martymcfly2015

Hello @mrclayton ,
I followed your procedure, and this is what happened when reaching Paypal after connecting successfully to my account :
https://imgur.com/WmwG9Mq

Payment do not proceed, and indeed on my admin dashboard, i see the order as “waiting payment”

Sorry, please find new link for the screenshot:
https://imgur.com/f6Kewr3

I do see “fatal errors” but not in the date of the orders failed as “waiting payment”.

I’ve checked the plugin settings and i do have :
Transaction Type: Capture
Environment : Production

Thank you for your help! I applied your suggestions and i will see how it goes, appreciate the efficiency ! ??

Hello again,

Thanks for your quick reply,
A few hours after my initial message, the cache reached 100%. I cleaned it but 24-48 hours later, it went back to 100%

Is it a big issue ?
Do I need to clean the cache every day? Can it do it by itself?
Does this issue show a lack of memory or something?

Thanks in advance ??

Hi!

Sure, please find it here:
https://tinyurl.com/show-product

I’m using BeBuilder page builder [ppcp_product_message] do not work so far. Any other options ?

Thanks per advance!

Any updates?

Hello,

Thanks for the reply,
We personnaly exclude URL and plugin from cache but so far issue remains.
Any other way to fix it ?

It’s been 3 days we’re struggling to configure the right feed.

Hello,

I clicked on the button ‘refresh the feed’ a lot of times, even today few hours earlier, but still, the debug.log keep show ‘[13 Aug 2023 09:02]’

This means that the feed don’t get refresh ?

Thanks

I’ve figured it out by just choosing 1 filter ‘Category’ and thus my products are showing in that specific category. However, some items are not taken into account in the feed, and it’s been 4 hours I’m struggling with it.

Check the feed for example by clicking here.
You will see that the item ‘Sac Spiderman Maternelle’ never appears while it’s in the right category on my website.
And another example is ‘Cartable Spiderman CP Rouge’ appears twice for unknown reason with the same datas twice.

What’s wrong here?
I’ve checked the whole forum and I remove those xml files from the cache, but the issue remains.

Please find the debug.log updated as well here.

• This reply was modified 1 year, 7 months ago by martymcfly2015.

Thanks for the quick reply but still, it’s not working.
I’ve applied 1 filter only:
IF product name CONTAINS ‘costume’ THEN include only

The feed generated shows all my product. I still don’t get it .

Razzi Theme

Here is the comparison of my test:

Hooks: I have 1 event trigger from Server (API only)

Class: I have 2 events trigger: one from browser and one from server (api) so it’s perfect BUUUUT they have both different ID so I guess Facebook count 2 Add To Cart in that occasion.

From your experience and based on my comparison, what would be the best ?
Hooks or Class ?

Personnaly, I would say Class, because even if it trigger twice the ATC, at least I have a double chance to collect data!
And arriving at the checkout, the server and browser show the same event ID so the amount will be updated anyway.

What’s your final answer?
Thank you very much!

Thanks for the quick support, you’re amazing!

I’ve runned another test and this is what I discovered in detail :

https://imgur.com/7x1rPtB

Indeed, the server and browser are triggering the same event ID (PageView/ITC/Purchase).
But for ATC, they trigger different event ID.
ATC is the most important event to do retargeting, so how can I solve this issue ?
Do you have another idea?

Thanks a lot ! ??
Highly appreciate your support, i’m convinced for the PRO version !!

Thanks for the quick reply.
At first, I had a ATC problem so I already changed from hooks to classes and from now, the ATC trigger works perfectly.

However, the delay on CAPI is not especially on ATC, it’s on ALL EVENTS (Page view/ATC/ITC/Purchase).
What could be the issue then ?

Thank you very much for your support!