mattydobbo
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It’s every payment yeah we tested with 3 separate Paypal accounts ??
I just added your Stripe add-on and that works fine for now as we’ve not got the time to troubleshoot this issue really but at least you’re aware of it if it pops up again!
Hi Joe,
It’s on the payments page under a specific payment as per…
We have this plugin on 2 sites and it’s on both.
We have verified the email, yes, and we are 100% in live mode!
It looks to me like the issue is somewhere between the payment notification > PayPal as the payment isn’t being marked as complete which is causing the issue even though it is complete!
Plugin wise we’ve disabled a few but is there anything in your experience that could be causing this issue?
Thanks,
MattHi Joe,
Thanks for the response.
It’s marked as that under the payments section where it still shows as an active cart and says payment status pending…
It’s in the payment log that it’s showing as status INVALID.
The payment status on the order is complete and the data is complete so not sure what’s gone wrong.
The plugin version is up to date!
We are running the plugin on another site and it seems to run fine so just wondering if this is an issue you’ve seen before or if it’s a case of figuring out if there’s a plugin conflict? Or if it’s in fact something on Paypal’s side?