mayank29gupta

Hello @shameemreza please check and let me know if any of the following need changes

1. PHP Version – 8.0
2. Max Input Variables – 10000
3. Max Input Time – 600
4. OPCACHE Memory – 512
5. MySQL Max Connection Limit – 150
6. Buffer Pool Size – 1023 MB
7. Lock Wait Timeout – 60 Sec
8. Execution Limit – 899 sec
9. Upload Size – 499 MB
10. Memory Limit – 2047 MB

Hello @shameemreza thanks for reply.

How may I optimize the database? Is there any recommended plugin that could do the job?

I have tried disabling all the plugins and enabling them one by one but it doesnt make difference. I also tried disabling theme also.

The average image size for all product images is 15KB or less so I don’t think large image size is the reason here.

I am using both Cloudflare and the Breeze Plugin by Cloudways which they recommend for websites hosted on their system.

The notification you are getting for past due action will have a link to take you to schedule actions section. Check for the In-Progress tab, there will be one action pending in it. It will only have one action. Just delete it. The go to Pending tab and run the first process manually by hovering mouse over it and click on run. Then wait for few minutes, pending actions will start to reduce.

Hello,

I was facing the same issue yesterday. Please try the following as it fixed my issue.

Go to Scheduled Actions Page and check for In-Progress tab. In my case, there was one action which got stuck. I simply deleted it and then run an action manually from Pending tab. It did the trick.

Hello @shameemreza thanks for the reply.

I followed your steps and saw that once process is stuck in progress since last 4 days. I ran in manually and after that number of past due started to decrease to the point that it has come down to zero. I guess since it can run only 1 schedule action at time, the others kept on getting stuck in pending.

Hello @karlalevelup I purged the cache but it didn’t make any difference. Below is the link of product image

https://ci3.googleusercontent.com/meips/ADKq_NYlw9eb4hATp2ddHpZAesX62huNKugK0h8bUIYA0nDD8tNvsiLNEJl6ULqX8UIyEp3ZM6rr8YAiaEXPGffFfio22T9TCGkjpNZgcNBdoBDFRmpwAZxFyY61oNNLlM3ydOEnHT2kuWSj50FU7A=s0-d-e1-ft#https://oldbookdepot.in/wp-content/uploads/2024/09/Plays-by-D.-H.-Lawrence-150×150.jpg

Hello @carolm29 I am not sure why its loading like this for you. I tried multiple devices and browsers and its loading fine for me. Only change I made was to change thumbnail size from 1.1 ratio to 2.1

• This reply was modified 2 months, 1 week ago by mayank29gupta.

Hello @carolm29 sorry for late reply. I was out of town.

I didn’t edit the code, instead used Kadence WooCommerce Email Designer Plugin which added the images to the emails. I contacted the plugin also with issue and they said that issue is with thumbnails and not from their side. This plugin was also not updated around the time when issue started.

I have also just noticed that if I check emails on gmail android app, it shows the website logo and social media logo. However If i access gmail via laptop Windows 10, the images for logo and social media are broken. Product images are either way broken.

Hello @karlalevelup

Thanks for the reply. I checked Cloudflare and it did have hotlink protection on. I turned it off. Now I can see website logo and social media logos in footer but the product images are still not appearing. I tried creating a new order to see if fresh orders show product images but they aren’t

Hello @doublezed2 thanks for the reply. Below is the URL to the image in email

https://ci3.googleusercontent.com/meips/ADKq_NazoiAbPMkQA69Th7iqQ5oAFUDo_09ngJItppgFIXXxU-z5hmqb9ai2kW0rZ3_Eyx6tIkECDaqE52DNHt3FJJxk8jtgDLkeiuXPl4zYmEJA-qbsIJG38f_oQiLY9FUJ_XAw_C7_3bdi=s0-d-e1-ft#https://oldbookdepot.in/wp-content/uploads/2022/03/Forty-Rules-of-Love-150×150.jpg

Hello @carolm29

I Didn’t see any warning for database update, still tried using WooCommerce > Status > Tools > Update Database. Issue still persists with thumbnails

Hello @doublezed2

The broken thumbnails are on new orders emails that are sent. Also if I share link of the product on my social media accounts like in dm of Instagram, it doesn’t show thumbnail.

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Next scheduled: 2024-07-18 06:40:07 +05:30<br>Options: ?<br>Notes: 20<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 15,472<br>Oldest: 2024-08-03 18:43:32 +0530<br>Newest: 2024-09-03 18:12:38 +0530<br><br>Failed: 121<br>Oldest: 2022-11-29 00:02:36 +0530<br>Newest: 2024-08-30 19:38:51 +0530<br><br>Pending: 7<br>Oldest: 2024-09-03 18:17:38 +0530<br>Newest: 2024-09-05 18:55:35 +0530<br><br><br>### Order Delivery ###<br><br>Minimum working days: 1<br>Checkout location: After additional fields<br>Checkout options: text<br>Max delivery days: 90<br>Delivery fields: optional<br>Enable for Local Pickup: ?<br>Overrides: -<br><br>### Shipping days ###<br><br>Sunday: ?<br>Cut-off time: -<br><br>Monday: ?<br>Cut-off time: -<br><br>Tuesday: ?<br>Cut-off time: -<br><br>Wednesday: ?<br>Cut-off time: -<br><br>Thursday: ?<br>Cut-off time: -<br><br>Friday: ?<br>Cut-off time: -<br><br>Saturday: ?<br>Cut-off time: -<br><br><br>### Delivery ranges ###<br><br>Local: 2 - 3<br>Shipping methods: specific<br><br>Default: 3 - 6<br>Shipping methods: -<br><br><br>### Delivery days ###<br><br>Sunday: ?<br>No of orders: 0<br>Shipping methods: all<br>Time frames: no<br><br>Monday: ?<br>No of orders: 0<br>Shipping methods: all<br>Time frames: no<br><br>Tuesday: ?<br>No of orders: 0<br>Shipping methods: all<br>Time frames: no<br><br>Wednesday: ?<br>No of orders: 0<br>Shipping methods: all<br>Time frames: no<br><br>Thursday: ?<br>No of orders: 0<br>Shipping methods: all<br>Time frames: no<br><br>Friday: ?<br>No of orders: 0<br>Shipping methods: all<br>Time frames: no<br><br>Saturday: ?<br>No of orders: 0<br>Shipping methods: all<br>Time frames: no<br><br><br>### Status report information ###<br><br>Generated at: 2024-09-03 18:17:04 +05:30<br>

• This reply was modified 2 months, 2 weeks ago by mayank29gupta.

Hello @ckadenge

I couldn’t find the option to regenerate thumbnails in the plugin you mentioned in last reply. I also forgot to mention that thumbnails are also not generating for any new products that I am creating.

Also I tried using Force Regenerate Thumbnails Plugin. While it claimed to have regenerated some thumbnails, when I tried sharing link, the thumbnail didnt generate.

Hello,

Thanks for the reply. I have Breeze and Object Cache Pro plugins for caching. I am not sure if either of 2 would compress images. I tried the image regeneration plugin but since i have thousands of products and therefore images, it fails after 5 to 7% regeneration