mauexpoimp

Hi @rainfallnixfig,

You were right, adding the css code and removing the SiteGround Optimizer plugin did the trick! It’s working perfectly now.

Thank you very much! ??

Hi @margaretwporg

That’s all good hopefully you can help me fix it :). I’ve attached the site’s System Status below as requested.

### WordPress Environment ###

WordPress address (URL): https://allinoneplus.com.au
Site address (URL): https://allinoneplus.com.au
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.38-41-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: vxw_
Total Database Size: 16.46MB
Database Data Size: 13.89MB
Database Index Size: 2.57MB
vxw_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vxw_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vxw_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vxw_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vxw_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_actionscheduler_actions: Data: 0.33MB + Index: 0.31MB + Engine InnoDB
vxw_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_actionscheduler_logs: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
vxw_aioseo_cache: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
vxw_aioseo_notifications: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
vxw_aioseo_posts: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
vxw_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
vxw_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
vxw_itsec_logs: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
vxw_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vxw_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vxw_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_options: Data: 4.06MB + Index: 0.08MB + Engine InnoDB
vxw_postmeta: Data: 3.31MB + Index: 0.19MB + Engine InnoDB
vxw_posts: Data: 4.16MB + Index: 0.06MB + Engine InnoDB
vxw_sgs_log_events: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
vxw_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vxw_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
vxw_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
vxw_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
vxw_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vxw_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vxw_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
vxw_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vxw_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
vxw_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vxw_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vxw_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vxw_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vxw_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vxw_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vxw_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vxw_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vxw_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vxw_yaysmtp_email_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 95
custom_css: 2
customize_changeset: 67
elementor_library: 1
nav_menu_item: 8
page: 10
post: 4
product: 3
revision: 307
shop_order: 1
shop_order_refund: 1
wp_block: 10
wp_global_styles: 1
wpcode: 2
wpforms: 2
yaymail_template: 11
yith-wcbm-badge: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

All in One SEO: by All in One SEO Team – 4.2.3.1
iThemes Security: by iThemes – 8.1.2
Elementor: by Elementor.com – 3.6.8
Essential Addons for Elementor: by WPDeveloper – 5.1.8
Facebook for WooCommerce: by Facebook – 2.6.19
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.7.0
WPCode - Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.1
Jetpack: by Automattic – 11.1.2
Otter – Page Builder Blocks & Extensions for Gutenberg: by ThemeIsle – 2.0.8
Sassy Social Share: by Team Heateor – 3.3.42
SiteGround Optimizer: by SiteGround – 7.2.0
Simple CSS: by Tom Usborne – 1.1.1
Templately: by Templately – 1.3.6
Templates Patterns Collection: by ThemeIsle – 1.1.25
UpdraftPlus - Backup/Restore: by UpdraftPlus.com
DavidAnderson – 1.22.14

WooCommerce Stripe Gateway: by WooCommerce – 6.4.3
WooCommerce PayPal Payments: by WooCommerce – 1.9.1
WooCommerce Shipping & Tax: by WooCommerce – 1.26.2 (update to version 1.26.3 is available)
WooCommerce: by Automattic – 6.7.0
WordPress Importer: by wordpressdotorg – 0.7
SiteGround Central: by SiteGround – 2.0.8
YayMail - WooCommerce Email Customizer: by YayCommerce – 3.0
YaySMTP - Simple WP SMTP Mail: by YayCommerce – 2.2.2
YITH WooCommerce Badge Management: by YITH – 2.7.0

### Inactive Plugins (5) ###

ELEX WooCommerce Australia Post Shipping (Basic): by ELEXtensions – 2.3.0
SiteGround Security: by SiteGround – 1.3.0
WooCommerce Payments: by Automattic – 4.5.0
WPForms Lite: by WPForms – 1.7.5.3
WP Go Maps (formerly WP Google Maps): by WP Go Maps – 9.0.7

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #53 - /shop/
Cart: #84 - /cart/
Checkout: #85 - /checkout/
My account: ? Page ID is set
but the page does not exist

Terms and conditions: ? Page not set

### Theme ###

Name: Neve
Version: 3.3.4 (update to version 3.3.5 is available)
Author URL: https://themeisle.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: neve/woocommerce/product-searchform.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-05 12:32:20 +08:00
Options: ?
Notes: 66
Onboarding: completed

### Action Scheduler ###

Complete: 829
Oldest: 2022-08-04 03:26:46 +0000
Newest: 2022-08-04 14:06:28 +0000

Pending: 3
Oldest: 2022-08-04 14:11:15 +0000
Newest: 2022-08-05 12:24:30 +0000

### Status report information ###

Generated at: 2022-08-04 22:06:33 +08:00

Hi @conschneider,

I entered the custom CSS code you provided into “additional CSS” and “Simple CSS” plugin that I have installed which has seemed to work for other formatting issues. Unfortunately, it didn’t fix the issue ??

Hey @lalanyc,

Seems the shop page is working now. I can edit some parts but not all of it because the Neve theme locks in certain aspects such as the “add to cart” button. If I were to start over again I would probably just do a custom build using Elementor lol!

Hi @lianakap,

It’s a shame because I really liked Neve. Is there a theme you recommend that integrates well with woocommerce? I’m not sure if hello would suit our business as we are an ecommerce business. Please let me know, thank you.

Hi @lianakap ,

Elementor, wordpress & my theme (Neve) are all up to date.

I deactivated all plugins apart from elementor. Cart and checkout page are working but the shop page had this error message – “Sorry, the content area was not found in your page. You must call the_content function in the current template, in order for Elementor to work on this page.”

I’ve also deactivated all experiments.

I’m wondering at this point should I just create a new shop page? Because this is the only page that is not working. Please let me know what the best next step from here is, thank you.

Hi @lianakap,

Yes, when I switch to Twenty Sixteen theme, “cart” and “checkout” seem to work and do not come up blank as it did previously with Neve, however, I still get the same error message for “shop” on both Twenty Sixteen and Neve theme. What should I do?

Sorry, about that. I’ll mark it as resolved, thanks again ??

Hi, @lianakap,

Sorry for the late reply! After logging into my wordpress dashboard, I went Templates>Theme builder and arrived at the following page – https://prnt.sc/Ko2OQoP8o0ko

Everything is locked and I cannot use it without upgrading to Pro. Is this because I have to upgrade to elementor pro to follow the instructions you’ve outlined? Please let me know if I did this right. Thanks.

Hi @luciamarinescu,

It worked! Thanks so much ??