matttechmodular

I’ve just had the exact same issue. Never seen it before. Customer reported that the site directed him to paypal at checkout, took payment, and then when he was redirected back to my site the page immediately told him that the order had been cancelled. I got no email to say “new order”, but instead got one saying that it had been cancelled, followed by one saying “Order #—- has been marked paid by PayPal IPN, but was previously cancelled. Admin handling required.” I checked in my paypal account and the payment had in fact come through ok.

Order notes were as follows:

Order status changed from Processing to Completed.
added on April 19, 2017 at 8:43 pm Delete note
ONE Sample Player (one) stock reduced from 4 to 3.
added on April 19, 2017 at 8:10 pm Delete note
Order status changed from Cancelled to Processing.
added on April 19, 2017 at 8:10 pm Delete note
IPN payment completed
added on April 19, 2017 at 8:10 pm Delete note
Order cancelled by customer. Order status changed from Pending payment to Cancelled.
added on April 19, 2017 at 8:10 pm Delete note

Most strange. This among many issues since updating to Woo 3. Not too impressed so far really. Have had lots of doubled emails, along with grouped child products becoming invisible (again, picked up by a customer)

Hope things settle down soon

• This reply was modified 7 years, 11 months ago by matttechmodular.