martymcfly2015

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• This reply was modified 3 years ago by martymcfly2015.

So to conclude, we’ve spent 2 days with the Facebook Team.
For unknown reason, your plugin works perfectly with the FB Pixel Helper but if I test events with the business FB Dashboard, events don’t fire properly.
They said that it’s working good but I do not have any vision on my side.
Therefore, I will spend some money in ads and see if the turnover is well captured.

Cheers

Noted, thank you very much for your help,
I will confirm with Facebook Team and I’ll close the subject with a conclusion,

Thank you very much for your help

Thanks for your reply,
It works, no more “signal” events in my events manager.

However : “AddToCart, Initiate Checkout, Purchase” still do not appear anymore on the events manager. As you can see here, the checkout should trigger “initiate checkout” but it keep showing “Page View” for everything :
https://imgur.com/XjcBlpV

But on my Facebook Pixel Helper I see correctly the “Initiate Checkout” event and the correct price value :
https://imgur.com/gFqz0Xp

What could be wrong if your plugin is as simple as copy/paste Pixel ID ?
Any ideas to solve the issue of triggering the correct events on my events manager?

Thank you so much for your help,

• This reply was modified 3 years ago by martymcfly2015.
• This reply was modified 3 years ago by martymcfly2015.

Thank you for your awesome support,

However, I don’t understand what happened for real.
The pixel (through Pixel Helper) works perfectly.
It captures AddToCart, Initiate Checkout, Purchase with the correct product price value.

But when i look at the informations in the event manager, i see those :
https://imgur.com/CFLxKjI

I do not see those events, just “signal” events without any product value (€).
Does it means that the pixel is well configurated anyway?

Something wrong?

Thanks for your help, this is my last concern,

I see, let me found the issue on my own then.
Regarding your topic :

• https://www.pixelyoursite.com/replace-facebook-pixel-with-new-one

My actual pixel do not have any history but I installed the wrong one, I need to put a new one (virgin too).

Can I just change the pixel ID and CAPI ? And automaticlly, website will update?

Thanks a lot,

Hello,

Thanks for the quick reply,
I also cleaned the cache (browser and wordpress), I’ve forget to say it at the beginning.

Where does the script of the pixel is written ? Which file ?

Thanks,

Hello,

Thanks for your reply,
I’ve just bought the PRO Version, I’ll let you know how it goes.

Also, I wait for the next update to see how you fixed it.

Kind regards,

Hello,

Thanks for your quick reply,

1. I double-checked by clearing the cache of browser+website.
Nothing changed, the frontend do not show the duplicate checkout billing form.
I don’t understand. ??

Regarding the “why?”, I’m duplicating this element because I want to separate the name/surname/telephone/email from the adress/post code/country.
Exactly like this checkout template :
https://imgur.com/8oz3zga

2. Regarding the gateway, I have “Payment Plugins for Stripe WooCommerce”

Waiting your feedbacks,
Thanks a lot,

– Marty