matto3c

Hi, these issues have been resolved and data are loaded right away.
Login: it remembers your login for defined amount of time and you can still use “remember password” functionality of your browser and it will then log you in automatically.

Yes, our heat map is more accurate and works regardless of screen resolution.

You can also track clicking on buttons or links and create goals based on that and measure your conversion rates

Hi Bruce,
we were not checking these forums because primary support is on homepage extrawatch.com

I instructed our support staff to check also these forum posts so we can also help you here.

I’m glad that it works now

Best Regards,

Matej Koval
extrawatch.com

I wrote you this morning that this issue was fixed and will be available in update today.

I don’t know why this was not posted.

I also instructed you to open a support ticket on extrawatch.com so they can help you to get it working

Hi,
I submitted a fix for this and this warning should not occur anymore with latest update.

Our support staff will take a look at your problem. Please just open a ticket at extrawatch.com

Thanks

Hi Alan,
since that time we made a lot of changes to source code, can you give it another try please?

I can confirm that it works without any problem on demo server

Hi,
since that time we made a lot of changes to source code, can you give it another try please?

I can confirm that it works without any problem on demo server

Hi,
sure, please just check the widgets section and only keep the agent widget active

Hi,
what alternative page do you mean? Can you please send us screenshots ?

Thank you

Hi,
sorry we didn’t see these messages, because the primary contact for support is info {at} extrawatch.com

there’s also a link to support page where you could have opened a ticket. We have a flexible support and most of the issues we solve very quickly.

Please drop us an email so we will refund you the money and/or will try to resolve the issue for you.

Thank you for your understanding,

Best Regards,

Matej Koval

Hi,
what alternative page do you mean? Can you please send us screenshots ?

Thank you

Hi,
sorry, we were not checking these forums, just now. The primary support is at extrawatch.com website, that’s why you didn’t get any answer.

We will refund you your money, please just drop us an email to info {at} extrawatch.com

We have also flexible support which could solve your problem right away.

Thank you for your understanding

Matej Koval

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ExtraWatch has now it’s own domain: https://www.extrawatch.com

you can see demo of all features there

try the latest one, I think it works there without any problem

Why do you think so?

148 mostly 5-stars reviews are quite against your opinion, you can check them at: https://www.extensions.joomla.org/extensions/site-management/analytics/visitors/3940

But of course, I’d like to know, what was wrong in your case that you think that it’s a waste of money.

Here’s the link to our support:
https://www.extrawatch.com/support/

And there is always a 30 day money-back guarantee, so you can get your money back without any reason.

Thank you,

Matej Koval
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