mayurjogale

Hi?@o3magazine,

We haven’t heard back from you.
Did you manage to test the OTP method successfully?

We are closing this ticket as of now. You can reopen this ticket whenever required.

Thank you,
miniOrange team

Hi @pjr101,

We haven’t heard back from you.
Did you manage to get access to your site?

We are closing this ticket as of now. You can reopen this ticket whenever required.

Thank you,
miniOrange team

Hi @giera,

Looks like you have managed to get access to your site.

You can follow any of the steps in the guide mentioned to get access to your site: [Get access while locked out of 2FA]
Please make sure to always test your 2FA method using the test button after reconfiguration.

Thank you,
miniOrange 2FA team

Hi @o3magazine,

Wordfence plugin might be conflicting on the login flow but not while testing the method inside the plugin.

Can you please follow these steps in the guide to set the Email OTP as a 2FA?
Please confirm if you are able to test the OTP method successfully from miniOrange dashboard.
Once it is confirmed then we can discuss regarding the further actions.

Thank you,
miniOrange 2FA team

Hi @o3magazine,

Please share the screenshot of the error message that you are seeing.

Do you have set up any SMTP on your site?
If not, then you can use any plugin to set SMTP with our 2FA plugin.

You can refer this document to check how to setup SMTP with our 2-factor plugin – [Set up SMTP for 2FA]
Let me know if that works for you.

Thank you,
miniOrange 2FA team

Hi @gpongracz8211,

We haven’t heard back from you.

Were you able to resolve this issue in our Google Authenticator [2FA/OTP] plugin?
If not, you can raise a query through the support form and we will reach out to you for further assistance.

We are closing this ticket as of now. You can reopen the ticket whenever required.

Thank you,
miniOrange 2-factor Team

Hi @gpongracz8211,

As I understand, you are using QR Code Authentication as your 2-factor authentication method and you are redirected to the login page even after a successful 2FA.

Could you let me know if you have tried logging in using other methods and facing the same error?

Do you see any error logs regarding our plugin in the WordPress debug log file?

Thank you,
miniOrange team

Hi @pjr101,

When you enter the username and password then you will get a screen waiting for the verification link to be clicked.
Along with that, you can see an option to send backup codes over email or verify backup codes.

If you have any backup?codes left then please try to log in with the backup codes sent to your email.
Let us know if you need any backup codes to be generated.

Otherwise, if you have FTP access to the site then you can rename the plugin folder named miniorange-2-factor-authentication.

Let me know if that works for you.

Thank you,
miniOrange team

Hi @gpongracz8211,

We haven’t heard back from you.

Were you able to resolve this issue in our Google Authenticator [2FA/OTP] plugin?
If not, you can raise a query through the support form and we will reach out to you for further assistance.

We are closing this ticket as of now. You can reopen the ticket whenever required.

Thank you,
miniOrange Team

Hi @gpongracz8211,

As I understand, you are using miniOrange Authenticator, specifically QR Code Authentication, and you are redirected to the login page after a successful 2FA.

Can you check whether the same issue is happening in the case of Google Authenticator App or any other methods for the same site?

Do you see any logs regarding our plugin in the WordPress debug log file?

Thank you,
miniOrange team

Hi @dplsurve,

Please search the folder name miniOrange-2-factor-authentication in the mu-plugins or plugins folder instead of the wp-content folder.

You can rename the plugin to disable it. Check once if the issue that you were facing still exists after disabling the plugin.

Let us know in that case if there is any issue is from our end.

Thank you,
miniOrange Team.

Hi @dplsurve,

Please let us know the reason behind removing our 2FA plugin.

Can you please go to the plugin’s directory folder (generally wp-content/plugins) and check if the miniOrange-2FA plugin exists or not using FTP or cPanel?
If you didn’t find the plugin there, please check if it is available at wp-content/mu-plugins or any custom path that you have set for must-use plugins.

All the plugins will be listed in either of directories.

Our team can help you set up 2FA on your site.
Please raise a query through our support form which you can find in our plugin dashboard so that we can have a screen share to help you resolve this.

Thank you,
miniOrange Team

Hi @mommaroodle,

We haven’t heard back from you.

Were you able to resolve this issue in our Google Authenticator [2FA/OTP] plugin?
If not, you can raise a query through the support form and we will reach out to you for further assistance.

We are closing this ticket as of now.

Thank you,
miniOrange Team

Hello?@mommaroodle ,?

Yes, we have a solution to your problem.  

As your Quform email field id is not constant we need to make the changes accordingly in our plugin code.??
We can check selectors based on the constant values which are always getting appended to input fields’ ids or classes.

Please send us the query from plugin support so we can look into the issue and resolve the same.

Thank you,?
miniOrange Team

Hi @maheshkendre281097 ,

As I understand you are facing a problem while customizing OTP Over Email Template in our Google Authenticator plugin and you are unable to access your website.
What error message you are seeing on the screen??If this is from miniOrange then please follow the guide to gain immediate admin access to your account [GUIDE LINK].
As we were unable to replicate the issue pointed out by you on our end, you can follow the provided guide to properly customize OTP Over Email Template and let me know if this?work for you [GUIDE TO CUSTOMIZE EMAIL TEMPLATE].

Thank you,
miniOrange team