mattrmontoya

Bumping this so it gets some more attention as this issue still persists.

Hey team,

I wanted to re-open this thread as our development team are also experiencing the same issues mentioned above -I do want to note that the webhook connection was unfortunately not completed as needed.

I do want to note that we experienced a catastrophic event with ticket orders and server timeouts that took place during the event sales period. Because of this, we currently have thousands of orders stuck in “pending” and are unable to even access the orders page as there too many orders. It causes the site to 502 due to the sheer quantity.

In addition, regardless of whatever version we leverage ( whether pre ECP 6.8 or post ECP 6.8 ) we are encountering the same issues in accessing the Orders page. I will state that the latest release of the Events Ticket Plus export functionality does not work. The only method that I’ve been able to access the orders has been in a local installation.

We currently have a ticket open with the TEC team – Support Ticket #656283.
The client that we work for is hosting the event this week and we are urgently requesting eyes on this.

Could you please help provide some insight as to why we wouldn’t be able to access the Orders page as well as how we can stop these “pending” transactions from completing?

Any insight would be very much appreciated.

• This reply was modified 2 weeks, 6 days ago by mattrmontoya.