mathdaniel

Hello,

I hope you are doing well.

As we haven’t received a recent response, I’ll mark this as resolved. Feel free to open a new ticket if you continue encountering issues or reopen this ticket.

We’d be happy to assist. Thank you!

Best regards, peace!

Hello,

I hope you are doing well.

As we haven’t received a recent response, I’ll mark this as resolved. Feel free to open a new ticket if you continue encountering issues or reopen this ticket.

We’d be happy to assist. Thank you!

Best regards, peace!

Hello,

I hope you are doing well.

As we haven’t received a recent response, I’ll mark this as resolved. Feel free to open a new ticket if you continue encountering issues or reopen this ticket.

We’d be happy to assist. Thank you!

Best regards, peace!

Hello,

I hope you are doing well.

First of all, please activate only this plugin on a test site and try again. This way, you can rule out any conflicts with other elements on your site.

If you are still unable to resolve the issue after doing this, we are here to assist you.

Best regards, peace!

Hello,

Thank you for reaching out with your support request.

For faster and more effective support, please refer to this documentation on our website:What are the necessary meta fields to import pre-ordered products?. It explains how to export and import a list of pre-orders.

Due to forum policies, we are unable to share any credentials, provide files/patches, or sensitive information here.

Best regards,
Peace!

Hi,

It’s a pleasure to help you.

Yes, it is possible to override the styling of existing WooCommerce order statuses using our plugin. You can refer to this documentation for step-by-step instructions on how to:

1. Choose icons for each order status.
2. Select the desired color for the icons or statuses.
3. Opt to display text instead of icons if you prefer.

This documentation:https://brightplugins.com/docs/custom-order-status-manager-for-woocommerce-documentation/
shows you what the plugin currently offers in terms of customization.

If you need further assistance, do not hesitate to ask.

Best regards, Peace!

Hi eWallz,

I hope you’re doing well.

Thank you for reporting this issue. We will address this in the next version, which will also include new features to complement what is currently offered.

Best regards,
Peace!

Hi ,

I hope you’re doing well.

I understand that you have created custom statuses in the plugin and have had difficulties associating emails with those statuses. Currently, the plugin is functioning correctly to receive emails with the assigned custom statuses. To resolve the issue you are experiencing, I recommend creating a test site and performing the tests using only the Custom Order Status Manager plugin. This will help identify if there are any conflicts with other plugins or settings on your main site.

If the problem persists, please provide me with more details so I can assist you better.

Best regards,
Peace!

Hello ,

Thank you for communicating what is happening with the Cron event check_for_released_preorders. We appreciate you taking the time to inform us about the issue you are experiencing.

Our development team will review this matter in detail. We will keep you informed as we make progress on this issue.

We appreciate your patience and cooperation. If you need further assistance in the meantime, please do not hesitate to let us know.

Kind regards, Peace !

Dear Manoloid,

Thank you for informing us about the issue you’ve experienced with the Custom Order Status Manager plugin.

We have reviewed the plugin’s behavior and conducted several tests in our environment. We have not been able to reproduce the item duplication in orders that you mentioned. In our tests, the order totals are correct and no item duplications are observed.

We recommend the following steps to identify and resolve the issue in your specific environment:

• Temporarily deactivate other plugins to determine if there is any conflict causing the item duplication.
• If you are using a custom theme, try switching temporarily to a standard theme like Storefront to see if the issue persists.
• Check the WooCommerce logs and server error logs to identify any errors or warnings that might be related to the issue.

Hello,

I hope you are well.

Previously, the static text translation feature of the plugin was operating correctly. Currently, our team is working on an update to ensure that static text translations function as expected.

We appreciate your patience and understanding as we work on this improvement.

Hello ,

As we haven’t received a recent response, I’ll mark this as resolved.
Feel free to open a new ticket, if you continue encountering issues or reopen this ticket
We’d be happy to assist.

– Peace !

Hello
I hope you are well.

Regarding your issue with the Custom Order Status Manager for WooCommerce not detecting your custom statuses as paid, even though the customer has already paid:

Check Configuration:
I recommend that you thoroughly check the configuration of the statuses you are creating. You can take a look at this step-by-step documentation :
https://brightplugins.com/docs/custom-order-status-manager-for-woocommerce-documentation/

View Custom Order Statuses in Analytics:
Here’s how you can view the status of custom orders from the Analytics option:

1- Go to Analytics > Settings > Excluded Statuses:
Here, you can exclude or include the existing WooCommerce statuses or custom statuses that you choose.

2- Go to Analytics > Orders:
In this section, you can see the selected order statuses (both existing and custom).

Additionally, you can use the “Show” option to select the advanced filter and view the specific status you want separately.

Peace!

Hello,

Since we haven’t received a recent response, I will mark this as resolved.
Please feel free to open a new ticket if you need further assistance or to reopen this ticket.

We will be happy to help you. Thank you.

– Peace !

Hello,

Since we haven’t received a recent response, I will mark this as resolved.
Please feel free to open a new ticket if you need further assistance or to reopen this ticket.

We will be happy to help you. Thank you.

– Peace !