Marvin

Hi @antoniop80, can you please reach out to us via Messenger (m.me/premio.io) or by email at [email protected] so we can assist you further? We’ll do our best to help you out!?

Hi @guillaume62 , I have replied to your email. Can you please check? ??

Hi @guillaume62 , thanks for reaching out.

Can you please reach out to us via email at [email protected] so we can assist you further? We’ll do our best to help you out!?

Hey there, thanks for reaching out.

It looks like a site cache issue.
Can you please purge your site cache through any cache plugins you may have on your website (ex. WP Rocket/Litespeed) and let me know if it helps?
Thank you in advance. ??

Hi @iqbalresources , thanks for reaching out.

We are working on this option and it will be available soon. Can you please send us your email address to [email protected] so we can update you once it is released? ??

Hi @ckov1 , thanks for reaching out.

Yes, it’s possible. Please check our easy visual guide here: https://premio.io/help/chaty/how-to-launch-or-close-your-chaty-widget-using-javascript/

Hi @danatcharm, can you please email us at [email protected] so we can check and solve the issue for you? Thank you in advance. ??

Hi @pateldhruvil , thanks for reaching out.

I just checked your website kd-removals.com and I can see the Chatway widget. Can you please check again? ??

Thanks for the feedback, @mcidefense.

May I ask if you’re referring to the sticky menu?
I just checked and I don’t see the same menu items on your mobile site as well.
Can you please check?

You can also reach us at [email protected].

Hi @giaco91dena, can you please try the bug zip file below and let me know if it solves the issue? Thank you in advance. ??

https://drive.google.com/file/d/1JajVIlPQLuhaBmhTyzsc_tTvBQp_nLaP/view?usp=sharing

Hey there, thanks for reporting this.
We will check this and update you on this thread.
Meanwhile, you can also send us an email to [email protected].

Hi @adrianabalatici1 , can you please try the bug zip file below and let me know how it goes? Thank you in advance!

https://drive.google.com/file/d/1EcALIpVjQsuSXjt7veABWEiGDUa6Uhca/view?usp=sharing

• This reply was modified 1 year, 6 months ago by Marvin.

Hi @banijadev, we have now fixed it in the bug zip file below. Can you please try it and let me know how it goes?

https://drive.google.com/file/d/1E6ek33ElmLeyMshv5k2O9ftNpQg0PAy6/view?usp=sharing

@banijadev Thank you for your reply.

Can you please try the bug fix zip file below and let me know how it goes? Thank you in advance. ??

https://drive.google.com/file/d/1E6ek33ElmLeyMshv5k2O9ftNpQg0PAy6/view?usp=sharing

@banijadev Thanks for the update!

Can you please download and install the bug fix zip file below and let me know how it goes? You will need to upload it from your WordPress admin panel > Plug-ins > Add new > Install from .zip file > Replace current with uploaded. Rest assured your settings will remain intact, although we always recommend taking a working backup of your site, just in case!

https://drive.google.com/file/d/1E0OrLnqpFlEekZ0bo0LrnyiKLlN-6Oys/view?usp=sharing