have any other questions, don’t hesitate to let us know!

– Malachite

Hey @lucasaguiar

Thanks for your post. I’m afraid we don’t have a firm ETA on when this issue will be resolved. I would recommend keeping an eye on that Github issue for further updates.

If you have any further questions, please don’t hesitate to let us know.

– Malachite

Hey there @zarnicolaii123

Thanks for the feedback. I wanted to chime in here and see if I could offer any troubleshooting assistance or pass along any feedback to our team to help improve your experience.

Just to get some more context on the situation, could you provide the following?

– The site’s WooCommerce System Status Report
– Any error logging present in your site logs after installing the plugin
– Any error logging present in the plugin settings under Logs > Debug Logging

Thanks in advance for these additional details.
– Malachite

Hey @renierflance

I’m afraid we don’t have a direct line for forum support. That said, you can directly contact MailChimp’s Support Team who are fully equipped to troubleshoot syncing issues with the plugin. You can reach out to them following the instructions in this link:

https://kb.mailchimp.com/accounts/management/mailchimp-support-options

If you have any further questions, feel free to let us know.

Malachite

Hey @renierflance

Thanks for your post. We can certainly help check some possible factors at play with this store syncing. Getting started, could you provide a few pieces of information for us to investigate further?

– Could you provide the site’s WooCommerce System Status Report?
– Could you provide a screenshot of the Sync tab in the plugin settings?
– When enabling the Debug logging in the Logs tab of the plugin settings, does any logging crop up – and if so – could you share it with us?

Thanks in advance for this. I’ll keep an eye out for your response.

– Malachite

Hey @lewiscowles

Thanks for bringing this up. You are correct that the plugin is not setup to handle multi-site environments. That said, we are tracking feedback on this and I’ll be sure this specific instance of a 404 page makes its way to our development team. You can also provide feedback and monitor issues on our Github page.

If you have any further questions, feel free to let us know.

Thanks,
– Malachite

Hey there @nicky_corri

Thanks for getting in touch. First off, I can confirm that those not subscribed to the list would only be able to receive the first email in an Abandoned Cart Series and would not be eligible to receive further emails in the automation workflow.

As for those emails not triggering the Automation, it may be necessary to contact MailChimp’s Support Team so they can directly troubleshoot things with you as there may be some hangups on the MailChimp side of things.

That being said, I can help double check that there aren’t any baseline issues with the integration that could be causing issues. Could you provide the site’s WooCommerce System Status Report? I’d be glad to help check things over.

Thanks,
Malachite