Marvin

Hi @alexli126 , can you please provide us with your website URL so we can check further? ??

Hi @kozmonauta , the login was blocked by our hosting provider as the password was too easy. We made it a bit more complex and it should work fine now. Can you please check?

Hi @kriswil, can you please reach out to us via Messenger (m.me/premio.io) or by email at?[email protected]?so we can assist you further? We’ll do our best to help you out!?

Hi @antoniop80, can you please reach out to us via Messenger (m.me/premio.io) or by email at [email protected] so we can assist you further? We’ll do our best to help you out!?

Hi @guillaume62 , I have replied to your email. Can you please check? ??

Hi @guillaume62 , thanks for reaching out.

Can you please reach out to us via email at [email protected] so we can assist you further? We’ll do our best to help you out!?

Hey there, thanks for reaching out.

It looks like a site cache issue.
Can you please purge your site cache through any cache plugins you may have on your website (ex. WP Rocket/Litespeed) and let me know if it helps?
Thank you in advance. ??

Hi @iqbalresources , thanks for reaching out.

We are working on this option and it will be available soon. Can you please send us your email address to [email protected] so we can update you once it is released? ??

Hi @ckov1 , thanks for reaching out.

Yes, it’s possible. Please check our easy visual guide here: https://premio.io/help/chaty/how-to-launch-or-close-your-chaty-widget-using-javascript/

Hi @danatcharm, can you please email us at [email protected] so we can check and solve the issue for you? Thank you in advance. ??

Hi @pateldhruvil , thanks for reaching out.

I just checked your website kd-removals.com and I can see the Chatway widget. Can you please check again? ??

Thanks for the feedback, @mcidefense.

May I ask if you’re referring to the sticky menu?
I just checked and I don’t see the same menu items on your mobile site as well.
Can you please check?

You can also reach us at [email protected].

Hi @giaco91dena, can you please try the bug zip file below and let me know if it solves the issue? Thank you in advance. ??

https://drive.google.com/file/d/1JajVIlPQLuhaBmhTyzsc_tTvBQp_nLaP/view?usp=sharing

Hey there, thanks for reporting this.
We will check this and update you on this thread.
Meanwhile, you can also send us an email to [email protected].

Hi @adrianabalatici1 , can you please try the bug zip file below and let me know how it goes? Thank you in advance!

https://drive.google.com/file/d/1EcALIpVjQsuSXjt7veABWEiGDUa6Uhca/view?usp=sharing

• This reply was modified 1 year, 2 months ago by Marvin.