mattgdavies

Which post?!

We have had to move our customers off of fasthosts because of the incompatibility with WordPress. It seems this is the only solution.

bump?!

It seems all was ok nd it did work…

To late…

I believe they should take it VERY seriously!

I got this back from Fast Host:

“Dear Sir / Madam,
Thanks for contacting us with your support enquiry.
Unfortunately we do not have a solution to this as it is not something that we can support.
Due to the way that our servers are configured to handle error pages, it is not compiling with the way that wordpress handles its 404.
Wordpress has the 404 load from a style sheet in a sub directory where our servers are set to read customer error pages on the root directory.
Due to this we are unable to help and you would need to try and get in touch with wordpress to work out an alternative.
We apologies for the inconvenience caused. “

Is this true anyone? Does WordPress have a 404 load from a “style sheet”!?

So I’m at a loss – It’s great that Dale has said he’s looking into it but they seem to have closed the door on me! Tough luck, we don’t support WordPress and our servers don’t work with it but sorry for any inconvenience!

I guess at the moment, without the fix their service IS NOT compatible with WordPress. What’s frustrating is that it took them 4 weeks to admit that and I have lost a lot of time money and credibility with my client, attempting to get to the bottom of it!

I desperately look forward to FH finding a fix and thank you for your support Darren…

Thanks Darren,

I also have narrowed the issue down to the .htaccess file. The complication is that the rewrite rule is an essential element of WordPress it seems (I’m no expert in server side scripting either). Has anybody got the 404 working whilst being hosted with Fasthosts?

It may also be worth mentioning that Fasthosts told us the following:

“The issue you are experiencing with WordPress is due to an incorrectly configured error page.

The page can be found in your htdocs folder and at the url https://www.shcl.co.uk/error_page.php

For some reason the error_page.php is not picking up styles and headers and from the looks of things, footers.

This is certainly a scripting error and should be addressed by the WordPress technical support.”

There is no such page at “https://www.shcl.co.uk/error_page.php”? When you go there through a browser it is bouncing to the faulty 404 re-direct.

Any help would be much appreciated…

I found a fix on: https://www.umaitech.com/cms/?p=27#comment-5489
You have to edit the classes.php file though…

Just had a look at this page (does it run from WP?!) anyway you will note that the “Forums” tab above has a class of “current”. If this page is a post, which I assume it is, then could an admin tell me how was this achieved?

Thanks Otto I have used the advanced category excluder.

Yes I have seen that and tried it. No go I’m afraid. Thanks for reply – can anyone else help? Could anybody modify one of these plugins so they work in 2.3 – is that hard to do? How would you go about doing it?