mbio86

Hello. I don’t see the error anymore for some reasons.

I guess we can close the ticket for now.

Thanks

I confirm I also have some issues. see https://snipboard.io/rdb1vB.jpg

thanks a lot.

ok thanks. let’s close this topic then. maybe the issue was before one of the last release was done. But I am pretty sure I saw that issue.

Maybe if you want to check with dimensions Iphone 5 /SE

If you don’t see anything let’s close this topic.

Thanks again for your kind help

Really sorry for all this.

I checked in incognito mode and it works: https://snipboard.io/SGqBwk.jpg

The page is this one: https://myecobestfriend.com/user-donate/

Thanks in advance

Hello

Test mode in enabled as my site is not live yet so no real money never received yet.

So please go ahead.. ??

Hello

Sorry about that. I now made it public. you should be able to see now

In case it does not work. I suggest you create an account on my site…

Let me know

thanks

Hello. I just desactivated the coming soon page. you can check

See the report:

WordPress Environment

Home URL: https://myecobestfriend.com
Site URL: https://myecobestfriend.com
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: My Eco Best Friend – Home Page (#259)
Page for Posts: Unset
Table Prefix Length: wp_636119_
Table Prefix Length: 10
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, acf-disabled, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, vacation, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, leads, open, closed

Server Environment

Hosting Provider: DBH: te7rb.myd.infomaniak.com, SRV: myecobestfriend.com
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 8.2.5
PHP Post Max Size: 700 MB
PHP Time Limit: 2101
PHP Max Input Vars: 8000
PHP Max Upload Size: 700 MB
cURL Version: 7.74.0, OpenSSL/1.1.1k
SUHOSIN Installed: –
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

GiveWP Configuration

GiveWP Version: 2.29.2
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All database migrations completed.
Database Tables: ? wp_636119_give_donors? wp_636119_give_donormeta? wp_636119_give_comments? wp_636119_give_commentmeta? wp_636119_give_sessions? wp_636119_give_formmeta? wp_636119_give_sequential_ordering? wp_636119_give_donationmeta? wp_636119_give_revenue? wp_636119_give_migrations? wp_636119_give_log
GiveWP Cache: Enabled
GiveWP Cache: ?New Donation?Donation Receipt?Donation Processing Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access
Upgraded From: 2.29.1
Test Mode: Enabled
Currency Code: CHF
Currency Position: After
Decimal Separator: .
Thousands Separator: '
Success Page: https://myecobestfriend.com/donation-confirmation/
Failure Page: https://myecobestfriend.com/donation-failed/
Donation History Page: https://myecobestfriend.com/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Test Donation, Offline Donation, Stripe - Credit Card, Stripe - Checkout
Default Payment Gateway: Test Donation
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A

Active GiveWP Add-ons

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Advertistment: by Iqra Rahim Uddin – 1.0
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.9.2
Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.1.8.9
AutomatorWP: by AutomatorWP – 2.7.1
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Classic Editor: by WordPress Contributors – 1.6.3
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Unyson Custom: by ThemeFuse – 2.8.0
User Role Editor: by Vladimir Garagulya – 4.63.3
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Name: Marketo Child
Version: 3.4.1649322554
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Child Theme: Yes
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Parent Theme Version: 5.1.0
Parent Theme Author URL: https://www.xpeedstudio.com

Hello

Thanks for your answer.

You can proceed as follows:

1. I am using a mobile phone Iphone SE 2016 size for the test
2. connect first on myecobestfriend.com/wp-admin/
3. then go to https://myecobestfriend.com/user-donate/ you will find the donate form and normally you should see the issue.

Let me know

Gaetan

Hello. I am not so sure how to test this. but if you are telling me all those points have been checked by your team and solved I trust you

OK thanks. when do you think this would happen ?

Ok. Thanks

Hello. just to check when did the latest release take place ? Thanks

Hello. Thanks a lot. I have opened a ticket via woocommerce site.

Thanks

Thanks a lot. Appreciate your help.