mathdaniel

Hello,

I hope you are doing well.

If you don’t have any other questions, I will mark this as resolved.
Feel free to open a new ticket if you need assistance!

We will be happy to help you. Thank you very much.

Hello,

I hope you are doing well.

If you don’t have any other questions, I will mark this as resolved.
Feel free to open a new ticket if you need assistance!

We will be happy to help you. Thank you very much.

Hi,

I hope you are well.

As we haven’t received a recent response, I’ll mark this as resolved.
Feel free to open a new ticket, if you continue encountering issues or reopen this ticket

We’d be happy to assist. Thank you!

Hello,

I hope you are well.

Thank you for using our plugin and for reporting this issue. We will work on improving the behavior for changes from custom statuses to Cancelled in the next version.

Best regards, peace!

Hello,

I hope you are well.

Thank you for using our plugin and for reporting this issue. We will work on improving the behavior for changes from custom statuses to Cancelled in the next version.

Best regards, peace!

• This reply was modified 1 month, 3 weeks ago by mathdaniel.

Hello,

I hope you are well.

Thank you for using our plugin and for reporting this issue you’re experiencing. Our development team will look into what you have reported.

Best regards, peace!

Hello,

Thank you for using our plugin and for sharing your observations and suggestions with us.

Your ideas will be carefully considered by our team.

We appreciate your feedback.

Best regards, peace!

Hello,

It’s a pleasure to assist you.

Thank you for using our plugin. Currently, this functionality is not available in this version.

Best regards, peace!

Hello,

Thank you for your feedback and suggestions. We greatly value your ideas for improving the plugin.

For now, we recommend checking the plugin documentation to see if there are customization options available.

If you have more questions or need additional assistance, feel free to contact us.

Thank you for your support!

Best regards, peace!

Hello @zapfeis,

Thank you for your patience and for sharing the additional details.

We understand the issue you’re facing with the payment methods in the backend order form. Our team is aware of this and is looking into it.

While we can’t provide a specific timeline for a fix, please know that we’re actively investigating the issue. In the meantime, if you have further insights or encounter any other anomalies, we encourage you to share them with us.

We appreciate your understanding and cooperation.

Best regards, peace!

Hello,

I hope you are well.

First of all, thank you for the suggestion you provided. In this case, it is noted that you are using the premium version. We can send you an official patch to resolve this conflict you are experiencing.

To ensure you receive the best possible assistance and access to official updates, we recommend contacting the official support channel. There, our team can assist you in more detail.

Best regards,
Peace

Hello @kratkyk ,

I hope you’re well.

Currently, what you’ve mentioned is functioning correctly. To rule out internal conflicts, I recommend creating a staging site with the Storefront theme and only our plugin. You can conduct the test there.

Once you’ve done that, let us know how it went.

We’re here to help.

Best regards, peace!

Hello,

I hope you’re well.

In reviewing the issue you’re experiencing, it might be helpful to consider reverting to the previous version that was working for you, as this could be due to an external change affecting the plugin.

If you have more questions, feel free to contact us. We’re here to support you.

Best regards, peace!

Hello,

I hope you’re doing well.

We are very sorry for what you’re experiencing. Our development team will be reviewing the behavior you’re encountering, and we will get in touch with you as soon as possible. Thank you for bringing it to our attention.

Best regards.

Hi,

I hope you are well.

As we haven’t received a recent response, I’ll mark this as resolved.
Feel free to open a new ticket, if you continue encountering issues or reopen this ticket

We’d be happy to assist. Thank you!

Best regards, peace!