mattyblob

Hi Joost,

Thanks for your speedy response as always. I did try a full re-sync with everything disabled but the problem still persisted.

As it stands at the moment I’ve been recreating the products in Woo that suffer from this problem and it seems to be working, however I’m still experiencing issues.

Firstly, updates from Woo>Zettle work flawlessly and in real time, however stock updates from Zettle>Woo are intermittently not being received.

My site is behind Sucuri firewall and I’ve been in touch with them regarding the issue to see if the culprit was there, this was their response:

“I’m sorry to hear you’ve been having this issue. What I’ve done to try and see what is going on is to review the logs for the last 3 days for entries related to your webhook folder: /wp-json/zettle/v1/webhook and here is what I am seeing:

Out of 9720 requests, 1145 were blocked by the firewall

Most of the blocks are of the type BLKUNF1 and a few as XSS016

While we cannot divulge the specific logic of these blocks, here are the corresponding entries generally describing the reasons:

https://labs.sucuri.net/signatures/waf/blkunf1-unfiltered-html-not-authorized/
https://labs.sucuri.net/signatures/waf/xss001-an-attempted-xss-cross-site-scripting-was-detected-and-blocked/

(Note we dont have a specific page for XSS016, but it is of the same general type as XSS001)

The proper procedure for getting around these blocks when they are false positives, would be, ideally, to work with Zettle to determine why these are triggering the block. However I am guessing this is unlikely to be a feasible option, and certainly an uphill struggle given you wont know specifically what is causing it, we have a couple of other options

– Allow list all of Zettles IP addresses.

– If that is not an option, the third option is to allow list the specific URL or portion of the URL”

I read in a previous support thread that Zettle doesn’t have fixed IP’s on AWS so I went with the final option and whitelisted the webhook folder, but this problem still persists.

My other issue is that when stock does sync successfully from Zettle>Woo the product becomes in stock and purchasable from the product page itself, but still appears out of stock in the catalogue and also reports as out of stock as per the Woocommerce status widget on the dashboard. I believe this is only variable products – it feels like stock updates on variations do not change the parent “In Stock” value from 0 to 1. I’ve flushed redis/varnish/WP Rocket to no avail.

I’ll submit a support ticket with site report and full logs for you to have a look at. Really hope we can get to the bottom of this, this integration has been months in the making as you know from my previous tickets!

All the best

Matt

Ahh okay! Is there a filter I can use to sync the normal price only?

Thanks
Matt

Hi Joost,

Thank you for this. As you can probably tell we’re looking at beginning the process of integrating with Zettle very shortly and your service makes me confident we’ve made the right choice!

I’ve just one more question – is it possible to sync one zettle store with two separate woo stores providing there are no conflicting product skus?

All the best

Matt

Perfect! Thank you!

Hi Gareth,

Spot on! I cloned the site to work on a remodel and that’s when it stopped working.

Thanks for your help

Matt

Thanks for your help Gregor, it was an issue with permissions granted by my host. Now resolved ??

No, it’s not a plugin conflict at all. It’s controlled by OceanWP and I’d appreciate it if you could refer me to Nick if you don’t understand my issue, I don’t appreciate the generic support responses.

https://i.ibb.co/8xrJphz/Screenshot-2021-02-11-133947.jpg

I get that you deal with some rather silly people on here but I thought it’d be pretty clear from my explanation that I didn’t type it in myself as you imply?

Hey,

Screenshot including page URL is here – https://i.ibb.co/TKpK6BL/tag.jpg

Applies to all tag pages, not just the Ancol one!

Thanks

Matt

Ignore me! Been a long day! No php being executed!

Great stuff, thanks for pointing me in the right direction! ??

Thank you! CSS not the cleanest solution but works great nonetheless.

Thank you for spotting that! I used Beaver Builder for this project and it seems it automatically changed the code – I’d entered the shortcode into their Header module. Changed to a text module and all working now.

Hi Damian,

Development version is live but problem persists – any other ideas?!

Thanks

Hi screenshot is here https://ibb.co/j5Z873f

It’s the title of the sliding mobile cart.