MBWD

Go ahead and post a link to it on github or something… it would be great to have it. Thanks!

Thank you. That procedure works. I was leaving out the very first step.

OK, fair enough, maybe I can rephrase it to be in the context of the plugin. When I make test posts using the example categories that you give, all posts show up in the category of “Uncategorized” rather than in the category to which I have assigned them, even though I have already created that category of post in the site. How can I get them to be assigned to the category selected while filling out the form?

Yet another thing I’ve noticed: if the To: address is not an empsolutions.ca address, the mail won’t send at all. It’s only working on emails at that domain. This is something that has just started happening… these contact forms have been working fine for many months, in some cases a couple of years.

Update: as it turns out, the above step caused some addresses to work again, but only intermittently. That is, sometimes they work and sometimes they don’t. I am continuing to look for solutions to this issue, in case anyone has any thoughts.

Changing the FROM: setting from the default

[your-name] <[your-email]>

to [email protected] has resolved the problem.

From this site https://www.butlerblog.com/2012/09/23/testing-the-wp_mail-function/ I created mailtest.php and ran it from empsolutions.ca/mailtest.php, after which I received the following error:

Parse error: syntax error, unexpected ‘@’ in /nfs/c04/h06/mnt/180271/domains/empsolutions.ca/html/mailtest.php on line 10

There is no @ on line 10.

It was on https://williamkowalski.com/contact. Naturally the problem is no longer occurring. What I did was to erase the MC code from that page and move it to another page. Both plugins then functioned properly. I then copied the MC code back onto the same page and once again it worked just the way it was supposed to. I can’t explain this because it was broken for several days. I am going to mark this as resolved… I will let you know if it happens again. Thanks.

I seem to have fixed this issue after a day and a half, but I can’t really explain why. What I ended up doing was deleting the page the shortcode was on and rebuilding the entire form, testing as I added each line to see if something would break it. It is now working the way it was, but I’m afraid I cannot offer any insight as to why this happened.

Just another update: rewriting each line instead of copying and pasting did nothing. I stopped receiving emails after adding one shortcode to the default content in the Form field.

I then exported all Contact forms to an XML file and deleted the plugin, then reinstalled it and uploaded the forms again using Tools-> Import. The same form is giving me the same problem.

Oddly, although most emails simply aren’t arriving, one email did arrive half an hour after I sent it. I was on with tech support for half an hour this morning at my hosting provider and they said that they checked PHP mail for me and found there was no problem with it. Their suggestion was to authenticate with the mail server with a user that I create.

Update: I deleted this form again, created a new form on the site, tested it out, received the email just fine. From this new form, I then deleted the default content from the Form field on the back end, replaced them with the HTML and shortcodes from the old non-functioning form, and once again it failed. Logic would dictate there is something weird about my HTML here, but (1) this form has been working fine for many months, and (2) I have pored over it line by line and even copied and saved it as an HTML file in Sublime Text 2 just to see if it threw an obvious error. Nothing.

Intending to go through line by line and fine out if maybe one of them was somehow the point at which things broke down (although I cannot imagine how this could be, since the website looks fine and this should have nothing to do with whether I receive emails), I then deleted all but the first line of my HTML/shortcode and tested this. That line was this:

<p>Job Title (required):<br />[text* JobTitle]</p>

which I include here only to show you I am not doing anything fancy or outrageous. After adding this line, filling out the field, and hitting Send, once again I failed to receive the email.

I am not getting any error messages or HTML errors and I am getting the green box. Other forms work just as they should, so it’s not a server issue.

My next step is going to be to rewrite, rather than copy, the form line by line and test whether I receive the email after each line.

Here.

buzztone: I did see where you wrote about changing the From email address to be blank and adding [email protected] to my list of real email addresses on my server. I tried this and it didn’t work. Again, if this was the problem, though, I would have to assume that none of the emails from any of my forms would be arriving. It’s only emails from this form that aren’t arriving.

This makes sense, except that as I said, other forms on this site are sending emails that arrive with no problem. So if there is an issue in the email process, it’s only with this form. I can create a new form and send from it, and the email arrives without issue. I’m using the same email address to send to as I am with the problematic one.

Literally the only difference I can think of between this form and any other form is that it’s longer.

I did check the FAQ before posting this query. The recommended solution in this case is to check the server’s logs for errors, which I indicate above that I did. It also recommends checking spam filters, which I also indicate above that I did.