mcollignon

Ok, I got it working and I think I figured it out.

The Stripe account holder gave me expired keys. Once we reset them, and I included sk_live_ and pk_live_ in front of the keys, it worked.

Thank you to mbrsolution for the assistance.

UPDATE – Still no response from Stripe’s support desk.

I e-mailed [email protected], as the error my colleague was seeing read:

Stripe Checkout can’t communicate with our payment processor because the API key is invalid. Please contact the website owner or [email protected].

I e-mailed them 6 hours ago, but haven’t heard back yet.

I’m pretty sure GoDaddy is the host.

I’ll check with my colleague (who is much smarter at this than I) to see if we can exclude the page(s) where I plan to add the Stripe payment plugin.

Until tomorrow… have a good night.

Here is the list of plugins that are activated (though not all are used on the site):

Beaver Builder Booster
Beaver Builder Plugin (Lite Version)
Contact Widgets
Limit Login Attempts
Ninja Forms
Stripe Payments

The last one is the only one active on the page in question.

Should I install a cache plugin? If so, which one would you recommend?

Thanks for the link to the other thread.

I rechecked the keys that were sent to me, and even switched what I had in publishable and secret, but that didn’t make any difference. I have the Live Mode enabled. I also unchecked Live Mode, but that didn’t matter.

When I first added the keys, I typed pk_live_ and sk_live_ in front, just like the video showed. That didn’t make any difference, either.

I also tried unchecking the “Use New Method to Display Buttons”, but that didn’t make a difference, either.

I am not the one with the Stripe account (I’m just the webmaster), but I was able to confirm that the account holder sent me the Live keys.

Any other suggestions?

It should read: “I want to start by saying…”

I don’t know what happened to the grammar in my 1st sentence.